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“Great location but poor value for money”
Review of Ferrycarrig Hotel

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Ferrycarrig Hotel
Ranked #1 of 1 Hotels in Ferrycarrig
Certificate of Excellence
Reviewed December 30, 2012

I booked this hotel because of the great photographs in its gallery on the webpage and because a friend recommended it. It was absolutely nothing like the photos. Rooms where tiny and bathrooms were disgusting. Extremely over priced too. And I've noticed all the negative reviews on trip advisor are met with the same reply from the manager "please contact us and were very sorry to hear ....etc". But will overly exaggerate any tiny positive made! You need to listen to people's reviews and actually do something about them! Never will I take my family here again!

  • Stayed: December 2012
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1  Thank Sarahjc278677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, General Manager at Ferrycarrig Hotel, responded to this reviewResponded January 7, 2013

Dear Sarah,

Thank you for your comments.

I was disappointed to read your recent Trip Advisor review. The hotel is rated by an annual Failte Ireland Inspection which all bedrooms & bathrooms have passed with the specific criteria set out by Failte Ireland for a four star hotel.

We do offer a variety of room types from Standard to Executive Suites which are all displayed on our website. The image gallery are current images and up to date.

We truly value guest reviews and are currently undertaking a renovation project. We are constantly working to improve the hotel. We take all of our Trip Advisor reviews very seriously, and do everything in our power to correct, change and improve the guest experience with us.

Thank you for taking the time to review the hotel.

Regards,

Jeanette O’Keeffe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,531 - 1,537 of 1,956 reviews

Reviewed December 27, 2012

On a cold and wet December weekend, the Ferrycarrig hotel was ideal for that quiet and relaxing weekend break that we wanted before Christmas. From the bedroom with its view over the estuary, the great breakfast and food in the restaurant, a cosy bar with open fires and a decent leisure centre, it was difficult to find a reason to venture out into that rain. And you get the feel that both management and staff at the hotel want you to make the most of your stay - there is plenty of information provided on local attractions (of which there is many), a general friendliness from staff at breakfast and special attention for kids.
The hotel is very child friendly but not in a way that the hotel is so catered for kids that the hotel is unfriendly for adults. Instead the hotel provides facilities for kids and throughout the hotel politely reminds us adults to 'supervise' our kids which seems to have worked this weekend. The hotel also additional touches for those with young kids like a kids food storage and prep area and proper matresses in the cots, which isn't always the case in hotels.
We opted for a junior suite on this occasion but it seems that all rooms overlook the estuary and some have balconies, which would be good on a brighter weekend.
The hotel itself is about 3km outside Wexford Town and its a good base to explore the area including south into Waterford. We didn't get to try any restaurants in the area this time as we landed late on the first night and had a very good dinner in the hotel the second night.
The impression that I had on leaving the Ferrycarrig was better than I had expected from the website. Whilst I knew the hotel was well located on the edge of the Slaney river, I thought that the hotel from the outside looked like it was a typical 'outside town' that would not have much character. However, the hotel is very welcoming and personal and I will definitely be back soon.

  • Stayed: December 2012, traveled with family
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Thank WhaleBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, General Manager at Ferrycarrig Hotel, responded to this reviewResponded January 7, 2013

Dear WhaleBay,

Many thanks for taking the time to write your review.

I am truly delighted you enjoyed your stay with us and found the hotel very relaxing . We not only pride ourselves in making your stay a comfortable one but also offer you excellent food with friendly, efficient staff in a location with wonderful views of the Slaney Estuary.

I look forward to having the opportunity of welcoming you back in the near future.

Kind Regards,

Jeanette O'Keeffe,
General Manager
____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.

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Reviewed December 15, 2012

Just back from a two night stay at the Ferrycarrig, 2 adults and 2 children. Staff were very friendly. Room was lovely, warm and clean with a great view out onto the Slaney and huge Christmas tree. Leisure Centre was fabulous. Great Baby Prep room that has microwave, microwave steriliser, normal plug in steriliser, food/bottle heater, fridge and kettle, extremely handy facility that I've never encountered before. Public areas were nice and comfortable. Lovely breakfast with plenty of choice. Only fault was service in bar for food was extremely slow, waited half an hour at 2.30pm for soup and sandwiches. Otherwise we had a fabulous stay and would definitely recommend a stay here

  • Stayed: December 2012, traveled with family
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Thank Clare F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, General Manager at Ferrycarrig Hotel, responded to this reviewResponded January 2, 2013

Dear Clare F,

Thank you for taking the time to review your recent stay with us at Ferrycarrig. We are truly delighted that you and your family enjoyed the relaxing surroundings of the hotel and that you found the staff friendly. I am also glad to see that you found the Baby Prep room facilities an added bonus throughout your stay. I have noted your comment in relation to the food service being extremely slow to which will be address with the bar service team at our next team briefing and for this I sincerely apologise.

We look forward to having the opportunity of welcoming you back to Ferrycarrig in the near future.
Kind Regard,

Jeanette O’Keeffe
General Manager.


_____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2012

Just back from a weekend break in Ferrycarrig.Two adults and two children.Could not find fault with anything.We had a wonderful stay.Beautiful comfortable clean room.Lovely food.Friendly staff all round.Leisure centre great.We will definitely be back.

  • Stayed: November 2012, traveled with family
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Thank AnnetteP2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, General Manager at Ferrycarrig Hotel, responded to this reviewResponded December 9, 2012

Dear AnnetteP2012,

I welcome your kind feedback which is incredibly encouraging and greatly appreciated. I am truly delighted that you and your family had a lovely break. Your complimentary comments regarding our facilities and value provided to you by the team here at Ferrycarrig Hotel are delightful to read. I look forward to having the opportunity of welcoming you back to Ferrycarrig in the near future.

Kind Regards

Jeanette O’Keeffe,
General Manager.
___________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

Having spent the last two days at your Hotel, my Wife and I experienced one of the most enjoyable mini breaks we've had in a long time. We were there from Friday afternoon 'til Sunday noon. We found the staff very accommodating and pleasant to deal with. The Slaney suite was so so nice and so much room. And what a pleasant surprise to find a jacuzzie (is that how to spell it?) in the bathroom. The food was excellent and the staff serving it great. We certainly will return and not in the too distant future. I would highly recommend your hotel.

Room Tip: Ask for the Slaney suite
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  • Stayed: November 2012, traveled as a couple
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3  Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, General Manager at Ferrycarrig Hotel, responded to this reviewResponded November 26, 2012

Dear Tom L

Thank you for taking the time to share your comments in relation to your recent visit to Ferrycarrig. We are truly delighted you enjoyed your stay especally the Slaney Suite. Your high praise encourages us to keep up the good work and are particularly fortunate to have such a great team.
We look forward to having the opportunity of welcoming back to Ferrycarrig in the near future.
Kind regards,
Jeanette O’Keeffe
General Manager.
_____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2012

We have just returned from our third trip and our last to the Ferrycarrig Hotel, we were very disappointed with our weekend, the hotel has really disimproved over the last 2 years, it looks run down, needs some TLC in the public areas most of all. The smell of urine as you walk into the banqueting suite has to be smelt to be believed, like a public mens toilet Yuck. The bar food was just ok and cool. On the good side, the staff are really friendly and helpful in reception and the bar and restaurant and the music in the bar was really good and we enjoyed it a lot. But unfortunately we will not return.

  • Stayed: November 2012, traveled with family
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3  Thank laylaDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, General Manager at Ferrycarrig Hotel, responded to this reviewResponded November 27, 2012

Dear laylaDublin,

With regards to your recent stay at Ferrycarrig, we thank you for your observations in relation to our hotel. We constantly reinvest in our hotel on an annual basis, which has included a selection of our bedrooms this year and looking forward to updating and revamping our public areas this coming January.

On a positive note we are truly delighted that you found the staff in the Restuarant,Bar and Reception friendly and helpful. We hope to have the opportunity of welcoming you back to the Ferrycarrig in the near year.



Kind Regards,
Jeanette O’Keeffe,
General Manager
_____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

From the moment of arrival, until we left everything worked so smoothly yet so relaxed we hardly noticed it. The link with the Festival Opera was impeccable. We learnt much about three operas which we would not normally experience. This experience can be unreservedly recommended.

  • Stayed: October 2012, traveled as a couple
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1  Thank coxlesspair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhearne, General Manager at Ferrycarrig Hotel, responded to this reviewResponded November 16, 2012

Dear coxlesspair,

Thank you for taking the time to complete your most kind review regarding your recent stay at Ferrycarrig Hotel. I am delighted that you enjoyed your stay with us and in particular the Wexford Opera Festival. We not only pride ourselves in making your stay a comfortable one but also to offer you excellent service with friendly, efficient staff.

I look forward to having the opportunity of welcoming back to Ferrycarrig for the 62nd Opera Festival.

Kind Regard,

Jeanette O’Keeffe
General Manager
____________________________________________________________________________
Ferrycarrig Hotel values genuine feedback from our guests which help us stay focused on delivering customer care. It forms part of our on-going review of standards and quality service in the Ferrycarrig Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ferrycarrig Hotel

Address: Ferrycarrig Bridge, Ferrycarrig, Wexford, Ireland
Location: Ireland > Province of Leinster > County Wexford > Wexford > Ferrycarrig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Ferrycarrig
Price Range: $60 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ferrycarrig Hotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
4-star Hotel located 4 kilometers outside Wexford Town on N11. 102 stylish & spacious bedrooms & suites - all with views of the river Slaney. Award winning waterfront Dry Dock Bar. Reeds at Ferrycarrig waterfront restaurant - 2 AA Rosette Award Winner, 5-star Active Health & Fitness club with 20m pool, Olympic standard gym, Jacuzzi, sauna, steam room. Supervised children's play programs, Baby Clubbers (0 - 4 yrs) and Crazy Clubbers (4 yrs - 12 yrs). ... more   less 
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Also Known As:
Comfort Inn Wexford
Wexford Hotel Ferrycarrig
Ferrycarrig Hotel Wexford

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