2 December 2007
I spent three nights in this hotel in early November, 2007. I travel a great deal, several months a year. In my experience this hotel is marginally satisfactory but uninspiring. The room size is a bit cramped but adequate. The decor is rather tired and the furnishings eclectic. The personnel do their jobs - but they do not go much beyond that.
The most annoying aspect of this hotel is the 9% surcharge that is imposed on your bill. You are not advised of this surcharge until you arrive at the hotel. When you sign in, you must also sign a statement accepting this charge. At best, the hotel can be accused of false advertising. At worst it is a form of extortion since your only alternative is to take your bags and look for another hotel. The hotel states that the surcharge is to cover local phone calls and web access. I do not use the phone since I have a cell. As for web access, at most hotels it is free or charged at a rate that is considerably less than the cost of the surcharge. (Incidentally, the connection speed is quite slow.) The hotel, although located near the airport, does not even provide shuttle service!
Considering these factors and the relatively high room rates and remote location, you would do better looking elsewhere.
- Official Description (provided by the hotel):
- The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites San Juan Hotel And Casino
- Embassy Suites San Juan Hotel Isla Verde
- Embassy Suite San Juan Puerto Rico
- Embassy Suites Carolina
- Carolina Embassy Suites
- Embassy San Juan
- Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde