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“Always love Embassy Suites hotels”

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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed August 20, 2013

No matter where we travel, we always try to find an Embassy Suites hotel because we love them so much and this one was no different. The size of the rooms and the free cook to order breakfast is what keeps us coming back over and over again. This particular one in San Juan was so nice and neat and the staff was amazing. I even hit a little jackpot in the casino!! The beach is close by and the pool area was very nice and clean and our kids loved it. Another plus was that there was an Outback Steakhouse right in the hotel! We will definitely stay there again without a doubt!

  • Stayed: August 2013, traveled with family
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Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,608 - 1,614 of 2,601 reviews

Reviewed August 19, 2013

We stayed at the hotel from August 10-16, 2013. We had a great time, everything was very good. I had read some of the negative reviews and I was a little concerned. I am not sure why other guessts were complaining, I think they expectedo be at a 5 star resort but not pay for it. The resort was very nice, internet was decent, beach was fabulous! You will not be disappointed by staying here if you are looking to relax and have some great low-key time

  • Stayed: August 2013, traveled with family
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Thank Tiana_Dany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2013

Me and My HUSBAND stayed here a few years back..What to say this HOTEL WAS AMAZING NO LIE!!!! Talk about having the best sleep of my life. Staff very NICE . The beach is rite a cross.The pool was NICE AND CLEAN, AND VERY BIG. Everything was good but it could of been great if it would of been an ALL INCLUSIVE.The hotel gives FREE BREAKFAST EVERY MORNING that was good. ALL AND ALL YES I WOULD GO BACK BUT ILL BE BRING MY KIDS ALONG I AM SURE THEY WOULD LOVE IT.

  • Stayed: September 2012, traveled as a couple
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Thank roxannRR01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

VERY LIVELY. Great Service! The free breakfast is amazingly delicious. The free happy hour which lasts from 5:30 pm to 7:30pm is also great! The location of this hotel is perfect, safe streets, 2 blocks from the beach. I would give it 5 stars if it was pet friendly. Only service animals allowed. =( I really want to stay here again but i cannot leave my pet behind again. For this reason i will have to stay at another hotel which i doubt will be as nice as this one.

Room Tip: Rooms on the 6th & 7th floor are the best. Ask for Pool View.
See more room tips
  • Stayed: August 2013, traveled with family
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2  Thank Karla D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

The hotel was very clean but due to a large group of softball teams it was very crowded which effected available bedding; breakfast etc. We would stay again only if no large groups at hotel. The hotel staff was very helpful and the tour company was excellent to use; highly recommend the ATV trip.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

My wife & I decided to go to Puerto Rico for our 20th wedding anniversary and we stayed at the Embassy Suites in Isla Verde. What a great choice! The hotel is just minutes away from the airport so its easy to get to & from. The crazy thing is that you would never know its close to the airport, the hotel is set up in such a way that you would never know the airport is that close. The pool area is fantastic, there is a game room for the kids, the 2 hour free happy hour is amazing, the free breakfast is out of this world, the staff is top notch.
We had dinner in the hotels restaurant (El Patio) all I can say is out of this world. One of the best meals we had in all of Puerto Rico.

If your planning a trip to Puerto Rico I suggest you for sure consider staying here.

  • Stayed: August 2013, traveled as a couple
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3  Thank Gus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

This property is truly the definition of average. Our first night there, it was raining and by the next morning we woke up to the sound of it raining inside our room. Turns out the seal was broken around the window. When told about it, they said they knew it was a problem. Great, how about fixing it? They moved us to a room with a lovely view of the garbage dumpsters and long hairs on the pillows.

In addition to the rain in our room, the rain was also coming through the roof in the atrium area, specially around the elevators. The roof was cracking and towels were everywhere. It's pretty clear the property needs a new roof.

The breakfast in the mornings is a zoo but the food was pretty on par with other Embassy Suites. The staff could use some proper training on basic customer service instead of just saying "what do you want" when walking up to get made to order items. Lines are long for the breakfast, recommend arriving early to avoid waits.

The nightly reception is pretty standard but again expect long lines. Staff during this time seemed to be a bit more welcoming.

If you want to stay at a property on the beach this is not your place. It's a pretty long walk to the beach - at least 10 minutes. In my opinion, it would be worth paying a bit more to actually be on the beach.

Overall, we would not stay here again.

  • Stayed: June 2013, traveled as a couple
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2  Thank LucWise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
Price Range: $227 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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