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“Clean hotel with friendly front desk service”

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Holiday Inn Express Hotel & Suites Woodstock
Ranked #4 of 6 Hotels in Woodstock
Certificate of Excellence
Ottawa
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
“Clean hotel with friendly front desk service”
5 of 5 bubbles Reviewed July 13, 2011

For all the Holiday Inn I've been to, this hotel got my vote for the best Holiday Inn. Our room (#504) was clean (we can smell the scent of new furniture and the carpet was new and clean). I always like newly renovated hotel!

Check-in and check-out was efficient. The front desk staff was polite and efficient. The lobby has the contemporary interior design.

The hotel is located near 401. Very convenient, but not noisy! Big chain stores like Walmart and Canadian Tire are across the street. Big chain restaurant like Kelsey's and Montana's are also across the street. But we went to Six Thirty Nine casual fine dining (639 Peel St., Woodstock) for dinner. If you want to enjoy a good meal, I recommend that you go try out the food at 639. We had a wonderful meal at 639.

The only 2 things I would like to suggest for improvement are:

1) The shower head needs to be upgraded (my husband said that Holiday Inn must be cheated by the supplier. LOL)

2) The pillow size is way too small. The management is recommended to consider changing the pillow size to jumbo size.

This hotel is highly recommended if you are in the area (Woodstock, or Stratford), especially if you want a good sleep for your travel.

Lastly, I would like to thank Imran Meghani, General Manager, for giviing our group a very good promotion rate. We all got our rooms on the 5th floor together. Thank You.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank BH1577409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Woodstock, General Manager at Holiday Inn Express Hotel & Suites Woodstock, responded to this review, August 2, 2011
It was an honour to have you and your group stay with us! We are fortunate to be located in a very convenient area for our guests, and also to have some great staff that will help you get to wherever you are headed.
The Kohler shower heads and Soft/Firm pillows are both brand standard across all Holiday Inn hotels, but I will definitely speak to our corporate office to see if there are any plans on upgrading them-- we definitely don't want to be cheated LOL.
Thank you for your kind words, and it was my pleasure to serve you and your group during your stay. Please let me know when you'll be in the area again!
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169 reviews from our community

Traveler rating
    85
    54
    19
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    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Any
English first
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 12, 2011

Really friendly and helpful staff, beautiful hotel, clean and inviting

Look forward to staying there again

Thanks

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Q_Warrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Woodstock, General Manager at Holiday Inn Express Hotel & Suites Woodstock, responded to this review, August 2, 2011
Thank you very much for your compliments. We look forward to your next stay with us!
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scotland
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 12, 2011

The staff were efficient, helpful and friendly.
Room was just lovely, really comfortable beds and pillows.
Pool area was nice - bit noisy when kids were there due to the high ceiling.
Breakfast was the nicest we had on our roadtrip. Area was clean and well stocked.
Wouldnt hesitate to recommend this hotel to anyone.
Area wasnt too bad either - not far off the highway/motorway and had supermarket, shops, gas stations, shops and restaurants all around.
A+ guys - it was a pleasure to pay to stay with you.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dairbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Woodstock, General Manager at Holiday Inn Express Hotel & Suites Woodstock, responded to this review, August 2, 2011
Thank you! ... It was a pleasure to have you stay with us! Clean and uncomplicated is what we strive for, so I'm happy to see you liked it. We look forward to welcoming you and your family again on your next roadtrip. Safe travels!
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Vancouver
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 5, 2011

This was a good, clean hotel. It felt new (and it is) and the staff were very friendly. We were always greeted coming/going through the lobby and by any staff we happened across. I thought the a/c had a rattle to it, but I pushed harder on the control panel cover and realized I hadn't closed it all the way. My only complaints are that there is no exhaust fan in the bathroom (just a ventilation opening) and that the sheets were really rough, felt like 180 thread count. Got used to that, though.
To anyone who complained about road noise - ??? The noise from the road was way less than any city. Only the occasional unmuffled motorcycle or semi using the engine brake was noticeable. The hotel is between the highway and a major road, but I found it totally not an issue.
Convenient location, near many stores and close to the highway.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kellsjells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Woodstock, General Manager at Holiday Inn Express Hotel & Suites Woodstock, responded to this review, August 2, 2011
Thank you very much for your review of our hotel. We are glad to see you enjoyed your stay with us. With regards to the ventilation in the washroom, the vent is actually connected to a rooftop unit which automatically draws the moisture from the washrooms. This is one of our eco-friendly initiatives which requires less electricity than conventional bathroom fans, but unfortunately one of the drawbacks is that the fan is not as powerful. We hope this wasn't too much of an inconvenience for you, and if you would like to hear more about some of our eco-friendly initiatives please don't hesitate to contact us. Thank you, and we look forward to seeing you again!
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Toronto, Canada
Level Contributor
121 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed June 22, 2011

Gorgeous new HIE. Stayed for 3 nights for my daughters course. Excellent service, great front desk staff who provided lots of advice regarding local places to eat. Louie's in Ingersoll and Quehl in Tavistock. Also ate at Kelsie's across the street (get 10% discount staying at HIE). Very nice breakfast room, plentiful hot and cold and replenished all the time. Pool area large. Fitness room, but only four machines, could use free weights and an exercise mat. Our room was large, 2 comfortable queen beds, sofabed, two flatscreen, Rooms have wetbar with microwave and fridge, small dining table and chairs. Free wifi, no desk. Large bathroom.

Some growing pains for a new hotel, details not all covered, but the Imran and the front desk responded well to any issues.

Well located across the street from new mall. Plenty of chain restaurants close by. Walmart and a Winners across the street too. Never been to this area and we spent some time exploring and really enjoyed the surrounding area and all the quaint towns. I have never seen so many beautiful gardens. Everyone in Woodstock clearly love their gardens. Fantastic bakery/deli in Norwich.

Room Tip: Extended rooms are the largest.
See more room tips
  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JadepearlToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Woodstock, General Manager at Holiday Inn Express Hotel & Suites Woodstock, responded to this review, July 2, 2011
I am very happy to see you enjoyed your stay with us, and that you were able to explore all the amazing attractions and restaurants the surrounding area has to offer. I'm glad you enjoyed the amenities the hotel has to offer, and yes, the Extended Suites with the wetbar and sofabed are very large and provide a lot of room to move around. Also, thank you for your feedback regarding the fitness equipment -- I have just placed an order for a state-of-the art multi-function gym (which allows for up to 15 different muscle strengthening exercises), as well as an adjustable incline/decline bench, a stack of free-weights, and some exercise mats and an exercise ball. Hopefully you will be able to enjoy these during your next stay with us.
Thank you for feedback and compliments, and for choosing to stay with us.
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Northampton, Massachusetts
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 13, 2011

We were very impressed by this well-designed, well-built new hotel. Our room was ENORMOUS, with TWO flat screen TV's and couch. Great little area for fridge, microwave. Two very comfortable beds. There were simple lounges on each floor where kids could gather safely to play games, or work can be done after kids have gone to bed. ONLY complaint is that curtains did not close all the way so room could not be darkened completely, but we slept well even so. Great desk staff.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank megs42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Woodstock, General Manager at Holiday Inn Express Hotel & Suites Woodstock, responded to this review, July 2, 2011
Thank you kindly for your feedback and for your compliments. It was our pleasure to serve you and your family during your stay with us. We are fortunate to have both business clients and leisure travelers stay with us regularly and we try to ensure we do everything possible to cater to both groups, so I am pleased to see everything worked well for you and your family. I have checked on the curtains in the rooms -- we do have blackout curtains in all our rooms but I found that they sometimes get hidden behind the drapery. I have asked Housekeeping to ensure the blackout curtains are left clearly visible after cleaning the rooms, so hopefully you shouldn't have this issue again in the future.
We sincerely thank you for your review and for staying at the Holiday Inn Express & Suites Woodstock. We look forward to seeing you and your family again in the future.
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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 6, 2011

Pros,
Still feels like a brand new hotel. Friendly, helpful staff. Nice, fresh lobby and public areas including the large, bright breakfast room. Spacious, very well appointed room. Nice bathroom. All well above average.

Cons,
Way too soff, mushy mattress for my liking. One of the worst I have encountered in a hotel After a restlesss night, got up with an aching lower back!
HVAC unit! The fan, as seems to be the case in some hotels, is as noisy as a 747 taking off, even at the lowest setting. Either boil in the room by turining it off completely, or listen to it going on intermittently (only if you set it at 74 or higher, and low fan, otherwise it's continously on) all night.
Very thin window glazing. We were on a higher floor and at the side of the building, but the traffic noise was very pronounced! Who would have thought there were that many trucks and Harley Davidsons travelling the road in Woodstock overnight (especially accelerating from the traffic light).
Unfortunately overall a very uncomfortable, sleepless night!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank burgene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX_Woodstock, General Manager at Holiday Inn Express Hotel & Suites Woodstock, responded to this review, July 2, 2011
Thank you very much for staying with us, and for your valued feedback. We rely on reviews like yours to correct any issues our guests may have encountered and ensure all our guests enjoy their stay at the Holiday Inn Express & Suites Woodstock. Our Maintenance Manager has checked the HVAC units in the rooms and has adjusted the settings as needed to minimize the noise from the fans. The street is usually fairly quiet, but unfortunately we occasionally have motorcycles and truck passing by the hotel. On your next stay with us, please do not hesitate to ask for a room further from the street and we would be happy to accommodate your request-- the back of the building near the parking lot is furthest from the street and is extremely quiet at night. It would be our pleasure to assign you one of those rooms during your next stay. Thank you again for your feedback, and if there is anything else we can do to make your stay more enjoyable please don't hesitate to contact us at 519-539-9828 or via email at GuestServices@HIEXWoodstock.com
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Additional Information about Holiday Inn Express Hotel & Suites Woodstock

Property: Holiday Inn Express Hotel & Suites Woodstock
Address: 510 Norwich Ave, Woodstock, Ontario N4S 3W5, Canada
Phone Number:
Location: Canada > Ontario > Woodstock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Woodstock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Woodstock 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express & Suites Woodstock South, conveniently located off Highway 401 near many local attractions and businesses, and just a short drive from London, Toronto and Hamilton. Leisure travelers will enjoy staying at our contemporary hotel while they explore beautiful Ontario. The Market Centre, Woodstock Museum & the Woodstock Art Gallery offer fun for the whole family just minutes away, while the nearby Birtch Farms Estate Winery and Woodstock Slots & Raceway give you a true taste of the Woodstock area. The town's many parks and walking trails are a great place to relax during your stay at our hotel in Woodstock. With convenient access to companies including Toyota, Vuteq, Takumi, Misui, Transfreight, Boshoku, and the Woodstock General Hospital, this new Woodstock hotel is perfect for business travelers who plan to attend meetings in the area. If you need to host a meeting or event during your stay in Woodstock, we can accommodate up to 70 people in our meeting space. Our 24-hour business centre and free ultra high-speed Internet access will assist you as you do business on the road. During your visit to Woodstock, take some time to relax in our indoor pool with a water slide (waterslide open weekends) or work out in the fitness centre. You can eat well every morning at the free Express Start hot breakfast bar. Check out our Woodstock hotel deals today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Woodstock
Holiday Inn Express Hotel & Suites Woodstock Ontario

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