We stayed here all week, and yes, there was a prom every single night. However, we had already been warned by previous reviews that the noise could be pretty bad if you were on the lowest levels. We requested a floor high enough up that we were not disturbed at all by any noise. And we were in rooms directly above the rooms used for prom!! We also had requested a 2BR, 2BA suite, which for us was on the 4th floor, so it was back off of the main hallway, and we NEVER heard any noise. The rooms were fantastic, with a king bed and bath on one side, and 2 full beds and a bath on the other. We also had Internet the entire five days, at no extra charge for the 3 computers we had with us. My only complaints were that the beds were too soft, and the pillows were way too small, especially for those of us in the king size bedroom.
The lines for both breakfast and the manager's reception can be a little long but went very fast, especially the drink line during the reception. And they give you 2 drinks at a time, of ANY drink you want. I liked their rum punch, which was awesome and sneakingly strong. But when I requested Long Island Iced Tea, it was made and ready quickly....2 of them!! I recommend spending a few extra minutes in the morning ordering an omelet...the choices for fillings are very good!! I took my big mug with me and filled it up during breakfast and nobody said a word. You can even get it to go back up,to your room.
But their shining attribute are the people manning the concierge desk. They all went out of their way to help us when our rental car was 2 hours late, giving us directions to different parts of the island, or when making suggestions for places to eat. They really wanted to make sure everything was perfect for us.
We will return to this exact same hotel every time we visit PR.
- Official Description (provided by the hotel):
- Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more less
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- Also Known As:
- Embassy Suites San Juan Hotel Isla Verde
- Embassy Suites San Juan Hotel And Casino
- Embassy Suite San Juan Puerto Rico
- Embassy Suites Carolina
- Carolina Embassy Suites
- Embassy San Juan
- Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde