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“My experience was wonderful. The staff exceeded our expecations.”

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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Florida
2 reviews
“My experience was wonderful. The staff exceeded our expecations.”
Reviewed August 8, 2010

The hotel is conveniently located minutes from the airport. We arrived early in the morning. Melvin at the front desk was wonderful. He directed us to the buffet breakfast with cooks also preparing made to order requests. The breakfast was hot with lots of variety to choose from. The staff was prompt in meeting guests needs while keeping supplies stocked. We then did some gambling in the on site casino and before we knew it our room was ready. When we arrived at the room it was fresh and clean with a big bathroom, coffee maker and mini-refrigerator. There was a nice grocery store and pharmacy within short walking distance. We enjoyed the bartenders at the complimentary happy hour. They were very friendly. The hotel is a brief walk to the beach, however, we enjoyed the pool so much that we never found the need to go to the beech. When I had a problem with my cell phone, Christina at the front desk was very helpful in locating a sprint store nearby. Nice hotel and staff. Would definitely stay here again.

  • Stayed July 2010
    • Value
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Helpful?
Thank jdpug1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, August 10, 2010
Dear jdpug1:

Thanks so much for staying with us during your recent visit to San Juan! Thank you also for posting your review, we really appreciate your feedback. I have passed along your comments to Melvin and Christina at the Front Desk, they are very pleased they were able to assist you.

Please come back soon!!!

Sincerely,

Aixa Berrios
Reservations Manager
Embassy Suites Hotel & Casino San Juan, PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Florida
Level Contributor
5 reviews
4 hotel reviews
Reviewed August 5, 2010

We and our friends stayed at the hotel for 4 days. From our arrival from the airport (10 minutes away) until check-out, we had no complaints. The rooms were clean, all of the lights worked, the refrigerator was cold, our view was awesome and there was free internet. The tables in the breakfast/atrium area were used throughout the day and several times were sticky and dirty by evening. The entire staff was friendly, helpful and smiling.
The cook to order breakfast was good, and like the evening Manager's Reception, was complimentary. We enjoyed the Casino. in fact, we enjoyed it several times a day!
If there was a negative it would probably be the pool. It was quite large and lovely, but very busy with kids, many of whom were jumping and diving from the rocks. The parents should have been policing them and a hotel security person was....but not often enough.
We went to Old San Juan one day for shopping and lunch and then didn't venture off the property again as we were there for R & R.
The Hotel restaurant was the Outback Steakhouse! It's one of my favorites and lived up to my expectations in food quality and service.

  • Stayed July 2010, traveled with friends
    • Value
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Helpful?
Thank pegspeanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, August 6, 2010
Dear pegspeanut:

Greetings from sunny Puerto Rico! I just LOVE the title of your review. We are very pleased to hear that you found our staff to be friendly and helpful, we pride ourselves in excellent guest service. Thank you also for your comments on the cleanliness of our rooms, our housekeeping staff is the best! I will share your feedback about the tables at the breakfast/reception area and about the security at the pool with our staff.

Again, thank you for your review, we hope you come back to Puerto Rico and stay with us again soon!

Sincerely,

Aixa Berrios
Reservations Manager
Embassy Suites Hotel & Casino San Juan, PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 28, 2010

I stayed at the Embassy Suites San Juan from July 20 - July 24. You can never loss with the free made to order breakfast and the Managers Reception in the evening with the free drinks. It rained every day that I was there so I spent a lot of time in the hotel. My biggest concern is noise. There were a lot of kids (considering I am used to Adult only Resorts), but it was the noise, the running out of elevators, screaming down the hallway. After checking in a father and his two small children were actually playing soccer in the main lobby??? Who does that? There is a Outback inside the hotel which was a plus. I also walked to Chiles, Walgreens, and the local supermarket for snacks that were 3 x the price if you purchased in the hotel. Cab to the airport @ $ 12-15 for only 1/2 mile. $18-20 cab drive to the mall less than 10 miles, but after catching 3 buses to the mall and getting there two hours later. Bus is only .75 cent so I thought it was worth it. Highly recommend this hotel for families...Solo if you can handle all the noise.

