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“Bad hotel, definitely not 4 stars”

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Hotel Molino del Arco
Ranked #15 of 40 Hotels in Ronda
Certificate of Excellence
Reviewed May 7, 2011

Mostly echoing the comments of other reviews. Some of our observations:

A) No staff. We have only seen two throughout our whole stay.
B) We had to wait 20 minutes to check in and had zero acknowledgement that we had arrived with small children following a very long journey (see C)
C) Impossible to find if you come here via "the wrong road" - which is the one indicated on GPS and Google Maps (thanks to hotel staff for no empathy whatsoever)
D) 20 minutes to get hot water for a baby bottle
E) Very poor food, inedible vegetables
F) Dining room not cleaned properly. Old food on the floor.

However it is a pretty location. It's just that the hotel is not good.

Overall, quite miserable - not the end of the world - but do not stay here.

  • Stayed: May 2011, traveled with family
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8  Thank leoblumarten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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116 - 122 of 432 reviews

Reviewed April 3, 2011

I loved the place. Big room with very stylish furniture and patio. Very clean. Good (as for spanish standards) breakfast. Great location with great views. Very friendly staff. Not easy to find.

  • Stayed: April 2011, traveled as a couple
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1  Thank tmszkapusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2010

I stayed here recently and definitely wont go back. The food was poor and there were not enough staff, certainly no management to take comments and complaints. Pool area was unkempt with a smell of drains. The rooms and public areas were pleasant enough but not enough to make it worthy of 4 stars. It does not even serve lunch, has no proper bar and and is vastly overpriced for what it offers.

If it is too late for you to cancel your booking with this hotel and you want some good basic Spanish food at decent prices with excellent service, there is a good place about 5 minutes drive away on the road to Arriate . It turned out to be a godsend for us as it meant we didn’t have to drive 20 minutes into Ronda for a meal. I can’t remember its name, Don something, I think, but you can’t miss it. Take a left at the only stop sign before the main road into Ronda and after a few minutes you will see it on the left hand side on a slight incline. Plenty of parking space available too.

  • Stayed: September 2010, traveled with family
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4  Thank Ewan500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2010

Romantic property located in peaceful surroundings. The epitome of a “resort” with a nice garden-/park area and with lot of paths and shady trees over the rippling water streams. Large well kept poolarea. Allow you not to be intimidated by the gravel access roads – the ultimate goal is worth it! Splendid rooms and a restaurant of high class and off course an enthusiastic staff that does their best to make you happy even after you have left the hotel!

  • Stayed: October 2010, traveled as a couple
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1  Thank TjalfeFrederiksberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2010

We only stayed in this hotel for a couple of nights. We got upgraded to a junior suite at no charge so that was nice. Good size bedroom with bathroom and a balcony.
There seem to be some conflicting information with regards to its location depending on which website you look at - however if you do find yourself on the right road the hotel is well sign posted but be ready to drive old tracks with massive holes.
We only had a quick look at their honesty bar and breakfast and decided it was not for us as it was very expensive. We ate in their restaurant one night as we could not face the drive to Ronda again and found it OK. Any extras to the menu are very expensive.
It really feels like this place could do much better.

  • Stayed: October 2010, traveled with family
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2  Thank Tunnel-tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2010

The person in charge of this hotel either needs his butt kicked or to get up from it. It's slovenly,unkempt and lacking in any profesionalism No one seems to be in charge or cares about the welfare of the paying guests. Go somewhere else.

  • Stayed: August 2010, traveled as a couple
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5  Thank Juanwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2010

After having stayed recently for 2 nights at this so-called 4* place, we can only agree for 100% with the last 3 (unfortunately bad) reviews ....
This hotel has indeed a huge potential because of it's layout, amazing setting in the landscape, etc..., but ...... there seems to be no personnel, no management, no soul, no nothing ...
Already upon arrival in the afternoon (and indeed, it was not simple to find this place - and the roads were kind of dirtroads with dangerous and deep side-strips), there was a discussion about the roomrate which was confirmed during our reservationcall earlier in the morning, and which was "forgotten" when we checked in !
The room was ok, with quite old furniture (not antique !), nice bathroom, good towels & linen, etc. There was a phone in the room, but no list with useful numbers, so we couldn't even call the reception ...
We wanted to go for a swim at their pool, but .... Walking through their nice (!) garden, we could see that (almost) no gardening work had been done this year; so it all gave a sad impression, with plants laying down, tomatoes rottening, (do they serve vegetables from their garden ??) etc...
The poolarea was absolutely depressing and not inviting at all : the loungers laying everywhere, wet & dirty cushions, full ashtrays, dirty pool, grass needed mowing, ...
Than the question of the messy honesty-bar : why installing a honesty-bar in a 4* hotel ?? If yes, then pls apply "honest" prices and don't charge 4€ for a glass of just regular wine that you have to pour yourself, or 2,5 € for a cup of "espresso" with tasteless powder milk (!)... ; you have to organise everything by yourself, find the cups, the glasses, the ice (big rocks which don't fit in a glass ..), my god how come they don't realise this is no service at all towards their clients who pay much more than enough money to stay here ????
We've been so honest to write down on their list all the drinks we had, and of course paid for them since they appeared on our bill. But it gave us a very bad feeling...
You'll sit in their nice lounge with your "honesty" drinks, and you'll find no books, only old magazines, a working pc (yes !), in absolute silence which makes you feel very uncomfortable, no staff, no soft music, no nothing. This lounge certainly has more possibilities, pls do something about it !!
In the evening we decided to try their restaurant since we didn't want to drive on that road again after dark. Again this was a mistake. Yes, the restaurant itself is a very nice place with amazing view, but ....
Since the food on the menu seemed very expensive we decided to choose their menu at 19€, which looked quite tempting. Only the carrot-soup was good, the rest was awful... so-called lamb-cutlets (just 4 small pcs) with a kind of overfried mini-mini frenchfries and I don't remember any vegetables; their cheapest wine was a very young rioja at 15€/bottle (!!) - don't forget that all these prices are excl. 8 % VAT. We thought that in Europe all the restaurant prices have to be published VAT included ??
We left their restaurant with a hungry feeling and were dying for some decent food.
In the morning we had breakfast. This was not bad, just very average, but certainly not a 4* breakfast ! There was again only 1 girl taking care of the service.
In fact we were wondering where the management was hiding all the time ? The only people we saw was Christina from the reception (poor girl, at least she tries to do a good job, but is limited because of management directives, so we can't blame her) and there was another girl for the breakfast & evening service at the restaurant.
For the rest we haven't seen anyone in this hotel with 21 rooms !
Even by 15h00 in the afternoon our room was still not done. We had to ask for it !!
We saw a family coming for prospection to organise their wedding-party at the Molino del Arco. We could only look at them with compassion ... I would never organise anything there !
So we just hope that the management reads these reviews and handles them in the right way : i.e. we want to be constructive, so pls do something and don't let this nice place die ....

  • Stayed: October 2010, traveled as a couple
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7  Thank Laureyssens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Molino del Arco

Address: Lugar Partido Rural los Frontones 374, 29400 Ronda, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Ronda
Amenities:
Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Ronda
#9 Romantic Hotel in Ronda
Price Range: $74 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Molino del Arco 4*
Number of rooms: 16
Reservation Options:
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Also Known As:
Molino Del Arco Ronda
Molino Del Arco Hotel

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