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“A true (and excellent) airport hotel”

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
Ranked #1 of 1 Hotels in Ferno
Tel Aviv, Israel
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A true (and excellent) airport hotel”
4 of 5 bubbles Reviewed December 15, 2013

The location is everything here - right inside the terminal with no need for shuttles, taxis or dragging your luggage around. In fact you can actually roll your airport luggage cart into the lobby, where it will be stored for you so you don't need to worry about finding another one in morning. The rooms are nice, clean and quiet, and the bed extremely comfortable. A great option for anybody who needs an overnight stay in Malpensa,and really worth the price difference comparing with other hotels nearby, that are not really inside the airport.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amit A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, December 23, 2013
Dear Amit A,

We aim to our guest the best comfortable experience and when we succeed in meeting their expectations
we are happy about that !
Thank you for having stayed with us and for the nice and positive review on Trip Advisor.
We hope to welcome you back sometime in the future.
With our warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,268 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Tennessee
Level Contributor
137 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed December 11, 2013 via mobile

We stayed one night at this Hotel at Malpensa Airport in Milan. The Hotel is very conveniently located in Terminal 1 at the Airport. The staff was very friendly, however the check in process was very long, we waited for almost 20 Minutes in line to get our check in process completed. You are being charged for wifi usage, which is quite stiff considering that we paid over
300.00 Euros for mediocre room with no special amenities.

Stayed December 2013, traveled on business
Helpful?
2 Thank Globetrotter1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, December 23, 2013
Dear Globetrotter1955,

Thank you for having choosen our hotel during your Milano stay and your review on Trip Advisor.
We regret to learn about your dissatisfaction which has affected your memories and impression on us.
Please accept our apologies for the long time waiting for the check-in, we understand your disappointment.
The Sheraton Malpensa is an airport hotel, subjected to high frequency and in spite all our efforts , sometime it is difficult
to satisfied all our guests as you personally experienced.
At the moment : Internet at Sheraton Malpensa is free of charge in all our pubblic areas but available for a fee in all our guest
rooms. Your feedback pertaining to this valuable input will be discussed internally.
We are sorry you did not like the room accomodation but hope that on your next visit we will have the possibility to better satisfy you.

With warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qatar
Level Contributor
255 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed December 11, 2013

The hotel is conveniently located at the airport and with direct access to the train station.
Rooms are clean and have a good size. Ask for a room close to the elevator otherwise you will end up walking 10 minutes to your room. Good breakfast also and it is not expensive.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NLDS72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed December 7, 2013

Many hotels claim to be "airport" hotels and then you discover that taxis or shuttles are required to actually reach the airport. Not so with the Sheraton. Comfy bed and quiet room. Negatives were faulty plug in the tub - I had been looking forward to a luxuriating soak - and the plug didn't want to stay put. Then I couldn't work out how to convert to shower -maybe I was tired and cranky but it was a very frustrating experience. Especially after the long trek from the lifts along infinite plush carpeted corridors that made pulling suitcases feel like dragging a camel through sand dunes in the Sahara. The quick access to the terminal in the morning, though, was marvellous.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eminvancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, December 23, 2013
Dear Eminvancouver,

We are sorry about the disappointing experience you had with the bathtub in your room.
Although our maintenance team is working to keep all the rooms in good conditions, we apologies
for letting you down in this situation. We understand your disappointment you are reporting
to us and we sincerely hope that this episode will not affect your impression on us.

Thank you for staying with us and for your review on Trip Advisor,
Looking forward to welcome you back in the future, we remain yours sincerely.
Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 5, 2013

We stayed here the night before our flight to the US. This is a VERY typical Sheraton, but also very convienent to the Malpensa Terminal 1.

No complaints or negitives, no positives also.

Tip: Use the main restaurant on the 1st floor for breakfast.

Room Tip: As close to the elevator as possible. This is worth the email or phone call to request in advance...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MdWWWTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
67 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed December 2, 2013

Stayed at hotel en route to Chamonix, France and wanted to check it out before staying again in February with the whole family.

Traffic hit a standstill on the outskirts of Milan (Friday night) so the drive to the hotel took quite a while. Had to do a few laps of the terminal to work out the parking (obviously more friendly to hire cars) but found a parking spot. FYI: the reduced hotel rates for parking apply only to P3 which is opposite the hotel. However, if you pull into the hotel lane, you will miss the entry to P3 which I managed to do. So, stay on the access road to the left of hotel and you will find it easily. That parking is not covered though and there was plenty of snow when I departed.

Signs to the hotel from the terminal were ood and it was a pretty easy walk over. Checkk in was fast and accurate with an upgrade for SPG which was appreciated.

Room was large, huge windows and very fast room service. That was not expected as the hotel is large (as reported by others) so the speed of the service was great as I was v tired. Similary breakfast the next morning was fast and as ordered.

Getting out of the parking was pretty easy and the raffic was much better even though the snow was coming down in spades.

Will stay again in Feb with family and this trip confirmed the hotel the right choice before a very long haul flight to Australia....

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JoJoZep1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, December 23, 2013
Gentile JojoZep1970,

Thank you for your positive feedback of your stay with us.
We are more than happy to know that you enjoyed your stay and we look forward to welcome you
back with your family on February.
With our warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
89 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed November 30, 2013 via mobile

Stayed here for 4 days on business travel. The hotel is within airport and at the door step of metro network. Very convenient to travel anywhere. The town is quite far and usually takes 50 mins to reach center. The rooms were small and with minimum amenities as expected for a business hotels. The wifi network is good but charged premium but the hotels has free wireless un the public areas. The food was beliw average and breakfast was ordinary. For 4 days same food in breakfast. With limited hot choice. Overall good business hotels if need to be near malpensa.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sudhir C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, December 23, 2013
Dear Sudhir C,

Thank you for staying with us at Sheraton Malpensa and for your review on Trip Advisor.
We are glad you have been satisfied with your stay and experience, on your next visit we hope to have to possibility to assign you a nice upgrade on the room type.
Our buffet breakfast usually is appreciated by our guests, we are sorry that in your case was not up to your expectation. We will discuss your comments
Internally with the department involved.
Hope to welcome you back.
With our warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Property: Sheraton Milan Malpensa Airport Hotel & Conference Centre
Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Location: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
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Sheraton Milan Malpensa Airport Hotel And Conference Centre

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