We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A week in Paradise!” 5 of 5 bubbles
Review of InterContinental San Juan

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
InterContinental San Juan
Ranked #5 of 13 Hotels in Isla Verde
Certificate of Excellence
GreenLeadersSilver level
Point Pleasant Beach, New Jersey
1 review
“A week in Paradise!”
5 of 5 bubbles Reviewed April 21, 2014 via mobile

Our family has just returned from a perfect week together at the Intercontinental Hotel , San Juan. The staff could not have been more accommodating and attentive to our needs. We upgraded to the club level, which had been recommended by a friend, and really enjoyed the included breakfast and cocktail hour.
The facilities met the needs of our three generation group, from generously sized rooms to the on-site casino and variety of restaurants.

We will certainly return, as is the habit of many of the guests we met!

Stayed April 2014, traveled with family
Helpful?
Thank Corinne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, April 23, 2014
Thank you so much for your kind words about our staff and our property. It is very gratifying for us to receive positive comments from satisfied guests. We hope to host you again, so we may have the pleasure to serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,438 reviews from our community

Traveler rating
    1,239
    745
    256
    117
    81
See reviews for
655
889
69
289
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (737)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Baltimore, Maryland
Level Contributor
3 reviews
5 of 5 bubbles Reviewed April 21, 2014

The staff at the hotel made our trip very enjoyable. All employees were attentive and helpful. Two employees that really stood out were, Jaders and Ded, at the Bar Pool. So much personality and professionalism. Thanks for great memories!

Room Tip: Ocean View!
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Betty F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, April 23, 2014
Thank you for the great review! We are delighted to read that you were positively impressed for our staff and service levels. Thank you also for recognizing Jaders and Ded, we are very fortunate to have them in our team.

Thank you again for your feedback and we hope to welcome you very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware, Ohio
1 review
5 of 5 bubbles Reviewed April 21, 2014

Such a relaxing time. This was our second trip here and it was even better the 2nd time around. Staff is great! Great service! My favorite person was Pedro who works at the pool bar. He was there 3 years ago when we were there and we were so happy he is still there. He is an awesome person and makes you feel special. Thanks Pedro!!!!

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, April 23, 2014
Thank you for the great comments! We are delighted that you enjoyed your stay here at the InterContinental San Juan and that you had a relaxing time. We are glad to hear that our staff were able to provide you a great service and we look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 20, 2014 via mobile

My family stayed at the Intercontinental for the past 8 nights (April 11-19). From the second we pulled up until the time we left we had superb customer service. William along with all the other doormen were friendly and professional. William in particular was extremely helpful in providing us with local restaurants to try and places that are a must-see when in Puerto Rico. The front desk attendants were extremely accommodating too. We were able to check into our room 2 hrs b4 normal check-in which was helpful. The grounds are absolutely beautiful and extremely clean. Our room was clean and had very comfortable queen size beds. If i had any complaints at all, it would be that the bathrooms are small and it smelled a little musty when we first got in the room. The beach was breathtaking and loved walking the long coastline everyday. It's a 15 min drive from Old San Juan and 10 min from Gondado which is a strip of high end stores, restaurants and night clubs. We chose Isle Verde and the Intercontinental because it wasn't as busy of an area and because it was in between Old San Juan and 30 min from Fajardo which is where we caught our boat excursions to Culebra and Icacos (which are a must!) The El Yunque Rainforest and Bio Bay is another must too! Renting a car is easy and a little cheaper at Charle's Car Rental down the street from the hotel. They're open 24 hrs. If you can, drive to the south end of the island to the Caribbean Sea side! It is less than a 2 hr drive and the beaches are out of this world! The water is about 15 degrees warmer there too. This was our first trip here and cannot wait to return! Thanks for the wonderful experience, Intercontinental!

Stayed April 2014, traveled with family
Helpful?
2 Thank Della A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, April 23, 2014
We appreciate your feedback regarding our property. We are pleased that you find some of our staff to be outstanding. Thank you for your kind words and for recognizing William! We are fortunate to have him in our team and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 19, 2014 via mobile

I visited just to relax and I felt like I was in paradise. The pool was beautiful and the beach was right there as well! Pedro, a waiter at the restaurant by the pool, was super attentive and extremely friendly. He went out of his way and made sure my friend and I were taken care of as far as drinks and food! The hotel itself was nice and was just what I was looking for in a relaxing vacation!

