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“Expectations met for sure” 4 of 5 stars
Review of The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico   |  
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Hotel amenities
Special Offer
Complimentary Room Night
Ranked #6 of 14 Hotels in Isla Verde
Certificate of Excellence
Cph
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Expectations met for sure”
4 of 5 stars Reviewed December 3, 2012

When checking in we were asked whether we would like a $30 "upgrade" to a room with a view, which we declined. However, I can recommend you do that if getting the offer. Our room was nice enough, but ask for a balcony. When I a couple of hours later asked the receptionist if the offer was still valid, she informed me that all rooms with balconies/sea view were now taken. Should have accepted the first offer - and it sure was nice they asked.

Pretty good brunch, but didn't try dinner - and there's a real nice restaurant to the right when you leave the parking lot. Just about 100 yards on the same street. Value for money there! Sorry, forgot the name of the place, but you can't miss it. First eating opportunity almost right next door.

Excellent pool, but somewhat filled with playful people in the afternoon, so I got my laps done in the morning.

All in all this is a quite fine hotel, and I would absolutely recommend it - just remember to accept offers of a room upgrade if you're offered such. Or ask for it if you're not :)

Room Tip: Get a balcony or at least a view of the sea.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,794 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (611)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Apollo Beach, Florida
Level Contributor
96 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed December 3, 2012

Great service, great luxury, very clean, just...Perfect! From the time we check-in (early) to the time we checked-out we were blown away with the hotel and service. Pool was huge with a beautiful opening to the beach. We are definitely coming back.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank PabloD209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
94 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed December 3, 2012 via mobile

Even when the name says Ritz Carlton, the experience is not Ritz Carlton. Yes, you get a nice room with all the things a hotel room should have but there is something missing...
We did enjoy our stay. Our children had a blast in the beach and the pool. They were fascinated by the local iguanas roaming around the pool deck (not me, of course). Breakfast was ok and so was service. The one thing that did not make much sense was the resort fee.
This was higher than the room tax and the only thing you get is beach/pool towels and chaise lounges at the beach and pool. We did not receive a newspaper during our stay, no special fruits while at the pool, refreshing towels or local transfers from one door to the next, you know, the usual things hotels say are covered when they charge for a resort fee.
The hotel has a great location, very close to the airport but you don't feel it. It will make a lot of sense to show for the resort fee and when sitting at the lobby not to get plastic cups for bottled water. Of course, even when the water is not served by the waitress a tip is expected but it is all part of the spirit of hospitality and the enjoyment of a vacation. For the price paid, will think consider staying there again.

  • Stayed November 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank APT2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed December 1, 2012

My boyfriend and I came to San Juan for a long weekend and surprised me with a stay at the Ritz. I thought the cab driver misunderstood him - boy was I surprised! Everything about the Ritz is as you'd expect - impeccable service, amazing hotel and grounds, wonderfully helpful staff. Beachside service was the highlight - nothing better than having someone set up chairs and towels for you and serve you delicious drinks and food! Try the blackberry colada - it's so good! And the food on the beach was amazing - we loved the corn and black bean burgers and the Cuban sandwich. To die for! We'll definitely be back!!

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AnnaO99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed November 30, 2012

Beautiful, elegant accommodations with professional staff. Spotlessly clean, great maid service, attentive pool attendants. Il Mulino was expensive and just so-so. BLT Steak was very good with great service. The hotel could benefit from more boutique shopping options. Oddly, the hotel's pool rafts were torn and ratty - a strange oversight for an otherwise beautifully maintained property. Overall, a wonderful week spent at the Ritz.

Room Tip: Ocean view rooms are worth the extra money as the city view is pretty lousy.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank vrybo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level Contributor
214 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
5 of 5 stars Reviewed November 30, 2012

Beautiful, amazing property right on the beach. The staff is very helpful and polite. The rooms are just lovely. The food is absolutely delicious as well. And best of all, the rates are very reasonable. I hope to get back here for a longer stay some day.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MNwanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calabasas, California
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed November 29, 2012

Great Spa and lovely pool in the Isla Verde area. Great room and excellent service. Nice beach and area restaurants. Took the city bus from in front to Old Town. Convenient and nice to return to at night.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank metravel818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, San Juan

Property: The Ritz-Carlton, San Juan
Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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