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“noise from lobby”

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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed April 2, 2006

we stayed pre cruise valentines day. they had a party in the atrium and it kept us up all night, plus the noise from the nearby airport. on the positive, the breakfast was good, and the pool was fine

Stayed: February 2004
2  Thank SUPERMOMBX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,345 - 2,351 of 2,601 reviews

A TripAdvisor Member
Morrisville, NC
17
Reviewed March 20, 2006

Our family returned from our stay in Puerto Rico last week. We would highly recommend this particular hotel. The staff was friendly and very accommodating to all our needs. The rooms were spotless with extremely comfortable beds,pillows and linens. The bathrooms have large, plush towels. You don't have to fight with the shower fixtures to get more than a trickle of hot water...the shower is like being at home. The atrium is lovely...a very tropical feel. We were there with a lot of family members and there was plenty of open areas to get together and meet comfortably. The pool area was beautiful and refreshing with lots of new lounge chairs and tables. There was always enough chairs for our group (and we had a lot of people in our group)...you never had to try and find available lounges. Breakfast was terrific...always hot and fresh and delicious. The manager's reception was always fun. They have a nice selection of mixed tropical drinks and decent snacks. Music is playing most of the time and it gives the feeling of being in a very happy and fun place. If there was one drawback, I would have to say it was the proximity of the airport to the hotel while you are sitting by the pool. That's the only time we noticed the planes and you will definitely notice the planes. Other than that, this hotel is the best and we would highly recommend staying here.

  • Stayed: March 2006
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7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2006

We stayed at the Embassy Suites in Isla Verde in early February. Since we were traveling with our 2 young kids we loved having the extra room - the kids liked sleeping on the sofa bed. The hotel is a couple short blocks from the beach - a 5 minute walk. We considered the Intercontential hotel, but having a suite was more important than being beachfront. We loved the pool, complimentary breakfast & managers reception nightly. We were on hte 7th floor & could barely hear the live entertainment on the weekend. Go to Pueblo grocery around the corner if you need things. Also, don't miss Mi Casita restaurant. We had a wonderful time!

  • Stayed: February 2006
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7  Thank Eden1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
New Jersey
221
Reviewed March 2, 2006

This hotel had very nice,big, clean suites. it has its own kitchen and its own room and family room (with a pullout bed). It was very nice and the beach was beautiful too. There are plenty of fish to see (big ones and small ones). The beach is very long and its just beautiful. Its a great get away!

  • Stayed: October 2004
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10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2006

Located one and half block from the Isla Verde beach (very clean) and next to a Pueblo grocery store. Excellent value for money. We got a suite on the seventh floor consisting of a living-dining area, small microwave, coffee maker, fridge and wet bar as well as a great bedroom with a very comfortable king sized bed. The hotel has a lovely atrium and a superb pool with a waterfall and hot tub. They provide a free hot breakfast buffet including cooked to order eggs, omelettes, or pancakes. In the afternoon they have a two-hour manager’s party with a free open bar. There is also an Outback Steakhouse on the premises. The hotel has a small gym and a coin laundry. The only thing that needs improvement is the room safe. It operates with a key that is inconvenient and requires an $85 deposit. Overall, it is an excellent hotel if you do not absolutely need to be inches from the beach.

  • Stayed: February 2006
    • Value
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11  Thank MarcoOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Hamburg, New York
122
Reviewed February 2, 2006

After reading some of the other reviews, I hesitated making my reservation. However, a friend of mine told me that he & his wife had stayed there, and enjoyed it very much. I went ahead and made my reservations for 8 days. I have to say that we were very pleased. The staff was very friendly and helpful. The room was always clean and comfortable. The breakfast and manager's reception were excellent. The hotel is located in a good area with plenty of places to eat. My favorite place was "Mi Casita", with reasonable prices and excellent food (one block from the hotel).

We travel to Ponce, El Yunque, Old San Juan and the Arecibo area by rental car (CharlieCars.com which is a block and a half from the hotel is very reasonable). All of these places were easy to get to from the hotel, since the entrance to to freeway is next to the parking ramp.

Isle Verde is beautiful, a great place to enjoy the beach. Safety is not an issue near the hotel or at the beach.

  • Stayed: February 2006
    • Value
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22  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2006

We stayed at the Embassy Suites San Juan on Jan 12 to Jan 16th. Overall we really enjoyed our stay, and felt we got more than our money's worth. Here are some of the tips I have for anyone considering a stay here:

Location in regards to the beach: The location is the tradeoff for the lower price you pay. It is two block to the beach. This is not bad, even for our family traveling with two younger children. We got quite good at packing our bags full so that we didn't forget anything and have to trek back to the hotel. They do rent lounge chairs and umbrellas at the Isla Verde/Carolina beach - $4 for chairs and $11 for umbrellas if I recall correctly. Just make sure to bring towels down to the beach with you (we snagged towels from the pool area and then returned them at the end of the day)

The pool: We never heard any traffic from the road that ran behind the pool. We also sat out at the pool each night with our drinks and the traffic was never loud, nor did we have any trouble with the airport noise. Only negative was that the hot tub was broken while we were there. It was hot but no bubbles.

Rooms: The key here is to know that some of the rooms are renovated and some are not. Obviously the renovated rooms are better. While we were there the hotel had finished the 7th and 8th floors and were working on the 6th. My suggestion is to ask for the highest floor possible. Also, we never had any problem with airplane noise in our room, nor with the music from the lobby. Again, location may be the key. We were on the 8th floor facing downtown/Old San Juan (overlooking the parking ramp).

Breakfast and Manager's Reception: To us, these were the two best reasons to stay at this hotel. The breafast is excellent. They had make to order eggs (fried, omelets, etc), sausage, bacon, fruit, cereal, juice - you name it - and it is free. However, the best deal is the Manager's Reception each evening. From 5:30 to 7:30 they offer free drinks and snacks. You can get two drinks per person at a time, and you can return as many times as you want. The snacks were tortilla chips and salsa, pretzels, and popcorn. I especially enjoyed the strawberry daiquiris!

Restaurants: We tried the Outback Steakhouse in the hotel and it was as good as any Outback we've ever eaten at. Yes, the line can be long but if you tell the hostess you are staying at the hotel they usually seat you immediately. We ate there on both a Thursay and a Saturday night and did not wait either night to be seated. Make sure to bring in one of your free drink from the Managers Reception (they always let us do this) and save the money on drinks. The location of the hotel is great as far as local restaurants go. There is just about every fast food chain within two blocks (KFC, Pizza Hut, Taco Bell, Wendys) We also tried Metropol and had the best dinner of our stay, and it only average $15 per person without drinks. There is also a large Peublo grocery store one block away that has all the necessities. Take advantage and stock the room fridge with soda and water - prices at the grocery store seemed to be about the same as mainland groceries.

Taxis: We did not rent a car and instead took taxis everywhere. It was about $12 each way for 4 of us to get to and from the airport. It was about $22 each way to get to get to Old San Juan.

Overall we really enjoyed our stay and would stay here again. We felt that for the price it was an excellent deal.

  • Stayed: January 2006
    • Value
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35  Thank smartypants01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
Price Range: $227 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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