If you have been blessed to stay at more than one Ritz Carlton Hotel in your life, you know that you can expect a gorgeous property - inside and out. This includes luxurious bathrooms, outstanding guest rooms, marvelous restaurants and staff that go out of their way to make your stay unforgettable.
Yes the San Juan Ritz Carlton is all that, but what makes this hotel stand out from all the rest is their Blue-Ribbon Staff. Never have we experienced the unsurpassed service from the gentleman who opens your door when you arrive to the housekeeping staff who does your evening turn-down to the sterling 9th Floor Concierge Staff. How they remember each guest’s name and greet you by the correct name each time is simply amazing!! Even the maintenance worker in the hallway will make eye contact and say Good Morning when you pass each other!
This is a hotel that understands that you can go anywhere and spend your money, but the management and their hourly workers want you to know your stay here is appreciated.
We feel there is much credit due for the Hotel Management that oversee this resort and also for the staff that train these employees. Their dedication to The Ritz Carlton Brand is to be admired.
As mentioned, we stayed in Room 916 on the Concierge Level. You always feel pampered when you step into your room and this did not disappoint. The king mattress was extremely comfortable and we loved the bathroom with fluffy towels and Purple Rain Toiletry Products (the hotel gift shop sells larger sizes!).
When we arrived, we were escorted to the 9th Floor Concierge Check-In Area and served Champagne and Guava Juice. Despite it being the middle of the afternoon, there was a spread of lunch items to nosh on while our paperwork was done. On the Concierge Level, you could eat complimentary dishes/beverages from 7 a.m. until 10 p.m. if you wished. The staff here was wonderful about keeping dishes full, water and beer/wine stocked and they even went out of their way to make a special request several times for us. Forgive us for not mentioning each one by name, but please know that we didn’t encounter any staff there that didn’t go above and beyond for any of the guests! It is customer service like nowhere else!
The outside property and pool area are perfection and the gardens are exquisite. The landscaping crew should be applauded. While we did not use the spa facilities, we did use the health club each day. It is housed in the same building as the spa and it is a huge space and very bright/clean! There are 3 rooms that include one with spinning and plenty of room for other classes, another room for weight lifting and the last room is cardio with a pool/garden view. They are all open and connected. Headsets/water bottles/towels are provided free of charge, too. We were impressed that the staff also enforced that guests must come with the proper footwear (no flip flops) and gym attire.
Even though you could spend hours enjoying the beauty of the pool area, don’t ignore the beach. It is powdery sand, clean and there are plenty of chairs. The pristine water is great with temperatures in the 80s in August of 2013. There can be rough surf at times.
If the current allows, swim straight out (or slightly to the south) for some great snorkeling. There is a reef right in front of the hotel if you head for the breaking waves. Sadly there is little live coral reef left, but the sea fans and other flora abound as do multi-colored urchins. There is a fair number of fish and you’ll see an occasional turtle as well. One odd thing – there wasn’t a single seashell to be found. Still – it I an easy and pleasant snorkeling experience in front of The San Juan Ritz Carlton!
We walked through their casino which others said was a good mix of slots and table games. There is a small Tiffany Jewelers in the lobby which had a very nice variety of gifts. Usually they only offer the high-end items in this kind of setting, but this store had a number of things under $300 which would make nice souvenirs. Little Switzerland was also located across the hallway – It was much larger with a great offering of jewelry. The hotel’s gift shop had magazines, newspapers but the selection beyond that was very limited and over-priced. If you walk one block to the west, there is a Walgreens. It isn’t the best Walgreens I have ever visited, but they do stock the basics. Be prepared for the local homeless to follow you/pan-handle you the entire way there. The Walgreens Staff are some of the slowest/least personable I have ever met.. The store is in a strip mall that is just plain scary. Going there makes you want to hurry back to The Ritz Carlton as soon as you can.
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Expedia, Hotels.com, Hotwire, Travelocity, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your The Ritz-Carlton, San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde