My wife and I just completed a five night stay at this wonderful property. Some of the reviews we read prior to the trip made us a bit apprehensive about our booking, but upon arrival, we knew the reviews were either inaccurate or downright bogus. As an example, some of the reviews stated that the noise by the nearby airport created disturbances inside the rooms and on the grounds. Although the airport is 5-8 minutes away via taxi, we never once heard one airplane inside the room and only distant noise once or twice while outside the hotel. We here far more airplane noise in our home in Clearwater, FL.
The staff was wonderful. Abby greeted us like royalty as soon as we entered the property. Diana in the lobby restaurant area provided us the warmest customer service that we have ever received any restaurant or hotel/resort ever. A young man named Rafael stopped me by the pool one day and asked how everything was going. After I explained that my wife was in the spa, he offered to walk me around the entire facility. He beamed with pride as he showed me around this marvelous property.
The facility is immaculate in all regards, and the room service is over the top. We noticed that we had been asking for extra coffee and cream, and very soon extra coffee/cream began appearing w/o having to ask.
While leaving the spa one day, one of the staff stated, "Oh my, it's raining, and you don't have an umbrella, here, take this one and leave it at the front desk when you're through!"
We dined at BLT Steak and Il Mullino's. of the two, we preferred Il Mullino's as the service was the best we have ever experienced at any restaurant. We had at least four different servers asking us how everything was, and the breads offered were to die for.
The only thing we didn't like about this facility was the sand on the beach. We are used to golden or white sand, and in some cases volcanic black sand. This sand was a brownish color and it didn't do the hotel justice. The pool, however, is wonderful wish fine service to match. One day, as an example, it began raining, and I spotted a lady struggling to open a large Ritz beach tableside umbrella. It wasn't ten seconds and two staff walked briskly over and opened her umbrella. Staff would ask if I needed extra towels or an orange or something to drink.
In short, we loved this resort and cannot help but wonder why anyone could leave a negative review.
Thank you for a memorable experience.
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- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde