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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
San Diego, California, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great hotel”
Reviewed September 9, 2013

The rooms were large and nice. Had a fridge and living room. Every morning we had the free continental breakfast with freshly made to order omelets. The staff was friendly. The hotel was clean. The pool was awesome! The hotel was in a great location easy to walk to the beach and several stores and restaurants. Every night we enjoyed the free drink happy hour. The casino was decent only complaint is the drink lady never came around so we paid $90 in drinks and we should have been getting free drinks the whole time. Other than that we loved the hotel and would recommend it.

Room Tip: We had a room on the top floor facing the ocean. It was great!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindseyH202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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English first
Aguadilla, Puerto Rico
1 review
Reviewed September 9, 2013

I like to stay at this hotel at least for 8 times a year, great place to stay, very clean and comfortable for family or business which also I used for business here in PR or states when travel. My kids love it, the accommodations, specially the pool site and the game room.

  • Stayed September 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Edwin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
157 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 9, 2013

The property is very nice as is the pool. However the rooms are worn with paper peeling, musty smell and not cleaned very well. The bathroom floor was not cleaned at all. They are well overdue to be remodeled!
The lobby and pool area were very nice as was the breakfast buffet. Happy hour draws long lines so you have to be patient.
It's located very close to the airport, about 15 mins from old San Juan and three long blocks to the beach.
BEWARE, there are hidden resort fee's of about $25 per person.

Room Tip: Either Garden or outside view.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rudyfs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
139 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed September 8, 2013

This hotel is about 3 blocks from the beach. There is a section of the beach to the left with chairs and umbrellas for ES guests. The pool is nice and is now guarded to keep non-hotel guests out, which was nice.
Breakfast was extremely overcrowded. Happy hour wasn't worth the wait. The rooms need updating but not terrible..On a positive note, it was a decent hotel with a friendly staff and the common areas were kept well.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kaykels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, September 18, 2013
Dear kaykels:

Thank you for staying with us and for taking the time to review our hotel. We are always working hard to enhance our guests’ experience.

We hope to welcome you back during your next trip to Puerto Rico!

Sincerely,

Aixa Berrios
Manager
787-791-0505
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
E BRUNSWICK N.J.
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 8, 2013

My wife and I stayed at this property the beginning of August for a long weekend. We are quite familiar with the Isla Verde area having stayed at virtually all the beach hotels in this area. Although some of the area hotels might surpass the Embassy Suites in certain categories-i.e.: accommodations, dining, etc., we felt the entire package of this resort met or surpassed those of all the surrounding hotels.

Check-in: This was the one aspect that had a little hiccup. The original room booked, king smoking, was not available. We did eventually get the room as requested after several hours. The most impressive part of this "bump" was that the front desk young lady never copped an attitude or lost her patience. Kudos to you Jomarie!

Accommodations: We found the rooms to be in the Embassy Suites style. The TV's were recently updated as was the dining table. The sofa bed could use some updating however.

Arium: Certainly the style is not unfamiliar to Embassy Suites guests. The distinction is that as a resort you have a wonderful lobby bar/restaurant, a casino, Outback Steakhouse, marketplace store and of course the breakfast/manager's reception area, all flowing from the Atrium. Very Caribbean.

Pool: The pool is just beautiful. Ample chairs and towels were readily available.. Plenty of room in the pool without feeling claustrophobic. Snack bar, kid's area with separate pool and hot tub. The umbrellas could use updating.

Location: If you like the idea of getting off the plane and being by the pool in a short time then this is the place. Fifteen minute drive to the hotel. There is a full service market within walking distance. Although the beach is across Isla Verde Ave., that did not present a problem as the hotel has its own designated area on the beach. There are also a couple of beach bars right there. There are a multitude of restaurants within walking distance or a short cab ride into Old San Juan if you so desire.

Service: Quite honestly we were quite surprised and pleasantly so, at the level of service shown by staff. We found attitudes to be friendly and warm and quite helpful. We have found this basic but extremely important element to be absent from many of the surrounding hotels. Great job Ms. Colon!

Guess it is kind of obvious we enjoyed our stay. So much so, we are returning in October for a long weekend again and also in December for a week to celebrate our 42nd Anniversary.

Room Tip: Pueblo Supermarket is within walking distance if you choose to stock up on soda, snacks, etc.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank O0gierules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, September 18, 2013
Hello O0gierules:

Thank you for staying with us. It is great to read reviews like yours! We are delighted to hear that you enjoyed your stay so much you will come back in October and again in December to celebrate your 42nd anniversary. Congratulations!

We will see you soon.

Thank you!

Aixa Berrios
Manager
787-791-0505
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conyers, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2013

Very happy with my stay. I would recommend this hotel to anyone that needs a little extra space. The breakfast and evening receptions were over the top! the location was also very convenient to shopping and the beach.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Virginia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, September 18, 2013
Dear Virginia P:

Thank you for staying with us. I loved the first sentence of your review: "Very happy with my stay". This means we accomplished our goal!

I hope we have the pleasure of having you as our guest again in the near future.

Sincerely,

Aixa Berrios
Manager
787-791-0505
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed September 5, 2013

Booked for one night whilst stranded at SJU overnight. Super modern, clean business hotel. Very efficient and friendly staff. Usual Embassy Suites amenities - suites, cocktails and breakfast. Made to order omelets were great. Other hot breakfast items were cold. Free Wifi - always a nice surprise at a business hotel. Didn't use the pool area but it looked very nice. Loads of restaurants nearby. Would stay again if my travels take me through San Juan again.

Room Tip: Ask to be away from the atrium if you want it super quiet.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dogged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, September 18, 2013
Dear dogged: thank you so much for sharing your review with us. We are happy to hear that you had a great time during your stay. You have to come back soon to enjoy our pool!

Sincerely,

Aixa Berrios
Manager
787-791-0505
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Property: Embassy Suites by Hilton San Juan Hotel & Casino
Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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