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“My Stay at the Hampton in San Juan Puerto Rico”

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Hampton Inn & Suites San Juan
Ranked #2 of 13 Hotels in Isla Verde
Certificate of Excellence
Memphis, Tennessee, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“My Stay at the Hampton in San Juan Puerto Rico”
Reviewed June 24, 2014

This hotel offered me the highest caliber of service one can expect from the check in to the check out and throughout my stay from breakfast to the pool bar, were outstanding. The staff, all who mostly spoke English and some who did not speak perfect English, ALL made themselves understood. I will return again and again.

  • Stayed June 2014, traveled on business
    • Value
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    • Rooms
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Review collected in partnership with Hampton

Helpful?
2 Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (227)
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Australia
Level 6 Contributor
145 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed June 22, 2014

After reading good reviews about this hotel, we decided to book a suite here for 2 nights. We stayed at the Double Tree before, and think this hotel is in a nicer location. Hotel is located near airport (taxi $14) but we did not hear much airport noise in the room – only when outside.
Suite on the 3rd floor, had a lounge and a bedroom (not very large) with the bathroom in between. It is nicely decorated, overlooks the pool but has a big tree in front of the window so the room is rather dark. We were in the old wing, not the new one. Room has a fridge, sink in the lounge section and one TV in lounge and one in bedroom.
Problem with the suite was that it was an interconnecting room, so the noise from the adjacent room was very noticeable. We did not realise this, until the people next door checked into their room. Since then, we have read very negative things about avoiding interconnecting rooms due to noise issues!
Shower over bath, but water pressures not good and we could not use the bath because the switch between shower and bath did not seem to work at all.
Breakfasts were nothing special, compared to breakfasts at the Double Tree.
Hotel charged a mandatory resort fee (like $25 a day) and the “benefits” were: complimentary pool side cocktail reception (a bit over-rated), daily evening snacks (a big disappointment, as the snack was a chocolate chip cookie!), free pool side massage (had to be there certain days, not everyday), live music ?
There is a large supermarket within walking distance of the hotel. We did not know this until a tour guide told us. If you exit the hotel via the carpark, turn left along a vacant block of land, keep walking to the end of the street, you come to a busy road and you will see a shopping centre with the supermarket.
While the hotel room was nice – there were a few areas of disappointment – undecided if we would stay here again.

Room Tip: Don't stay in interconnecting room, unless you want 2 adjacent rooms.
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  • Stayed May 2014, traveled as a couple
    • Value
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Helpful?
2 Thank hotelreviews06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 18, 2014

The hotel was clean, pool area was nice, breakfast was good. The front desk staff was a bit indifferent about guest needs. We stayed here one night before a cruise and the rooms were clean and comfortable. Perfectly adequate for a brief stay. The resort fee was high relative to the few guest amenities that were available. The immediate area around the hotel was not inviting.

  • Stayed June 2014, traveled with family
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Helpful?
Thank nmmickeymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 18, 2014

My husband and I made a recent visit to San Juan this past May. We stayed across the street at the El San Juan hotel for the first leg of our trip and the staff was horrible and everything was extremely overpriced so we decided to switch to the Hampton. Although there is no ocean view the beach was a quick 3-5 walk.They offer a manager reception from 4-7 with free snacks and beverages. The staff was great especially bar staff at the pool. Would recommend over any of the beach front hotels. Only downfall is the nose from the airport that is located across the highway and resort fees!

  • Stayed May 2014, traveled as a couple
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Helpful?
3 Thank Erin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, TN
Level 4 Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 17, 2014

The resort fee ($29.13) was ridiculous! This is a Hampton Inn and not a resort! When you check in, a summary is provided for what the “resort fee” covers, most of which is standard at Hampton Inns; however, it does include some items (beach chairs, etc.) that are typically not included. I was worried that the hotel would be noisy since it is near the airport - the room was very quiet. The room was nice and the property was well maintained. The front desk staff seemed a little over worked and one had to wait to speak with someone (5 minutes or so.)

There are many restaurants, a pharmacy, and a grocery store within walking distance of the hotel. I would stay here again if this was the only option - the “resort fee” really annoyed me.

  • Stayed January 2014, traveled as a couple
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Helpful?
3 Thank jungbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 17, 2014

This Hampton Inn is way beyond any other hotel on Isla Verde. The level of service you will receive here is above any 4 diamond hotel in PR. My family enjoyed every single moment in this hotel. I would recommend this hotel with out hesitating.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
5 Thank Omarivonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawson Creek, Canada
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed June 17, 2014

Unfortunately, we only enjoyed a one night stop over at this great hotel, but if we're ever in Puerto Rico again, we'll be sure to stay here. The rooms and facility in general were very clean and modern, and the service and 'extras' were exceptional. At check in, we were informed that free drinks, snacks and massages were served poolside from 5-7 every day - a great welcome to the facility! Breakfast is also included, but because we had an early 5 am flight, we would miss this. However, the fellow at the front desk ensured that we had a breakfast bag to take along with us to the airport. All in all, exceptional service and value.

  • Stayed April 2014, traveled with family
    • Value
    • Location
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Helpful?
3 Thank Sheaj00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites San Juan

Property: Hampton Inn & Suites San Juan
Address: 6530 Isla Verde Ave, Isla Verde, Carolina 00979-7171, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Isla Verde
#1 Family Hotel in Isla Verde
#1 Business Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites San Juan 3*
Number of rooms: 200
Official Description (provided by the hotel):
Nestled in the Isla Verde area, the Hampton Inn & Suites San Juan hotel is perfect for business and leisure travelers with a swim-up Cabana Pool Bar & Grill, weekday evening reception, free WiFi and free breakfast. ... more   less 
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Also Known As:
Hampton Inn And Suites San Juan
Hampton Inn & Suites San Juan Hotel Isla Verde
Hampton Inn Carolina
Hampton Inn & Suites San Juan Puerto Rico/Isla Verde
Hampton Inn San Juan
Carolina Hampton Inn

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