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“Wish we had more time” 4 of 5 stars
Review of The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
Ranked #6 of 14 Hotels in Isla Verde
Certificate of Excellence
La Quinta, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wish we had more time”
4 of 5 stars Reviewed December 11, 2012

My wife and I stayed in a club level room for one night on our way back home.
The service at this hotel is second to none from the check in - lounge staff, beach staff, and housekeeping staff. The food selection at breakfast was outstanding.
The beds were very comfortable and spotless.
If I had to make any constructive criticisms, I would say that the lunch presentations, hors d'eouvres and evening staff in the lounge were sub par and bore no relation in quality to breakfast. That being said the Fuji water and cookies were a pleasant surprise.
I would also say that the $91 per day resort fee (not including valet parking) seems extortionate.
All in all we would certainly return but next time we would not have sticker shock.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank true2life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,870 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (629)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
West Hartford, Connecticut
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 11, 2012

Great atmosphere. Great service. Great food. Five minutes from the airport. Wounderful weather. A dream vacation property. Right on the beach. The pool area has a wounderful layout ans very clean. Would recommend to all viewers, and would not hestiate to return.

Room Tip: All of the rooms are nice!
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hap783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida, United States
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 11, 2012

We were here for fours days for a business meeting and while we had a nice time it was not up to the usual high standards we have come to expect and receive from the Ritz Carlton. the rooms and hallways were a little tired. Check in was not as efficient and friendly as we had expected. Housekeeping did not clean our room until 5:00 at which time we were getting ready to go out.
Still a nice place and some friendly staff, but just not overwhelmed like we have been in the past.

Stayed December 2012, traveled on business
Helpful?
3 Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 11, 2012

We stayed for a weekendcelebrating my birthday and was perfect! The service and the room was exceptional! I personaly recomend the club floor because includes everything! I appreciate always the atention of Johanna Gonzalez, she's the best!

Room Tip: Recomend club floor!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Greys147319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
1 review
5 of 5 stars Reviewed December 9, 2012

We stayed for a full week at this property celebrating our 1st anniversary. This hotel overwhelms you with exceptional service. From the moment we checked-in, we felt like we were treated like rock stars. The level of service just puts you in a perfect place and we were really surprised how much we loved this place and Puerto Rico.

A few tips, there is a Walgreen's about a block away so you can stock up on goods there. Fantastic restaurant across the street called Metropol, which serves Puerto Rican/Cuban food. The Mares restaurant on-property serves a fantastic breakfast. We booked via Virtuoso so got the breakfast included. For a nice bar BBQ place, check out the rooftop at El San Juan Hotel (Brother Jimmy's) which is about 2-3 blocks away. We watched our Redskins beat the Giants on Monday night there! :)

You must check out Old San Juan, you can either take a taxi ($21 each way) or take the local bus ($.75 per person). We took the bus there to enjoy the local experience (wife's idea) and taxi on the way back (my idea).

Overall, fantastic experience and hope we might return someday to enjoy it all over again!!!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FEQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 8, 2012 via mobile

A full week stay at the Ritz Carlton is always a pleasure. This was my first trip to San Juan Puerto Rico, I found the airport arrival and departure process seamless. A short five minute ride placed us at the front door of the Ritz. Check in smooth but had to wait one hour as my room was not ready. The restaurants on the property are excellent, we dined at the ocean pool and BLT steak. We also had no problem with safety walking near the Ritz to other dining spots. We ate dpwn the block at Brother Jimmy's BBQ, The Japanese steak house at the El San Juan hotel and had no problem with the walk. I found the bed less comfortable than what I expected at the Ritz. It was a king size bed that felt as it was two twins pushed together with a mattress pad on top. The center of the bed was extremely hard. I also had asked to have my third floor pool view exterior window cleaned, it looked like it had not been washed of the salt water spray for a long time. It made my room feel dirty and degraded the gorgeous views. It was never washed.

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rlvan7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cph
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 3, 2012

When checking in we were asked whether we would like a $30 "upgrade" to a room with a view, which we declined. However, I can recommend you do that if getting the offer. Our room was nice enough, but ask for a balcony. When I a couple of hours later asked the receptionist if the offer was still valid, she informed me that all rooms with balconies/sea view were now taken. Should have accepted the first offer - and it sure was nice they asked.

Pretty good brunch, but didn't try dinner - and there's a real nice restaurant to the right when you leave the parking lot. Just about 100 yards on the same street. Value for money there! Sorry, forgot the name of the place, but you can't miss it. First eating opportunity almost right next door.

Excellent pool, but somewhat filled with playful people in the afternoon, so I got my laps done in the morning.

All in all this is a quite fine hotel, and I would absolutely recommend it - just remember to accept offers of a room upgrade if you're offered such. Or ask for it if you're not :)

Room Tip: Get a balcony or at least a view of the sea.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, San Juan

Property: The Ritz-Carlton, San Juan
Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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