Very good staff throughout especially the duty manager & the restaurant staff. Friendly, accommodating,polite, pleasant & accommodating. The same cannot be said for the hotel. It is tired & in desperate need of refurbishment. Lots of signs warning of hot water or low pressure and even no beer! Get it sorted,don't just put signs up to fend off complaints - this is a management issue not anything to do with the staff.
The beds are lumpy (we booked 5 rooms), lighting in the rooms is impossible to read by. How are u use the wardrobes when there are bedside tables next to them?! Net curtains torn & hanging off. That's just laziness but is typical of the hotel. They may not be Able to afford a major refurb but they can do the basics.
Bathrooms are terribly dated with non matching tiles & shower rails about to fall off.
It was clean throughout though & the food is good value but don't expect top drawer nosh.
If it had not been for the staffing I would have REALLY panned this hotel. I can't see us going there again I am afraid.
- Official Description (provided by the hotel):
- Weston's highest rated hotel, the Commodore, is set in sand bay, only a stones throw from the beach. Ideally situated on the beautiful coastline overlooking the estuary towards the Welsh coast with local woodland walks nearby.All bedrooms are furnished to a high standard with the majority offering sea views. All rooms have private facilities, hospitality tray, radio, colour TVs, direct dial telephone and complimentary WiFi. The Commodore Lounge Bar and Carvery Restaurant offer a variety of home cooked dishes and daily specials including 2 for 1 main meals and combines a friendly and efficient service with a warm hospitable welcome. ... more less
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- Also Known As:
- Commodore Hotel Weston Super Mare