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Sheraton Milan Malpensa Airport Hotel & Conference Centre
Ranked #1 of 1 Hotels in Ferno
Reviewed November 10, 2010

The hotel staff was rude beyond belief - when I went up to my room there were empty wine bottles and beer bottles stacked up outside as if there were a party going on in the room. Stayed overnight to catch an early morning flight home - when we went to shower in the morning there was no hot water. When I complained they offered me a free night stay - as if I would come back to Milan for one night....

SAVE YOUR MONEY - THIS PLACE IS NOT WORTH IT - TRUST ME!

  • Stayed: November 2010, traveled on business
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2  Thank maarilyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,522 - 1,528 of 2,471 reviews

Reviewed November 6, 2010

This is a great hotel for Malpensa travellers - right at the terminal so no need to worry about transportation to the airport. The room was comfortable and the staff was friendly and helpful

  • Stayed: October 2010, traveled as a couple
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Thank CRSTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2010

Hotel was only opened a few days/weeks when I stayed there. Always an experience to stay in a brand new hotel, where not always everything works as It should do ;-)

Thanks to its location (just in front of Malpensa terminal) it's an ideal hotel for people flying from Malpensa. You have a direct access from the hotel to the main airport terminal.

Likes
- location
- staff was very helpfull

Dislikes
- hotel still needs some finishing (not everything available in the room)
- airco noise in the morning (had the same problem in the evening, but they were working on it)
- swimming pool was not open yet

  • Stayed: October 2010, traveled on business
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Thank Fitchy_gent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2010

I spent just one night at the brand new Sheraton at Malpensa. Check-in was actually pretty complicated, as the lady at the front desk had to deal with other colleagues asking for assistance and with other guests calling becouse something didn't work in their room.
The location is obviously great if you need to stay overnight at the ariport and your flight departs very early in the morning. It is directly connected to Terminal 1 with a tunnel (which is the same that brings you to the train station).
The hotel is beautiful, with huge common areas and well appointed rooms. Bed was confortable and room was - incredibly - peaceful.
The restaurant offers decent food, but, as usual in hotels, is definately overpriced. Didn't try the breakfast, as I left before 6.00.
The downside is that they make you pay a lot for so many conveniences... 147 euro for a single classic room. Unfortunately, the SPA area and pool were not opened yet. Futhermore, there is no free wi-fi internet. There is a business centre in the hall but just one computer was working (out of 5 or more).
Overall, I would advice for sure this hotel, but be prepared to pay a lot!

  • Stayed: November 2010, traveled on business
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Thank Forevertraveller81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2010

Very convenient if you need to stay at the airport. Walk from T1 at Malpensa. There are no signs yet in the terminal itself, which makes for some confusion when you can see the hotel but can't cross the road due to fences and construction work. From arrivals, head for car-hire desks or the train station one floor down - walk through the tunnel and to the right there's an entrance to the hotel. Staff clearly not yet quite up to scratch in my opinion in terms of customer service. It wasn't particulary busy on check in or check out and there were staff all over the place but not really doing anything to help. Only two of the lifts were working - so inspite of only three floors quite a long wait. Spacious room. Comfy bed as would be expected of a Sheraton. Minibar empty (except for cheese from previous guest). No creamer for the coffee and one t-bag. Housekeeper had left the completed comment card of previous guest in the room. Nicely designed bathroom - note with only a large walk-in shower. Small details show lack of thought - only two electric sockets above the desk - one used for the telephone and one for the desk lamp... where to charge your mobile or plug in laptop without unplugging one? Ditto next to bed - both sockets used again (for lamp and phone - stupidly with the phone adapter blocking the light switches - solved that myself though!). Kettle is almost too large to fit under the tap in the bathroom. Internet was free (maybe because I am an SPG member?) - but very slow. These are tiny issues. I'm sure the staff will learn to be more efficient as they settle in.

  • Stayed: October 2010, traveled on business
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Thank Flipje67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia_Milan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded October 28, 2010

Dear Flipje67,

We have received your review on TripAdvisor in relation to your stay at the Sheraton Milan Malpensa Airport, let us thank you for your constructive comments which our very important to us.
All points listed have been passed to all our departments involved, since our primary goal is to satisfy our Guests’ expectations .
We are aware that some operational inconveniences may have caused you discomfort and for this, kindly accept our apologize.
We are sure that soon, our Hotel will be able to deliver the usual Sheraton service you expect from us.
With best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2010

Great airport location. My wife and I were the first guests at this new hotel. The contemporary design is beautiful. The staff was extremely helpful. The food and wine was excellent. We enjoyed our overnight stay. The hotel has a direct entrance from the “lower level” of the terminal. You may need to look for it. As an airport location, this five-star hotel has everything. We will stay here again.

  • Stayed: October 2010, traveled as a couple
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Thank EMFJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia_Milan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded October 26, 2010

Dear EMFJR,

Thank you very much for having invested some of your time in sending us your positive comments in relation to the review you posted in TripAdvisor dated October 2010, for which we thank you very much.
The Hotel has opened to public just a few days ago and it is very important for us to know the personal opinion of our guest for which we attach a great importance in order to improve the service more and more and to satisfy the guest’s expectation.
Looking forward to have you back at the Sheraton Milan Malpensa Airport, we remain,
Yours sincerely,

Report response as inappropriate
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Reviewed October 7, 2010

new build hotel recently opened, so teething problems expected. However, most staff uncaring and customers experiencing issues are not helped. No services, no gym, no internet etc. Much of hotel still under construction so expect early am wakeup of drills, going on until 8 pm at night.

  • Stayed: October 2010, traveled on business
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1  Thank 35805Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia_Milan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded October 26, 2010

Dear 35805Traveller,

Thank you for your review in TripAdvisor dated October 2010, we regret to learn of the inconveniences you occurred while staying at the Hotel, that affected your impression and memories.
The Hotel has opened to public only a few weeks ago and in spite to all our efforts, we encountered some problems which delayed us in providing the correct service to our guests.
We sincerely understand your discomfort and concern while staying with us , please accept our apologizes for the inconveniences suffered.
We can assure you, all our work is projected to minimize all inconveniences in order to improve the whole situation.
We sincerely hope to have you back at the Sheraton Malpensa in the future giving us the possibility to deliver the service you expect from us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Location: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range: $141 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
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Sheraton Milan Malpensa Airport Hotel And Conference Centre

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