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“Amazing Views”

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Hotel Catalonia Reina Victoria Wellness & Spa
Ranked #7 of 40 Hotels in Ronda
Certificate of Excellence
Calgary, Canada
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Amazing Views”
Reviewed August 23, 2013

On a trip through Spain, this was my husband's favourite hotel. We booked a room with a balcony and the views are absolutely incredible. This is one place where it is well worth it to pay extra for a room with that feature. Very nicely decorated (I'm a designer, so I am picky about that) and our meal at the hotel was also quite enjoyable. Unfortunately, we didn't have time to use the spa, but we did poke our heads in and it is every bit as nice as the website would lead one to believe. I guess if you didn't have a room with a balcony, you could enjoy the view from there or from the bar where we enjoyed a nice glass of wine and generous manchego tapas. I should also note that I accidentally left my passport at the front desk during check-in and staff were very good about finding me and returning it. We had no issues with service as some other reviewers seem to have had, but I will agree that if you like a very private bath, this may not be the place for you. Not to say there isn't privacy, but it is perhaps more open than usual. Found this at other Spanish hotels as well. Absolutely would recommend this place. A very nice hotel for a reasonable price.

Room Tip: This is a hotel worth spending a little more for a room with a view. It is absolutely breathtaking t...
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  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank cathygale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,263 reviews from our community

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Traveler tips help you choose the right room.   Room tips (168)
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English first
Level 5 Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 19, 2013 via mobile

We arrived an hour after check in time to be told our room wasn't ready. We sat in the beautiful gardens for an hour and returned to reception to be told the room still wasn't ready. Annoyed as we'd driven a long way we were offered a free drink. Not long after the room was ready. The room was tiny with limited privacy for showering and using the toilet. The only thing dividing you from the bed were glass panels. The sink was situated in the room itself. The rooms were clean but very small. We had a great terrace which we wanted to use at night but this wasn't possible as they couldn't turn on the outside lights. (Very odd not to have your own light switch) Maybe they prefer you to sit downstairs in the bar/terrace where its well lit?!
Breakfast was OK. The bar menu - mediocre. The staff behave like eveything is a chore. Miserable & this creates a bad atmosphere in the hotel. (Alexandro is particularly miserable) Having stayed at other hotels on our travels across the region, this is probably bottom of the list. We won't return. We actually changed our plans to come here instead of Enftrente Arte where we stayed last year. When we come back to Ronda. That's where we will be going.

  • Stayed August 2013
    • Value
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Helpful?
1 Thank Lenamac77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 18, 2013

We recieved such a warm welcome to this unique hotel. We were staying for two nights. Our room was modern and of a good size with a balcony/terrace and a stunning view over the valley. The hotel grounds are gorgeous and the views are stunning. Above all, it is so peaceful - the perfect place to relax. The pool is clean and well situated; the surround is of a good size and provides access to full sun and shaded areas.
The hotel is a five minute walk downhil from the bullring and the bridge over the gorge.
I should mention that my brother had arranged a dinner for 19 at the hotel on our second night. We were provided with the large lower terrace for our sole use, dedicated friendly staff, welcome drinks and delicious canapes, an excellent four course meal with different wines for each course. The staff could not have been more friendly or have done any more for us. (And the final bill was incredibly small - had we paid twice the amount we would have considered it excellent value for money.) Our short stay here was an unforgettable experience and I truly hope to return - for considerably longer next time.

Room Tip: Pay the small supplement to get a terrace and a view. Well worth it.
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  • Stayed August 2013, traveled with family
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Helpful?
2 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 6 Contributor
105 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed August 7, 2013 via mobile

Lovely hotel . Deserves 4 star . We were only there for 2 nights and cancelled other hotels to stay 6. Clean everything u need . Good restaurant for a hotel . Fab location . Would certainly go back . Great views

  • Stayed July 2013
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Helpful?
2 Thank 180Jonnym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killarney, Ireland
Level 5 Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 6, 2013

We spent 2nights at this hotel in July and loved it. It is just a short walk from the centre. The staff were so friendly and helpful. The breakfast was great with a vast choice of fresh fruit, cold buffet or hot food. The view from the hotel is fantastic.Ronda is a lovely change and is a very friendly city.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank philomena186612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Linea Spain
Level 4 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 5, 2013

Well, 1st disappointment this year's travel.

We came back to this Hotel after enjoying our stay in the old colonial style of the place before the re. ferb. and having good service. A lot has changed so I'll list the pros. & cons. To keep it short and informative. We took a room with a terrace and view down into Valley.

pros.
Position, views, amenities; pool & surrounds are lovely, garden is relaxing. Spa & gym, although small are fine. Room was fine; although, read cons. below bed was great and comfortable. Terrace and view just excellent. As a point of note, there was no actual bathroom/showroom and the loo had a part-frosted glass door so for some I could see this as being disconcerting (see pics for all comments). Parking on-site but expensive when you can get it for €9 in town.

Cons.
Staff - not all staff (other than such as Pablo, Raúl, the young man in the cafeteria and the Spa lady, very nice) had learned how to smile! See my comments below regarding the specifics re,. staff.
Booking in - we had booked direct to get the privileges of a free drink, water and early/late booking in/out. We had it all lined up on-line to book and rang to confirm room and the lady offered to take the booking over the phone. She confirmed we would still have all the benefits of booking direct. When we arrived, nothing re. Our booking arranged; took an age and 3 people to book us in and when l mentioned the free-bees, was told bluntly we'd have to wait for those. upshot of this is we only got these late on the 2nd day after us reminding reception twice and having to get our room key cards re-done as we had only been booked in for 1 night after all that, not the 3 we had booked originally.
Staff - The staff; other than the exceptions referred to above, are definitely sub-standard. The big guy serving in the Cafeteria was unwelcoming and frankly rude. After passing us 4 times and about 10 to 15 mins. of us being there he finally acknowledged us with a surly half nod of the head (no smile, no apology for not serving us earlier, just a curt nod of the head. Again, after a further wait he finally came over to our table, again, no smile, no apology for it taking him 20 mins to even speak to us, and, on top of that, when I asked him what ice cream flavours he had said; "I don't know!" "They come from the kitchen". He walked away muttering and at this stage, I'd lost patience. So got up and walked away. Since we couldn't get into our room (the key saga) we had to go to reception and whilst there, I reported the situation to reception where I was informed it was a known problem. Oh, by the way, the day before, there wasn't anyone at the Cafeteria for 15 mins at all! So, moral of the story is, the Hotel missed out on us spending money in the place on 2 occasions.

Since management frequently read reviews on here, can l just say a smile and courtesy to people who are essentially paying staff wages goes a long way! Management can't be there 24/7 so training staff in the basics is essential and being a staff trainer of some national and international Businesses, I can see that this is lacking here in this Hotel, or, some of your staff are totally disregarding your Hotel Policies on dealing with patrons.

Room - For us, actually very nice, although, when it's a double room with double bed for 2 people, why oh why a single chair and, unbelievable, only 1 x bedside table in a 4 **** Hotel. I just don't get it!

There is more that l could say here about finish of the re. ferb. work but the management and staff are not responsible for that but see the example pic. Door to terrace not locking, terrace light not working, toilet seat not fixed properly, etc. , just little niggles but it conveys lack off love and attention to making one's stay a memorable one for the right reasons.

Food - we didn't eat at the hotel so we've scored that as average.

Summary - we were really disappointed with the overall experience and in the light of our recent experiences and reviews of other establishments in Andalucia, sad to meet the negatives we encountered here. We live in Spain because we love ït here, and the Spanish people are great. Our experience at this Hotel on this occasion didn't reflect how lovely they are. So, the moral for the staff here is, smiles and be courteous; it doesn't cost you anything. When you take a booking direct, try and get it right and when you have incentives for booking direct, don't make us beg for them! Even though this Hotel has a perfect location, l don't think we'll be returning again. What a shame.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pbos50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 1, 2013

The Hotel Catalonia Reina Victoria Wellness & Spa is located just a 10 minute walk from the town (including the bull ring and bridge) and the train station is also just 10 minutes away too.

The hotel is finished to a very high standard and the staff are very professional and eager to assist you.

Rooms are very large, light and airy - although some people may be put off by the glass door/walled en suite facilities in the rooms, they are opaque though so you still have privacy.

When it comes to sleep, the beds are extremely comfortable and the blackout curtains provide complete darkness in the room, even when the sun rises.

The outside pool and sunbathing area is well maintained and very tranquil. The spa is a little on the small side, but well equipped - the staff will reserve the spa for you personal use upon request, so you need not let the small size of the spa put you off using the facilities if you think it may get busy.

There is a large terrace and outside bar area which feature waiter call buttons on all tables, so you can be assured of prompt and convenient service - although some of the waiters seems a little grumpy, the quality of service was still very high.

The hotel staff will gladly hold your luggage for you in a secure room after checkout, so if you wish to stay and enjoy the hotel facilities after check out, you don't need to carry your luggage around with you.

We will definitely be staying here again soon.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Catalonia Reina Victoria Wellness & Spa

Property: Hotel Catalonia Reina Victoria Wellness & Spa
Address: Calle Jerez 25 | Ronda, 29400 Ronda, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Ronda
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 40 Hotels in Ronda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Catalonia Reina Victoria Wellness & Spa 4*
Number of rooms: 95
Official Description (provided by the hotel):
The hotel, totally renovated in 2012, is settled in a unique environment, between a lovely pine forest in the middle of the town, very close to Ronda's landmarks and the famous Tajo de Ronda. Around the hotel, which has 95 fully equipped rooms, there's an amazing 3,000sqm garden in which our guests can enjoy our swimming pool and our terrace. Hotel Ciudad H-MA-00042 ... more   less 
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