Stayed April 2014
Helpful?
2 Thank Melielli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, April 23, 2014
Thank you for choosing the InterContinental San Juan. We are glad that you find our property relaxing and that you enjoyed your stay with us. We greatly appreciate your taking time to write a review about your great experience and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 18, 2014

I just returned from visiting Puerto Rico and stayed at the Intercontinental. I don't have a bad thing to say about our stay. The staff was very responsive and nice and the property and hotel was well maintained and clean. The photos on the website are an accurate depiction of the rooms and property. The bathrooms in the room are small as stated by other post. The location was also good. About 10 minutes from Old San Juan and located near reasonably priced restaurants and fast food chains if you don't want to eat everyday at the pricey restaurants located on the property. Excellent beach. I would definitely recommend.

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Felicia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, April 23, 2014
Dear Felicia T, it is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford, Michigan
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 18, 2014

This hotel is top notch. Very nice people to always greet you coming and going. I got kind of used to the door being held open for me. The hotel is very nice, situated so that you can either use the pool or sit on the beach. We chose to sit on the beach, so we could people watch. Rent an umbrella for the day 10.00 and you can charge to your room.
There are a few things that disappointed me about this place, the tour staff was not at all helpful when we inquired about going to the Botanical Gardens, she didn't know where it was and advised us to go to the front desk, they didn't know ether. There is an Avis onsite, Maria was very helpful and just a great person to work with. However when making rental reservations, if you cannot read Spanish, you will get lost, all street signs are in Spanish. We got lost and made our day out very stressful. After one day we returned the car. We chose to use the bus which is .75 a person each way (have correct change) and it take you anywhere. We took it to Old San Juan. What a hoot this trip was, we got there quick is all I can say.
Also I was told there is a dress code at this resort for evening, not the case. I was so embarrassed when my husband and I went to eat in very dressed up clothing, everyone wears casual clothes.
We had excellent bar service while sitting on the beach. Do not know the servers name (guy wears white clothes and a big hat) Top notch guy and he kept us well served with a peach smoothie which is excellent.
I did have several incidence with the room key car which you have to use to get into every door, high security which is very nice. our cards failed us daily, that was a little annoying.
Also housekeeping was rather ?able. When we arrived there was food on our floor, we didn't complain as we don't usually make a fuss. We always had to ask for washcloths, yet they came banging on our door as late at 10pm one night asking if we needed housekeeping, didn't get that. One night it is good we had the room locked or they would have helped themselves in.
I still gives this place a 5 star, very nice hotel. Come with money as the food is very pricey here.

Room Tip: we got a club level room- excellent no kids just adults in this area. However this came with a brea...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kity50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, April 23, 2014
Thank you for your recent stay with us and for reviewing our property. We are pleased that you found our location convenient and you liked our staff and amenities. But most importantly, we would like to apologize for any inconvenience caused due to the service provided by the tour desk staff and housekeeping. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.

Thank you very much for your valuable feedback and we look forward to welcoming you during your next visit to Puerto Rico.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Isla Verde
0.4 mi away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
4.0 of 5 bubbles 3,080 reviews
4.6 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#18 of 46 in San Juan
4.0 of 5 bubbles 6,675 reviews
0.2 mi away
San Juan Water & Beach Club Hotel
Show Prices
Show Prices
Show Prices
0.1 mi away
El San Juan Hotel, Curio Collection by Hilton
4.2 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
3.5 of 5 bubbles 4,546 reviews
3.5 mi away
San Juan Marriott Resort & Stellaris Casino
Show Prices
Show Prices
Show Prices

Been to InterContinental San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental San Juan

Property: InterContinental San Juan
Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Official Description (provided by the hotel):
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Despegar.com, Hotels.com, Expedia, Travelocity, IHG, Booking.com and Jetsetter so you can book your InterContinental San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing