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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed November 3, 2012

Stayed at the hotel October 21-25 2012. Husband had Hilton Honors points to cover the stay. I think I would pick this hotel even if I had to pay. We arrived very early, but checked our bags and wandered around the area. 1 1/2 blocks to the beautiful beach, 2 minute walk., then turn left. Walk to the Embassy Suites flag. Fellow there will ask your name and room number and place your lounge chairs and an umbrella where ever you wan it. Beach towels are there for you too! Hotel pool was very nice with a tiki bar area. Room was ready about 12:30. Nice, as always. Love a 2 room suite! Always LOVE Embassy Suites breakfasts, cooked to order omelets and eggs over easy! Lots of side dishes for breakfast. Never made it to the cocktail hour in the evening. Looked pretty busy when we went through the area. Pretty busy trip for us. Ate 2 times at the Outback Steakhouse that was in the hotel. Good service and good food! Never went to the casino. Small lobby restaurant (I think it was called the patio?) food and service was very good also. Walked to the Intercontinental 2 nights for dinner. Safe and easy walk. Hotel staff was friendly and helpful. No complaints at all about this property! Loved our stay (and loved Puerto Rico!)

  • Stayed: October 2012, traveled as a couple
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1  Thank jmarie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,842 - 1,848 of 2,596 reviews

Reviewed November 1, 2012

This hotel was everything and more. The happy was great and the service was superb. Our housekeeper cleaned our room very fast before we could get our sandy things out of the bath tub. We went to Bio bay kayaking and did not get in until after midnight. Maya went above and beyond.

  • Stayed: October 2012, traveled as a couple
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Thank DawnMattes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

Stayed for a short 2 nights at this location. Nice hotel, near the airport. I got a room on the 7th floor, room was clean. Good bed, nice large flat screen TV. Overall a perfect room.
Nightly complimentary drinks, snacks, was a nice addition. The Outback Restaurant in the hotel was great. Loved the food there as well. Buffet Breakfast, very good as well, no complaints. Also there is a nice casino, a first for Embassy. I haver never seen a casino in another Embassy Suites. One advise, rent a car, the location of the hotel is not easy to get a bus, and taxi can be expensive.

  • Stayed: October 2012, traveled with friends
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Thank Bryan_m36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

Nice hotel but not my kind of place at all. Got for half price with my points but way too loud of music until after midnight and the pool bar closes at 5 pm! So I walked to the beach last night and today instead of using their pool which is right next to the freeway anyway. Glad I'm leaving tomorrow. And the breakfast OK but the only fruit offered was honeydew melon, apples and overripe bananas.

Room Tip: Rooms are nice but no way to avoid loud annoying music all night long.
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  • Stayed: October 2012, traveled with friends
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Thank robineliza1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded December 29, 2014

Dear robineliza1961:

I am very sorry we were not able to provide you with the quality of services and stay that you were expecting. We are always looking for ways to improve our guest experience and we will keep your comments in mind as we continually work to enhance our properties offerings. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

Thank you again for your feedback and we hope you will consider giving us another chance.

Sincerely,

Aixa Berrios
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

We just added a fourth night, it's a great location for our kids. Kiddie pool, free breakfast, free cocktails at happy hour. The beach is two blocks away and they have an area for the hotel that will set out chairs and umbrellas and has towels. Great beach and good location! Old town is a short taxi ride away, about $20 each way. The buses never show up and are rumored to be really slow. We just grouped up with other guests and split the ride.

  • Stayed: October 2012, traveled with family
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Thank montylnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

This hotel is located only a few blocks from the beach and conveniently located near the airport. There is a great pool area. The casino is small but larger casinos are in walking distance. The staff was overall friendly. The breakfast was not to the same quality of what I expect from Embassy Suites. There was a lot of variety as usual but the pancakes and french toast were bland and dry.

Room Tip: Ask for a room away from the airport to cut down on airplane noise.
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  • Stayed: October 2012, traveled on business
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Thank wilsonkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012

My wife and I had a good experience here, but overall the price is high and it should really include parking and that weird "resort fee". Otherwise our room was clean, although the hotel in general is kind of old and needs some upgrades (carpets, etc.). We loved the pool and the hot tub. The free continental breakfast was excellent. Services were quick and perfect. We called them for extra towels, to change a burned out light bulb and to fix our tv channels. They showed up each time quickly and took care of things. Having a fridge and microvawe in the room was nice. Tv channels froze many times, maybe their dish satellite reception needs fixing. Cell phone reception in the building was bad. Our view from the vindow was very boring. I would have loved to have a small balcony rather than the indoor hallways. The artificial bird sounds they kept constantly playing in the building was very annoying. Anyway, if they dropped the parking and resort fees we would stay here again.

  • Stayed: October 2012, traveled as a couple
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Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Price Range: $155 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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