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“A good one night's stay”

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Chena Hot Springs Resort
Ranked #1 of 1 Hotels in Pleasant Valley
Houston
Level 6 Contributor
182 reviews
180 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
“A good one night's stay”
Reviewed October 16, 2012

I stayed here with a group of 15 and had a room in the Moose Lodge--the newest and best of the accommodation buildings, in room 105. This building has two floors. A Coke machine is conveniently located inside the building as there are no other stores anywhere in the vicinity. The room was clean, had two double beds and Alaskan decor. There is a tv with 9 channels, clock, fan, desk, phone, basic bathroom amenities. It was 17-25 degrees during my stay and the room was not cold although the floor vents appeared to have no heat coming out of them.

Beds were comfortable but I was unhappy to find no frig in the room. Also there was no guest internet (hardwire and wifi) and this was disappointing. If you had an IPhone and Verizon, then you could connect. We had contracted for all meals. Lunch consisted of making your own sandwich and fries. It was OK. Dinner was really good. Breakfast was average with limited choices provided. Veggies are home grown.

There are numerous activities at this property, some free, others not. You can get free luggage tags with aurora images on them; that is appropriate as this can be a good venue for viewing the aurora when the weather and the atmosphere both cooperate. Walking through the Ice Museum was very impressive. The geothermal springs can be seen from many parts of the property.

I plan to stay here again in the spring.

Room Tip: Upper floor, end room.
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  • Stayed October 2012, traveled with friends
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Helpful?
1 Thank PDM77059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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757 reviews from our community

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Traveler tips help you choose the right room.   Room tips (142)
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English first
San Jose, California
Level 5 Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 14, 2012

The only thing that would have made it better would have been seeing the Aurora Borealis while we were there. The variety in the water temperature made it enjoyable for everyone, even those who go into hot springs or hot tubs and complain about them being hot. The ice museum was an awesome experience and the geothermal tour was very interesting. Great place to visit!

  • Stayed August 2012, traveled with friends
    • Value
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    • Service
Helpful?
Thank M8ternal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 11, 2012 via mobile

My husband and I came to Alaska for our one year wedding anniversary and Chena Hot Springs was recommended to us. I did my research on tripadvisor and saw the reviews were mixed. I needed to decide for myself.

The drive to Chena was very scenic. I enjoyed the drive although it was 8 hours from Anchorage. We got to Chena. I would not call this a resort. I suppose it's a resort for being in the middle of nowhere. I expected rugged we are in the middle of nowhere literally. So we get there and check in. The building where you check in was very cute and inside there is a restaurant. The restaurant was very nice inside and the food was good. A bit pricey but good.

Ok now we check in to our room 103-6 is where we stayed. My husband said it was worse then a super 8 motel. So we walk and and keep in mind this part of Alaska is frigid. We walk in and our room is freezing. The thermometer says 61 degrees. The maintenance man comes and "fixes" the heat. It went from 61 to 63 degrees. We stayed two nights. The morning we were leaving there was no hot water. The girl we checked out with said others have complained about no hot water.

The grounds are beautiful. We could hear the wolves howling at the auorora which was pretty cool. The hot springs was great! The green house and knowing they grow their own veggies was really great. It was a nice place with a lot of potential.

In no way was I looking for a 5 star resort I was fully aware we were in the middle of no where Alaska. It was a nice place I just would not pay full price to go there. There was a special going on for half price rooms that is the only reason we checked this place out. It is not worth the money to stay here for full price. The rooms are beyond crappy there is no fridge/microwave and 2 channels on the tv. Why even have the tv? The beds were extra crappy with an old mattress with a memory foam pad underneath.

The staff was very friendly so that was a plus. The ice museum was really really cool def check that out. I didn't think the $15 martini was worth buying so I did not.

This place gets a lot of business. There is no reason they can't upgrade this place to give it a feel more like a resort rather then camp bc that is what it felt like- a camp for adults.

  • Stayed October 2012
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Moopboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAIRSVILLE
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 7, 2012

Have to say for what you pay the rooms are only average, but the hot springs are wonderful. We did have a magnificient breakfast in the lodge restaurant. All the ingredients in my wife's vegetable omelette were grown on the resort property (can't get any fresher than that). We didn't eat dinner the night before because the bar is also part of the dining room and there was a loud, profane rowdy group of men at the bar so we chose not to stay and listen to their profanities. The waiter was very nice and apologetic.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Danjo471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mims florida
Level 6 Contributor
815 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 598 helpful votes
Reviewed October 2, 2012

It had been suggested to us that we stay at this Resort, an hour east of Fairbanks but the reviews indicated all was not well with the accomodation,however we did want to experience the natural hot springs, which one can for $8 each (plus 25c for a locker!) and they are excellent, and you can also use the 3 hot tubs and indoor heated pool. We liked the real flowers on the walkway from pool to outdoor hot springs lake. Hot, properly hot, over 105F.
Earlier we enjoyed the Ice Museum for $15 (don't pay another $15 for the martini) which has some fine sculptures in ice, 4 bedrooms!, an altar, a bar, but actually is still worth seeing. Cold!
We wondered about the restaurant as the cafe was pretty basic run by Japanese interns but we had Jonny serve us in the full service restaurant and the meal was excellent-halibut and chips, wine available, creme brulee for desert and not too expensive considering this place is the middle of nowhere.
The normal night rate is about $250 and even a half price offer they hav eon now did not tempt us to stay, the hotel part looks run down. But a trip, yes.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank gwgMimsFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taipei, Taiwan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2012

The family cabin is lack of maintenance. The mattress sinks in the middle, low water flow from the showerhead, the blinds is incomplete, and the broken window is fixed by tapes. Also, the water in the washroom for the pool is cold. Not recommend to stay overnight there.

  • Stayed September 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Service
Helpful?
2 Thank CharleneHsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Pleasant Valley hotels

British Columbia
Level 6 Contributor
279 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed September 18, 2012

12 months ago I was here and loved the hot lake. I could see it was a bit run down but I also thought they were makng progress. One year later the entry to the pool and women's washroom is greatly improved with the green houses operating at full tilt. It's still a wonderful soak and I'd go back just for that.
This year we decided to stay overnight. Worst check in we had in Alaska. If they could have found someone who cared less for our needs, it would have been a fantasy trip. (oh, well, she provided lots of comic acting opportunities while we awaited dinner.) We paid a lot to stay in a really bad room. Bldg.46 I think. Our friends stayed in the newer lodge (Moose?) which looked better but smelled dreadful. We felt we didn't really have a choice if we wanted to see the Aurora - which we did. (not spectacular but glad we did it) Dinner was incredibly slow. After an hour and watching others who had arrived later order, eat, pay and leave, we finally got the manager involved and all our food arrived at once - including some items we hadn't ordered - so not sure who else didn't get dinner. The salads were tasty. Cooked items might have been kept a little too long. We were a bit surprised not to be offered a dessert or something as this was clearly their screw-up. I didn't bother with breakfast (didn't need anymore torture) but when I joined those who did, they told me to avoid the coffee. It was served cold and weak. So, bottom line - they are the only show in town so you just have to suck it up regards quality of room and food service. I think they'll eventually get there but competition would be a terrific motivator for this place.

Room Tip: In the Moose Lodge you'll have a phone so they'll call you when the lights appear. In our o...
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  • Stayed September 2012, traveled with friends
    • Value
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    • Service
Helpful?
Thank Speederchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chena Hot Springs Resort

Property: Chena Hot Springs Resort
Address: 56.5 mile Chena Hot Springs Rd., Pleasant Valley, AK 99711
Location: United States > Alaska > Pleasant Valley
Amenities:
Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pleasant Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Chena Hot Springs Resort 2.5*
Number of rooms: 80
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Also Known As:
Chena Hot Springs Hotel Pleasant Valley
Chena Hot Springs Resort Alaska/Pleasant Valley

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