It was a last minute thing that we decided to go to Puerto Rico. The reviews for this Ritz made me hesitate booking for a little bit. I researched and chose this hotel...and cannot complain! I have stayed at many Ritz (Chicago, Palm Beach, Key Biscayne, Jamaica, New York, etc.) and this is comparable if not better. I am the pickiest of travelers and a hotel has to go out of its way to allow me to give them 5 stars.
The rooms were clean, flat screen TVs, big comfy beds. In fact, everytime I would leave the room it would be re-cleaned. We had double bed room on the club level (highly recommended). Yes the hotel is close to the airport but you will not hear them in your room and barely notice anything at the pool (the approach pattern does not take planes over the hotel).
BLT and El Mulino are my two favorite new restaurants. El Mulino was amazing! Best italian hands down and worth every penny. BLT was the same with an amazing steak! Both had magnificent service! The only food that is mediocre is the food by the pool during lunch. They should have a more fresh selection (fresh guacamole, etc.) I notified the chef that they should call the Key Biscayne Ritz for recipe for there burgers. We ate lunch and breakfast everyday at the Club Level Lounge, again I stress to get this you get unlimited drinks.
This is a great mid-sized casino. Perfect for the ritz. It is very well kept and has great dealers! Carlos, Mimi, etc. are the nicest people you will ever meet and will teach you how to play any game. They have $10 tables penny slots etc. As long as you are seated at a table they will bring you free drinks and a selection of sandwiches. The casino is open 24/7.
Staff were very good! Always greeted you by name. After everything they gave us they would ask if it was to our satisfaction. If it was not, you would not need to pay. Got a turkey burger by the pool, did not like it, refunded immediately. The staff are willing to go the extra mile to make sure you enjoy your trip. They def. are the best ritz staff I have ever experienced.
I got a massage. Nothing special.
Great large pool area. Clean. Always staff there to help.
Great hotel. Great time. Disregard all the negative reviews because this hotel is worth it. I am going back next month!
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- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde