We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad accommodation experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Chena Hot Springs Resort
Ranked #1 of 1 Hotels in Pleasant Valley
Reviewed September 25, 2012

The family cabin is lack of maintenance. The mattress sinks in the middle, low water flow from the showerhead, the blinds is incomplete, and the broken window is fixed by tapes. Also, the water in the washroom for the pool is cold. Not recommend to stay overnight there.

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank CharleneHsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (779)
There are newer reviews for Chena Hot Springs Resort
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

495 - 501 of 779 reviews

Reviewed September 18, 2012

12 months ago I was here and loved the hot lake. I could see it was a bit run down but I also thought they were makng progress. One year later the entry to the pool and women's washroom is greatly improved with the green houses operating at full tilt. It's still a wonderful soak and I'd go back just for that.
This year we decided to stay overnight. Worst check in we had in Alaska. If they could have found someone who cared less for our needs, it would have been a fantasy trip. (oh, well, she provided lots of comic acting opportunities while we awaited dinner.) We paid a lot to stay in a really bad room. Bldg.46 I think. Our friends stayed in the newer lodge (Moose?) which looked better but smelled dreadful. We felt we didn't really have a choice if we wanted to see the Aurora - which we did. (not spectacular but glad we did it) Dinner was incredibly slow. After an hour and watching others who had arrived later order, eat, pay and leave, we finally got the manager involved and all our food arrived at once - including some items we hadn't ordered - so not sure who else didn't get dinner. The salads were tasty. Cooked items might have been kept a little too long. We were a bit surprised not to be offered a dessert or something as this was clearly their screw-up. I didn't bother with breakfast (didn't need anymore torture) but when I joined those who did, they told me to avoid the coffee. It was served cold and weak. So, bottom line - they are the only show in town so you just have to suck it up regards quality of room and food service. I think they'll eventually get there but competition would be a terrific motivator for this place.

Room Tip: In the Moose Lodge you'll have a phone so they'll call you when the lights appear. In our o...
  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Speederchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2012

Ok, its not the prettiest resort in the world. The hotel accomodation is expensive and basic and the place looks pretty run down but balancing this out is the great ethos behind the place, the great staff especially Rachel the barmaid and the just out and out loopiness of it. Once you get over how grubby things are you start to relax and get into things. There aren't enough wait staff and the wait to eat is annoying but the food is wonderful when you get it. Sit up at the bar and you can cut the queue. There are nice walks around the property and when you get to see the northern lights they really are impressive. The only slight let down was the springs which were grubby and pretty uncomfortable to sit in. But if you go at night after a few cocktails they become quite magical. Mostly as you can't see how dirty they are. Go once just for the experience.

Room Tip: Moose lodge seems the way to go
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mappyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012

Love to come here spring time. The weather not too cold and not too hot. Early June beautiful weather. Great place to leave your worries behind. The Rock Lake is the best part. It has no chlorine and is natural spring waters. It feels great before a massage. Great getaway for a couple or to reunite with friends and family. Will definately return for another trip.

  • Stayed: June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank polarbearalaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2012

This really was not expecting from a place that is expensive and calls themselves a resort. When we drove up and walked into the hotel it was an unpleasant surprise. The rooms were dated, and not that clean, housekeeping had missed a few points in going through the room. Overall, the facilities looked run-down and not what I was expecting from a resort. Frankly, we considered leaving.

Then we went on the ice house tour. It was really beautiful workmanship, and a fun experience. But what really turned around our thinking was the free geothermal tour. The way the resort works really is quite remarkable. The owners have taken sustainability to an admirable level. In addition to the geothermal plant, the greenhouses are impressive. The tour guide mentioned that they have 6 full time gardeners on staff, and it shows: the grounds are beautiful.

The hot springs are very nice. There is an indoor pool area with a small pool and two hot tubs, and outdoors the rock lake and a large hot tub.

So after the tours and a soak in the pools, we were happy to overlook the room and enjoy the unique experience of staying there.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FloridaRBurton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

The resort is an organic sort of place. They definitely do not follow any resort manual or strategy and it shows. The Ice House is interesting, the springs are nice, the food is not terrible and the rooms are dirty. Literally mold was growing in the corner of the shower. The rooms had a damp smell and feel and everything just seemed dated.
The springs were nice for a bit but I would recommend staying somewhere else and coming in for a visit. If this place did not have excellent views for the Northern Lights it would be out of business.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nick141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

I am SO glad this place has held out to be rustic and off the grid. So sad that so many American travelers expect constant 4 star accommodations at the expense of the environment/local/native ways of life. We are a mess and places like this remind us how lovely and pristine a natural environment can be. I thought this place only so-so until I took the geotour and gained an appreciation for this sustainable area. From goats to composting to incredibly amazing growing technology and the geothermal plant, you learn how truly amazing this place is. How incredibly relaxing to soak in the mineral hot springs. Not glitzy but love how natural they've kept it.
Only complaint was feeling nickled and dimed for extras such as towels. The ice museum is really cool. Was amazed at some of the obnoxious tourists who broke statues, ignored the flash camera warnings and talked over the nice narrator. YOu just can't get away from stupidity even here at the end of the Earth. ANd these are the clods who likely write bad reviews because it's supposed to be "all about me!"

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
4  Thank NewHampshirePeppie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Pleasant Valley
26.6 mi away
Arctic Lights Bed & Breakfast
Arctic Lights Bed & Breakfast
#1 of 1 in Pleasant Valley
6 reviews
71.0 mi away
No photo provided
Trophy Lodge
#6 of 7 in Delta Junction
2 reviews
207.7 mi away
Alaska Copper River B&B
Alaska Copper River B&B
#1 of 5 in Glennallen
62 reviews
Show Prices
Show Prices
Show Prices

Been to Chena Hot Springs Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chena Hot Springs Resort

Address: 56.5 mile Chena Hot Springs Rd., Pleasant Valley, AK 99711
Location: United States > Alaska > Pleasant Valley
Amenities:
Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pleasant Valley
Price Range: $150 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Chena Hot Springs Resort 2.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire and Cheap Tickets so you can book your Chena Hot Springs Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chena Hot Springs Hotel Pleasant Valley
Chena Hot Springs Resort Alaska/Pleasant Valley

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing