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Artisan Family Hotels & Resorts Collection Playa Esmeralda
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Reviews (138)
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11 - 16 of 138 reviews
Reviewed November 19, 2013

My bf and I made a reservation for the long weekend, the room we reserved according to the details of booking, was scenic garden views and a queen size bed.. But when we arrived we had a room all the way in the corner, about gardens well only the washed clothes of the neighbor was in sight and the bed was a matrimonial.. We spoke with the reception girl and the guy in charge of reservations... But basically the answer was "we cannot help this is what we have and well what we can do .is to lower the price" but still the price was way too high for a room like the one they gave us, so at the end we decided to just leave... Is a shame cause in general the hotel looked nice and we were really looking forward to stayed there.. But the prices simply weren't according to what u get..

Stayed: November 2013, traveled as a couple
Thank Abril P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2012

Nice pool
Good services
Very expansive restaurants (2)
Dirty beach (plastic)
Loud music (stange for a spa resort)

  • Stayed: May 2012, traveled with family
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Thank intensivetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2011

We stayed here to celebrate our 2nd anniversary, this is a pretty good hotel at
a very reasonable price, although is not easy to get there once you do, you can
totally forget about the city, no cars, no lights and zero noises!! We took one
of the suites and believe me, they have the best bed you can ask for!! Jacuzzy with ocean
view, big flat tv, control for air conditioner and light, mini fridge and
everything you need to just relax!! You can do some sports, rent a motorcicle,
jeep, etc. We didn't do anything of that because just stayed 2 days.

  • Stayed: December 2010, traveled as a couple
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Thank KarlaM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2010

The hotel is very small but comfortable. I went with my fiancé and we have a great time. The SPA is beautiful, a little expensive, but the TEMAZCAL was grateful. All workers inside are so kind, they were always asking if we need something. They exceeded our expectations. The girl that gave us the TEMAZCAL loves what she does and it was an unforgettable experience. The food was delicious. Also there is a bar with billiards with good music. We also went with ATV’s to sand dunes. We spent a funny and romantic time in a high-quality place. We relax and have a lot of entertaining

  • Stayed: August 2010, traveled on business
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Thank Luvita10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2010

We went for a couple of days to Chachalacas, took our 2 boys (2&4 yrs.) and it was a great experience, lots to do at the hotel, loved the minigolf, it was quiet we went during the week so it was mostly us at the pool, the beach is nice, the pools are clean and my kids loved the heated onel!
The food at the restaurant is good but the service it's a little slow my hubby had to wait 45 min for a fish!! i really liked the breakfast and i totally recommend agua de horchata.. buenisima!
We would love to come back just as a couple to enjoy all the activities.. seems like a very romantic place..

  • Stayed: March 2010, traveled with family
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1  Thank ale_vazquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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