I've learned to take some reviews and understand not everyone is easy to please. I came to the Ritz on a Business/Pleasure trip and I was pleasantly surprised. I come to PR every year and stay at other resorts but this was the best in terms of in San Juan.
-Excellent Location - $20 cab ride to Old San Juan, nearby restaurants, etc. Right next to the airport yet you rarely hear a plane.
-Newly Renovated Rooms - More modern/Art Deco..I stayed in a Ocean Front Balcony and I highly recommend it. Some of my co-workers stayed in regular rooms with no views at all. I'd recommend Pool or Ocean View/Front rooms
-Food - The restaurant on the beach has the best fish taco's I've ever had. BLT is always a great time. We ate twice at the hotel but mostly went to Old San Juan for dinners
-Overall service was Okay- Certainly not a true Ritz Carlton experience
-Beach is great - Excellent service and waiters certainly worked for their money. Tipping helps!
-As any high end resort, prices are sky high but you know what your signing up for when booking the Ritz Carlton.
-As mentioned in Pros, Service was okay. What would make this property that much better is reorganizing the service aspect of their business. Waiters to be more attentive, front desk to be more willing to help rather than look like they are going out of their way to help. When your paying $600+ a night, this is unacceptable. Now don't get me wrong, everyone was very nice but again, with brands like St. Regis and Ritz Carlton you expect a certain level of service that nears over the tops. I'd pay a $1,000 a night if the bellman called me by my last name every time they saw me (Yes, this actually happens at places like Four Seasons, St.Regis etc.)
Overall I had such a great time I am headed back there in May with my wife. We love San Juan and have a new hotel on our list to continue to stay in. Just hope they implement more training to their staff to recognize their guest. Otherwise, stay at the Ritz!
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- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde