16 year anniversary and birthday long weekend, decided to splurge... very sad that we spent SO MUCH MONEY for this. did not get the "ritz" experience we've had at other places like orlando, vegas and overseas. (btw: everything was closed for "good/holy friday", even casinos... our trip to bio bay was cancelled for weather and same goes with scuba trip... boo).
beach and pool area: there was rain early in the day and i understand that cleaning up towels and garbage is a huge job. however, people hog up spots at the pool and it was impossible to find seats. we finally sat on wet chairs with NO padding or towels because the guys kept saying, in a minute. people lay towels down and leave all day. it's ridiculous. got drinks and quesadillas, so WATERED down and expensive. plus the sauce spilled out and the quesadillas were soggy. bummer. kids were running everywhere, splashing me from the fountain. people with money are lazy and left their garbage everywhere.
spa experience: we booked for a couple's massage. that part was fabulous. however, we had higher expectations of the facilities. they were run down and NOT up to par at all. the women's facility was filthy. the 3 workers stood outside the locker rooms talking and not cleaning up the areas. there were used towels everywhere. i had to open up the drawers to look for a hairdryer and the showers had opened/used products in there. so upset. on top of that, the dry sauna was not hot, it took about 40 minutes to start sweating until we finally found the guy and asked him what was wrong with it. then, we tried to use the hot tub in the morning and it was scalding hot. we couldn't use it. the man tried to cool it off. we decided instead to come back a few hours later after swimming. it was still incredibly hot, like dangerously hot. as we were leaving, they asked how everything was and i said that i thought someone would get hurt using it... they ran in to check it out and we left. really bummed. $420 for a 50 minute couples spa, just fyi (and another thing: they offered us the massage oil smells, we chose lemongrass, then she said, it's 20.00 extra. so that's 40 bucks more. should have said, for 20 more you can have... and i would have said, no thank you, not the other way around...) (20% gratuity is included automatically)
did have breakfast buffet: 30 per person. coffees at coffee bar were around 10.
airplanes are flying over all day long, it's next to the airport. the location is iffy. to be honest, a lot of puerto rico is scary. we saw SO MANY police everywhere we went that was touristy. not sure why. one block off from this hotel and others down by the strip there is a lot of poverty. homeless people, graffiti and run down buildings and beggars on most corners. just be prepared. they've been hit by the economy pretty hard.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Hotwire, TripOnline SA, Cancelon, getaroom.com, HRS and HotelQuickly so you can book your The Ritz-Carlton, San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde