Ok...firstly, we are a family of 2 adults + a 4yr old + a baby. Over the years we have travelled extensively and have stayed in many hotels in many places over various continents,so we feel our review is not only coming out of experience compared to other places that we have stayed in but general day to day expectations one would have from a hotel. Also, never have I felt so compelled to write a review about ANY hotel we have stayed in, maybe its because children are with us.
This hotel was booked for us by a family member as a gift, so we were unaware of it altogether. Our room when we arrived was what you would describe as seriously average. This is a 4star hotel but a 3 star really at best. The reception is modern and updated and misleads you into the décor of the rest of the hotel. Im sure some of the suites or deluxe rooms are lovely but we were in a standard room and it certainly lived up to its name!. I felt like I was transported back to the 1970's. The pictures on the walls were so faded with sun, the chocolate coloured carpet had gross stains in many places, beside my daughters bed was a very questionable stain on the wall , the shower cap box had cotton wool and nail file in it...and my particular favourite was the sock in the room belonging to the previous guest!!!!
Next morning I had to report my issues...it was all small things but it seemed to be an unending amount of them! The Manager Michael I spoke to in fairness didn't question me and said he would sort it out and try to move us. Only problem was...I reported this at 9 in the morning and it wasn't sorted till 1.30 that afternoon. I checked in after breakfast and was told by front desk attendant that it would be sorted but "its a lot of work for us, but we will do it"...to which I thought this was a bit of a patronising manner to say the least. I was very nice about this issue so was surprised at the saga it entailed .We went to pool after breakfast and thus checked with reception after, to which we got told to go for complimentary tea downstairs....I never felt so angry...I was feeling I needed to change after the pool and I was made wait till they found a room at 1.30 which was 4 1/2 hours later . I understand they need to wait for checkouts but that's what computers are for....you get information straight away!!! Somehow I find it hard to believe they cant check on their system what their room situation is in a short while. Anyhow our keys eventually arrived and we were told before hand that we wouldn't be getting an upgrade (EVEN THOUGH I HADNT ASKED FOR ONE!). ....Yet the room we got was exceedingly better...much brighter and better in general and thus made me think that they are charging the same for the 2 rooms when one is miles better than the other...crazy!
It is classed as a family hotel and they have a baby room............we were on level 4 , the baby room is on level 1. This is not much good at 4 o'clock in the morning when you need to heat baby food. No microwaves available in rooms. We had to heat babies food in hot water from kettle. Saga if you have bottles to wash and sterilise. Should take a leaf out of American hotels and have those facilities on each floor....especially if you are a family hotel.
Playground small but nice to have. The hotel has an amazing setting...so beautiful looking out over water, but seriously underused by hotel.. There is no walkway to walk along the water just a relatively small patch of grass...such a pity. I went for a walk on my own with pram and couldn't get down to water as there are few steps so couldn't get down on my own . Baby asleep so wasn't going to bounce her down, ending up walking around car park to get her asleep.
MAJOR ISSUE...THE WASPS!!!!!!!!! They are everywhere...in our room...im sorry but we opened our window... big mistake! The place is swarming with them...beautiful outdoor sitting area but cant sit there...wasps hassling you...not what you want with children.
A lot of the staff were generally nice and one manager was very good one evening I was feeding a bottle to my baby and he kept my food hot without me asking....other than one or two good points...on the whole....it just didn't cut the mustard as far as we were concerned! Pity for such a beautiful setting. Has potential but need to be on the ball bit more! I know this is not a 5star deluxe hotel but these are elements you would expect from any 4 star hotel.
- Official Description (provided by the hotel):
- 4-star Hotel located 4 kilometers outside Wexford Town on N11. 102 stylish & spacious bedrooms & suites - all with views of the river Slaney. Award winning waterfront Dry Dock Bar. Reeds at Ferrycarrig waterfront restaurant - 2 AA Rosette Award Winner, 5-star Active Health & Fitness club with 20m pool, Olympic standard gym, Jacuzzi, sauna, steam room. Supervised children's play programs, Baby Clubbers (0 - 4 yrs) and Crazy Clubbers (4 yrs - 12 yrs). ... more less
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- Also Known As:
- Comfort Inn Wexford
- Wexford Hotel Ferrycarrig
- Ferrycarrig Hotel Wexford