We were recently guests at the Oyster Inn, staying three nights. The Inn is very conveniently located and the room we stayed in was tastefully decorated, comfortable and well-provisioned with all the essentials. The owners are very obliging and charming folk and the staff very well-intentioned, although sometimes a little lacking in follow-through/attention to detail. There were a few things that irked. First, the lack of staff follow-through on some requests; we were promised that certain things would be done and then they weren't requiring prompting from us, minor things, but nevertheless a bit annoying. Second, the website does not disclose that the rooms are on the south side of the building, having no views over Oneroa. We felt a little disappointed that our expectations in this regard were not met and this could have been avoided has this been clearer. Third, the restaurant kitchen is right next to the room we stayed in. This was not a problem until around 10.30pm when it seemed the practice was for the door off the kitchen dish washing area, which door opens onto a verandah right next to the windows of our room's bathroom, to be flung open thereby ensuring we heard every clang and bang as dishes were done, rubbish taken out and conversations held on the verandah. The noise only lasted an hour or so but it did prevent sleep and given the premium price being paid ($NZ450 per might), it did seem a little much. Fourth, despite the terms and conditions document we were issued with at the time of booking saying the balance was to be paid on departure, the Inn debited our credit card with the full amount seven days before we arrived. Paying in full for accommodation we were yet to enjoy was a little troubling given the terms of the 'contract' we agreed to on booking. If the Inn wants payment in advance, it should simply say so and consumers can make the choice. We were not given that courtesy but told something else. Finally, the price is, to be very frank, not good value for money. It is over-priced by around 30-40% in our view and while we enjoyed our stay, despite the above niggles, we won't be returning and this is really about price. It is also the main reason for the 'average' rating given overall.
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