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“Pleasant 4 day stay”
Review of Ferrycarrig Hotel

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Ferrycarrig Hotel
Ranked #1 of 1 Hotels in Ferrycarrig
Certificate of Excellence
coleraine,n.ireland
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Pleasant 4 day stay”
Reviewed August 24, 2013

We travelled to the hotel with a few reservations. Before we left we read a few more reviews and were concerned about new negative reviews. On our arrival we were happy with the size of our family room and the cleanliness. The balcony and view was excellent. We were staying in a delux room but not one that had been refurbished. The room was a bit dated but not to the extent that I would have felt the need to criticise. As experienced travellers ourselves we would not expect a hotel of Ferrycarrigs age to be in pristine condition.

We had arrived late and just managed an order before the kitchen closed in the bar area. That was the only time we ate in the hotel, other than breakfast. The food was fine. We just prefer to eat out in town when staying in hotels.

The breakfast was very good and the staff were friendly and very helpful though sometimes they did disappear towards the end of breakfast. It's a personal thing but I prefer to see staff have tables cleared before getting their own breakfast.

We only got to use the pool once. It was excellent for the kids as well as adults.

Our kids aged 2&4 loved Giggles the clown. As parents we felt that he did a great job and the rapport with the kids was very good given the varied ages. On the night we saw him there were about 15 children and he made a big deal of all of them individually which was nice to see. Some negative comments that I read recently do not relate at all to the entertainment we experienced. Our 4year old went to he kids club after Giggles and had a great time. As parents sometimes we judge children's activities through our own eyes instead of the kids. I looked at our kids and they loved it. As far as I am concerned the activities fulfilled their promise.

I do agree with some comments about noise in the hotel. There were weddings in the hotel on our first and second night. The noise on the second night was not as bad as the first night. On the first night our kids were restless and we were tired ourselves. That meant we were particularly sensitive to the noise. The hotel needs to manage the noise levels better. The fabric of the building means noise will travel especially in the corridors. The management should police areas where non wedding guests are staying to look after their interests. I think come 11pm the noise from rooms and the corridors should be a priority on wedding nights. There were no noise issues on non wedding days. Wedding guest are paying too. They should have the freedom to enjoy themselves but need to consider others late at night.

I would return again and more importantly I would recommend this hotel to friends. However it is true that areas need updating and believe the hotel should make it a priority. When recommending I would make these points to my friends.

Room Tip: It costs more but I would recommend a delux room in the summertime to enjoy he use of the balcony.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andymca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, General Manager at Ferrycarrig Hotel, responded to this review, September 5, 2013
Dear Andymca,

Pease allow me to take this opportunity to thank you for taking the time to complete your most kind review regarding your recent stay at Ferrycarrig Hotel. I am delighted that you enjoyed your stay with us. We not only pride ourselves in making your stay a comfortable one but also to offer you excellent service with friendly, efficient staff. I have delighted to see that Giggles played a huge part for your children - he really make a point of knowing all the children's names and give undivided attention. I have noted your comment about the noise to which I will address with the night portages team to be more diligent when guest are returning. Our night porters walk each floor 4 times throughout the night.
Thank you for your comments and look forward to having the opportunity of welcoming you back to the Ferrycarrig Hotel on your next visit to Wexford.


Kind Regards,
Jeanette O’Keeffe,
General Manager
___________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (475)
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English first
1 review
Reviewed August 24, 2013

I say "unexpected" as after reading many reviews I was quite apprehensive about visiting Ferrycarrig. I went with my partner and 3 children and from the time we arrived to the time we left the staff literally could not do anymore for us. The place was buzzing the restaurant was packed at both lunch and dinner times as was the bar I ate in both and have to say that I can see why they are "packed" our room was spacious and modern with a wonderful balcony overlooking the lake boasting stunning views. Giggles the clown was the highlight for our children and secretly for my partner:-) final result.... After a consultation with the very professional, friendly and down to earth Karen Dodson our big decision of booking our wedding became an effortless one it just had to be the "ferrycarrig" I cannot recommend this hotel enough to potential holiday makers, weekend breakers, family breaks or blushing brides to be xxx

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shamrock73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, Front Office Manager at Ferrycarrig Hotel, responded to this review, August 30, 2013
Dear Shamrock73

Firstly, Congratulations! Thank you for choosing Ferrycarrig Hotel as your wedding destination and taking the time to review your recent visit on Tripadvisor.

I am absolutely delighted to know that you enjoyed your experience. It means a great deal to us all to know that we managed to exceed your expectations.We look forward to welcoming you back to Ferrycarrig Hotel to celebrate your wedding.

Please do not hesitate to contact us for anything during the busy months of preparation that lies ahead.

Warmest Regards,

Niamh Hearne
Front Office Manager
____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greystones, Co. Wicklow
Level 5 Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 24, 2013

We recently spent a couple of nights at the Ferrycarrig. While the hotel was fully booked, it remained very pleasant and relaxing, and even breakfast didn't entail a wait. We upgraded to asuperior room, which included a balcony overlooking the river and this was well worth it , especially as the weather was so warm. The room was spotlessly clean, and very comfortable.The staff were attnetinve and very helpful. The food was delicious. I wouldn't hesitate to recommned this hotel, unreservedly.

Room Tip: I would recommend the superior room, which includes a balcony. It was lovely, especially at night, w...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TwinmaAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, Front Office Manager at Ferrycarrig Hotel, responded to this review, August 30, 2013
Dear Twinma,

Thank you very much for taking the time to review us on Tripadvisor, and for your very kind comments regarding our facilities and staff following your recent visit to Ferrycarrig Hotel.

We look forward to welcoming you back to Ferrycarrig Hotel,

Kind Regards,

Niamh Hearne
Front Office Manager
____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 22, 2013

Really enjoyed holiday spent in ferrycarrick hotel in the beginning in Aug, great kids club, kids aged 4 and 8 really enjoyed mr giggles the clown. The hotel room was lovely, spacious with a balcony with lovely view. Breakfast was delicious. Staff were v friendly. This hotel is really family friendly and we def be back. A&J Cavan

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnMcq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, Front Office Manager at Ferrycarrig Hotel, responded to this review, August 24, 2013
Dear A&J,

It was our great pleasure to welcome you to Ferrycarrig Hotel this Summer. We are delighted to hear that you and your family thoroughly enjoyed the hotel and facilities. We are very fortunate to have a hardworking team who endeavour to deliver excellence in service and hospitality, which allows us to welcome returning guests time & time again.

We very much look forward to welcoming you back to Ferrycarrig Hotel,

Regards

Niamh Hearne
Front Office Manager
____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navan, Ireland
Level 1 Contributor
3 reviews
Reviewed August 21, 2013

My hubby, myself and two kids - 4 and 6, stayed 5 days on the first week of August. This is our second year staying there. The kids love the kids club - which runs every night up until 10pm. Giggles the clown comes three times the week as well - even the big kids were queueing for him!!

They went to the pool every day. Rooms are clean and spacious. Breakfast looking out over the Slaney is lovely - we even saw a seal one morning. We got great weather, so we sat outside a lot and the kids played in the playground..

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Martina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, Front Office Manager at Ferrycarrig Hotel, responded to this review, August 24, 2013
Dear Martina R,

Thank you very much for taking the time to review us on Tripadvisor, and for your very kind comments concerning our facilities following your recent visit to Ferrycarrig Hotel.

We look forward to welcoming you back to Ferrycarrig Hotel,

Kind Regards,

Niamh Hearne
Front Office Manager
____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 20, 2013

Ok...firstly, we are a family of 2 adults + a 4yr old + a baby. Over the years we have travelled extensively and have stayed in many hotels in many places over various continents,so we feel our review is not only coming out of experience compared to other places that we have stayed in but general day to day expectations one would have from a hotel. Also, never have I felt so compelled to write a review about ANY hotel we have stayed in, maybe its because children are with us.
This hotel was booked for us by a family member as a gift, so we were unaware of it altogether. Our room when we arrived was what you would describe as seriously average. This is a 4star hotel but a 3 star really at best. The reception is modern and updated and misleads you into the décor of the rest of the hotel. Im sure some of the suites or deluxe rooms are lovely but we were in a standard room and it certainly lived up to its name!. I felt like I was transported back to the 1970's. The pictures on the walls were so faded with sun, the chocolate coloured carpet had gross stains in many places, beside my daughters bed was a very questionable stain on the wall , the shower cap box had cotton wool and nail file in it...and my particular favourite was the sock in the room belonging to the previous guest!!!!
Next morning I had to report my issues...it was all small things but it seemed to be an unending amount of them! The Manager Michael I spoke to in fairness didn't question me and said he would sort it out and try to move us. Only problem was...I reported this at 9 in the morning and it wasn't sorted till 1.30 that afternoon. I checked in after breakfast and was told by front desk attendant that it would be sorted but "its a lot of work for us, but we will do it"...to which I thought this was a bit of a patronising manner to say the least. I was very nice about this issue so was surprised at the saga it entailed .We went to pool after breakfast and thus checked with reception after, to which we got told to go for complimentary tea downstairs....I never felt so angry...I was feeling I needed to change after the pool and I was made wait till they found a room at 1.30 which was 4 1/2 hours later . I understand they need to wait for checkouts but that's what computers are for....you get information straight away!!! Somehow I find it hard to believe they cant check on their system what their room situation is in a short while. Anyhow our keys eventually arrived and we were told before hand that we wouldn't be getting an upgrade (EVEN THOUGH I HADNT ASKED FOR ONE!). ....Yet the room we got was exceedingly better...much brighter and better in general and thus made me think that they are charging the same for the 2 rooms when one is miles better than the other...crazy!
It is classed as a family hotel and they have a baby room............we were on level 4 , the baby room is on level 1. This is not much good at 4 o'clock in the morning when you need to heat baby food. No microwaves available in rooms. We had to heat babies food in hot water from kettle. Saga if you have bottles to wash and sterilise. Should take a leaf out of American hotels and have those facilities on each floor....especially if you are a family hotel.
Playground small but nice to have. The hotel has an amazing setting...so beautiful looking out over water, but seriously underused by hotel.. There is no walkway to walk along the water just a relatively small patch of grass...such a pity. I went for a walk on my own with pram and couldn't get down to water as there are few steps so couldn't get down on my own . Baby asleep so wasn't going to bounce her down, ending up walking around car park to get her asleep.
MAJOR ISSUE...THE WASPS!!!!!!!!! They are everywhere...in our room...im sorry but we opened our window... big mistake! The place is swarming with them...beautiful outdoor sitting area but cant sit there...wasps hassling you...not what you want with children.
A lot of the staff were generally nice and one manager was very good one evening I was feeding a bottle to my baby and he kept my food hot without me asking....other than one or two good points...on the whole....it just didn't cut the mustard as far as we were concerned! Pity for such a beautiful setting. Has potential but need to be on the ball bit more! I know this is not a 5star deluxe hotel but these are elements you would expect from any 4 star hotel.

