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“Easy trip”

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The Ritz-Carlton, San Juan
Ranked #7 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed November 13, 2012

If you are looking for an easy trip to the sunshine, this is a great place. The hotel is nice enough, definitely not fancy...if you can go for a cheap rate, is a perfect spot for a quick weekend away. Located five minutes from the airport, the hotel is right on the beach, has a nice tennis court, very busy pool scene, and is an easy trip to town. Would stay here for 3-4 days max.

  • Stayed: March 2012, traveled as a couple
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2  Thank LadyBren85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 13, 2012

Stayed here November 7th through the 11th, 2012.
We chose the Ritz because we have good friends who have stayed here for the past 5 years in a row. This was our first time visiting and we will be back.
This is a beautiful property. They have recently renovated a lot of the resort and it is really a wonderful place to stay! The beds are very comfortable, with quiet rooms that have good working air conditioners. The grounds are lush and well kept. The pool has plenty of chairs, tables and umbrellas and is staffed well to help with all that. The beach area also is well run with plenty of loungers, umbrellas and staff. This beach has the softest sand I've ever stepped on! And the water was clear, warm and perfect! There is beach service with a staff coming around taking drink & food orders as well.
There's a pool bar conveniently located to the pool and beach.
FREE bottled water at the resort is a nice touch, as well as fruit flavored ice water that you can fill up your glass or bottle all day long as many times as you like!

Spa is newly renovated and is really lovely inside. Didn't get any services this time but it is lovely.
Nice, well equipped newly renovated gym with plenty of exercise machines.

15 minute cab ride to Old San Juan. 5 minutes from the airport. Restaurants in walking distance, including Ruth's Chris 2 blocks away.

I want to say that the people here really make this place special! Very kind, service oriented happy staff!

When we checked in and were getting settled into our room a manager came up with a gift bag for my boyfriend that had a personalized happy birthday card and a Ritz Carlton San Juan hat inside! What a nice gesture! I wish I knew her name so that I could mention it in my review!

Jeremy makes omelets in Mares, which is the restaurant that serves the breakfast buffet. He made everything so much fun and special! I told him that it was my boyfriend's birthday and he had the chef make a plate of chocolate covered strawberries, with a happy birthday message on the plate, as well as two mimosas! He is a lot of fun and we had a great time seeing him there! Thanks Jeremy! See you next time!

Robert at OBG pool bar was an awesome bartender with a smile and a laugh for us each time he saw us!

Omar was also at OBG pool bar! Very funny guy with a great personality!

To sum it up, this is a fabulous place to stay! We were also told that it is the only hotel in this area with beach service, which is nice!

Can't wait to go back next year!!!

Room Tip: We stayed in an ocean front room on the 5th floor! Loved our room but if we had chosen a higher flo...
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  • Stayed: November 2012, traveled as a couple
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1  Thank Cupcake0424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

We were guests at a wedding that was being held at the hotel and stayed for 3 nights. Jeannie at the front desk was incredibly welcoming and warm and even helped us to upgrade our room for a very reasonable rate.

My wife used the spa once and was very impressed. The food at the restaurant by the pool was all very good, and all drinks were expensive, but stiff.

The Mares restaurant breakfast was also worth the money. Everything was on the pricey side, but that's to be expected and in most cases was worth the money.

Every single member of the hotel staff that we talked to from the bellmen to the beach attendants were some of the nicest people we've ever met.

  • Stayed: November 2012, traveled as a couple
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1  Thank aceholeone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

This is a decent hotel, more like a Marriott than a Ritz. The service was absolutely excellent. The prices here were pretty excessive. The hotel has a very nice pool as well as great beach access. You are cabbing or driving to anywhere in town as this is not really convenient to Old San Juan etc. The room was clean but just ok. The food was alright but not worth $40 per meal. The workout facilites were decent. It had pretty much everything you'd need for a business trip. It is about two minutes to the airport but you really do not notice you are that close - there is really no airport noise that is noticable. I did not go to the casino but it looked like it was a decent size. I do not know that I would stay here again.

  • Stayed: October 2012, traveled on business
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5  Thank FollowingtheEquator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

The Ritz in San Juan is an excellent choice for luxury accomodations in Puerto Rico. The Hotel is five star, elegant and with the serice to match it. I travel to San Juan on business at least 8 times a year and the Ritz is the way to go. Two things you nee to take into consideration when staying at the Ritz are location and room selection. The hotel is located in Isla Verde, which is central to everyhting, however, it is not in a walking friendly part of town. This can be important at the time of dining options as the hotel has two restaurants (both excellent) that are pricey. As for the rooms, they can be inconsistent as some need TLC. In my recent stay , although comfortable, the TV did not work properly. My experience has been that, generally, lower level rooms need more attention than the higher floors.

In the end, the Ritz is a great option for in San Juan.

  • Stayed: November 2012, traveled on business
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1  Thank CGS305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

Sitting here listening to the couple next door fight. Hotel security was alerted thirty minutes ago! Security has yet to respond. The walls are paper thin. Old decor. Much more like a Fairfield Inn and Suites - this is a three star hotel at five star prices. Not worth it.

Stayed: November 2012, traveled as a couple
2  Thank miller50-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

I admit to being a hotel snob but this is not a 4 or 5 star hotel and certainly does not live up to the RItz Carlton standard. We stayed here for a long weekend in May. They hotel was packed, the food was awful and extremely over priced. The best food we had was at the chicken shack across the street. The towels were old, the grounds and the rooms looked dated. Bed was uncomfortable. I haven't stayed at other hotels in Puerto Rico, but if this is what the RItz is like I am scared to see the others...

  • Stayed: May 2012, traveled as a couple
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1  Thank travelfan414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#5 Luxury Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
Price Range: $401 - $858 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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