We stayed at the Intercontinental for a work conference but came down a couple of days early and a stayed a couple of days later. The staff was wonderful - Luis was by far the best man there for room and travel assistance! We had a small snafu with our first room (horrible view of rooftop only from our room) but they moved us to a room with a fantastic view of the pool area. Great food in the hotel (a bit pricey) but there are many great places to eat within easy walking distance. We also walked down to Walgreens for last minute supplies. The only downsides we had were 1) no refrigerator in room and 2) the pool - while beautiful - was freezing! We could only wade in it, much too cold for swimming. We did go out to the beach and enjoy the warmer ocean water. Beautiful hotel, we would definitely recommend and hope to stay there again.

We stayed for a week over Spring Break recently. Three families with teenage kids. The overall facility is in great shape with most of the activities you would look for in a Caribbean holiday from a large pool, beach bar, jet skis and outdoor table tennis to wine bar, coffee shop and in-house restaurants. The facility seems oriented to business group outings and Google held some type of party while we were there that took over a fair amount of the facility for an evening.

The Beach Bar serves better drinks and is likely operated under contract. The pool bar is very fast and well managed while the lobby bar was slow but has the better view. We had a great wine over dinner at Ruth Chris onsite. A little walk down the local road gets you to a local diner called Metropol that serves generous portions of solid food with lots of enthusiasm. Seems popular with the college crowd.

The beach itself is fine but the overall area is "spotty" on quality. It is about a 25 minute ride into Old San Juan but worth it. My third time there and it is still my favorite Caribbean city, so much to see and places to eat with great walks and well preserved architecture. We did not seem overwhelmed by cruisers either.

Our favorite memory was meeting our housekeeper and learning about her family. Our son had his 15th birthday that week and she made him a gift package and brought in a cake - awesome - he loved it!! Please say hi to Marina Vargas if you are going her way. She is a wonderful lady.

My family and I stayed at the Intercontinental Resort in San Juan, Puerto Rico March 17-20, 2016. It is a very nice place to stay with gorgeous pools, great views of the ocean and a nice but slightly overpriced beachside restaurant. The hotel is close to the airport, across the street from a market and down the road is a Walgreens. It's also a short $5 per person cab ride to Old San Juan.

The housekeeping staff is amazing, especially Hilton. What a nice man! He greeted my kids every morning and even made animals out of the towels. He made a dog, cat, monkey and elephant! He's very nice and talented! He went above and beyond to make us comfortable. We hope to see him again on our next visit!

The only thing I didn't like was the fact that there was no refrigerator or microwave in the room which is almost necessary when traveling with kids. Storing and reheating leftovers and buying our own beverages is something that's important to me and my family. The mini bar prices are outrageous and they charge if you lift anything. I had to emphasize how important it was for my kids not to touch ANYTHING on the desk or refrigerator. I'm hoping the hotel will get rid of this feature by our next visit.