Stayed August 2013, traveled with family
Helpful?
3 Thank Aine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, Front Office Manager at Ferrycarrig Hotel, responded to this review, August 24, 2013
Dear AineH,

Thank you for taking the time to supply us with some feedback from your recent stay at Ferrycarrig Hotel.

I am really disappointed to read your comments regarding the efficiency of the Front Office team
on Sunday morning. We genuinely would have facilitated your room move at 9am if this option was available to us. We were 100% occupied on Saturday & Sunday of last weekend. Unfortunately, computers are unable to offer precise timing of individual’s preference of check out time. Guests are welcome to occupy their bedroom until 12noon and naturally, Sunday morning is a relaxing time for all.

I apologise if you felt the girls were in any way patronising, this was certainly not their intention. I believe the Front Desk Clerk was trying to make you aware that she was unable to move you immediately as it would take her a short while to rearrange arriving room allocations to facilitate their needs and yours. Michael, the Manager on duty intended to relocate you to an upgraded bedroom due to the inconvenience, however, due to occupancy demands, we were unable to fulfil this request, hence the apology from Front Desk.

Due to the nature of our rural location, warm temperatures and close proximity to the River Slaney, we are experiencing insects. We have a yearly contract with a Pest Control company to prevent & remove all types of flies & seasonal flying insects, such as wasps. Our Pest Control company have assured us they have taken all necessary action to the best of their ability.

We are consistently reinvesting in the property on an annual basis. We have completed in January of this year our main Reception area, ballroom area and 10 bedrooms on our adult only floor.

We strive to exceed all our guests’ expectations on a daily basis, and I am very sorry that we did not live up to your expectations on this occasion.

Thank you for taking the time to review our hotel.

Regards

Niamh Hearne
Front Office Manager
____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ieper (Ypres), Belgium
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 20, 2013

great hotel, friendly staff, big room with wonderful view... Leisure centre fine...
Sitting outside on the terrace overlooking the river, reading a book and having a drink.... that's what I call a worthy end to a great holiday. My wife and I stayed here for 2 nights at the end of our 9-day tour along the west and south Irish coast. It was the best hotel we had (out of 4). What can we still find that negative ? Maybe the fact that there was only 1 elevator... But even that was only a minor irritation...

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatrickKortrijk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, Front Office Manager at Ferrycarrig Hotel, responded to this review, August 23, 2013
Dear Patrick,

Thank you for your lovely review & photographs that you have posted on Trip Advisor. It certainly sounds like the perfect ending to a great holiday. We are delighted that you posted an image of guests sitting outside on our outdoor decking area as you were obviously not affected by the seasonal insects that other guests have experienced.

We love hearing from our guests and your kind comments will certainly help to boost our morale during this very busy Summer Season.

We look forward to welcoming you back to Ferrycarrig Hotel. Thank you for taking the time to review our hotel.

Regards

Niamh Hearne
Front Office Manager
____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ferrycarrig Hotel

Property: Ferrycarrig Hotel
Address: Ferrycarrig Bridge, Ferrycarrig, Wexford, Ireland
Location: Ireland > Province of Leinster > County Wexford > Wexford > Ferrycarrig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Ferrycarrig
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ferrycarrig Hotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
4-star Hotel located 4 kilometers outside Wexford Town on N11. 102 stylish & spacious bedrooms & suites - all with views of the river Slaney. Award winning waterfront Dry Dock Bar. Reeds at Ferrycarrig waterfront restaurant - 2 AA Rosette Award Winner, 5-star Active Health & Fitness club with 20m pool, Olympic standard gym, Jacuzzi, sauna, steam room. Supervised children's play programs, Baby Clubbers (0 - 4 yrs) and Crazy Clubbers (4 yrs - 12 yrs). ... more   less 
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Also Known As:
Comfort Inn Wexford
Wexford Hotel Ferrycarrig
Ferrycarrig Hotel Wexford

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