  • Stayed July 2010, traveled solo
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Helpful?
Thank AtlantaHelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, July 30, 2010
Dear AtlantaHelen:
Thank you for taking the time to post your review! Your feedback is very important to us. I am pleased to hear how much you enjoyed our complimentary cooked to order breakfast and our manager’s reception. I apologize for the inconveniences you had with the elevators and the noise. Our hotel is very popular among families especially during the summer months with our convenient location and spacious suites.

We look forward to seeing you on your next trip to San Juan, Puerto Rico!

Sincerely,
Aixa Berrios
Reservations Manager
Embassy Suites Hotel & Casino San Juan, PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
netherland antilles
1 review
Reviewed July 24, 2010

Stayed there 5 nights. Breakfast was great and enjoyed the daily manager's reception.
Room and service was great. I would stay at the Embassy again and again.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Isabel176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, August 3, 2010
Dear Isabel176:

Thank you for your review! I am very pleased that you enjoyed our breakfast and evening reception. Please come back soon!!!

Aixa Berrios
Reservations Manager
Embassy Suites Hotel & Casino San Juan, PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands Antilles St Maarten
1 review
Reviewed July 24, 2010

I stayed from the 18th-23th of July. And i have to say i was sooo satisfied.I loved the hotel, it was close to alot of places: airport, supermarkets, mall, souvenirs stores and various places to sit and eat. The hotel has many facilities, Casino, Pool, Game room ect. The rooms was very nice, the staff also. Everything was great. But it was this one day housekeeping forgot to put bed sheets, but besides that to me its the best hotel in the area. great for a Family vacation.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
Thank Maribel75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, July 29, 2010
Dear Maribel75: Thank you for your review! We certainly appreciate your kind words and hope to have you again as our guest soon. I will share your comments about the bed sheets with our Housekeeping Director. Again, we appreciate your feedback, come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LI,NY
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 22, 2010

Stayed with family one night post cruise. Having stayed at Hilton Embassy Suites in the past we expected nothing less than the clean, comfortable stay we have always experienced, but this hotel did not live up to the usual Hilton experience. To begin the hotel itself was understaffed. Tables at breakfast and happy hour were sparse , and it took upwards of 40min for staff to come and bus the dirty tables after people were done eating. The rooms as well were terribly disappointing. The carpet felt soggy, and the room itself had a musty smell. Worst of all one of our bed sheets had a brown stain on them, which looked like dried blood or food. Furniture was old and there were several damaged lighting fixtures hanging awkwardly from the walls. The hotel was very crowded, mainly with families and lots of children and teens. Many of these children roamed unsupervised throughout the hotel all day and night. The noise at night was terrible and made getting to sleep very difficult. Was glad to check out in the morning. Never again. Try the Doubletree San Juan.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
1 Thank travelguy78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, July 29, 2010
Thank you so much for staying with us during your recent visit to San Juan, Puerto Rico and for sharing your comments with us. I would like to apologize for the inconveniences caused to you during our breakfast, the evening reception and the noise at night. We recently remodeled the breakfast and reception areas in an effort to accommodate more people during the summer months and minimize the waiting time. The month of July is a very busy month for us and most of our guests are families. I will also share your detailed feedback about the condition of the suite with our Housekeeping Director to address the issues you mentioned as soon as possible.
We appreciate your business and want a chance to win you over. I hope you give us another try!

Sincerely,

Aixa Berrios
Reservations Manager
Embassy Suites Hotel & Casino San Juan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, VA
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 22, 2010

My wife and I choose this hotel to stay the night before leaving on our cruise because of its location to the airport. I have to admit that the overall the hotel was pleasant and clean. The casino was relatively small and we went in and lost $5 in the slots. We thought the hotel staff was courteous throughout and very helpful when we asked for directions to nearby localities. If I were going to stay in San Juan for an extended period, I would consider another property closer to Old San Juan and the beaches, but this hotel served its purposes for what we needed. Thanks Embassy Suites!

  • Stayed May 2010, traveled as a couple
    • Value
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Helpful?
Thank Brynoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, July 29, 2010
Dear Brynoke: Thank you for your review. I hope to have you as our guest the next time you're in San Juan!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Property: Embassy Suites by Hilton San Juan Hotel & Casino
Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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