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Sheraton Milan Malpensa Airport Hotel & Conference Centre
Ranked #1 of 1 Hotels in Ferno
New York City, New York
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Ideal Location”
4 of 5 bubbles Reviewed July 9, 2013

We reserved this property so as to be on time for our next day AM flight from Milan/Malpensa. The hotel is actually within the airport so from hotel lobby to terminal is only a short walk. Also, our car rental drop-off was conveniently located only a very short distance (about 120 meters) from the hotel's front door.
Our room and bath were comfortable and new-looking with two queen sized beds and the usual expected amenities. We were ok with the room rate(€172), although dinner seemed a bit over-priced, and what we ordered was nothing to write home about. Expecting to face an expensive hotel breakfast, we opted for a pre-flight snack within the terminal.
The only downside was that our room was at the very far end of an extremely long corridor, understandable as airport buildings obviously must be low profile.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pointq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,235 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (322)
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English first
Honolulu, Hawaii
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

The Sheraton Malpensa is actually an extension of Malpensa Airport. It could not be more convenient. It's about a 5 minute walk to the hotel from the baggage area. It's also about a 5 minute walk to the elevator that takes you straight to the check-in counters on the 3rd floor of the airport. Tickets to Milan by train can be purchased next to the hotel and the train station sits directly below the hotel. The shuttle bus to Milan is right beside the front door of the Sheraton.
Once in the hotel, check-in is speedy and efficient. Rooms are spacious and well furnished. Amenities are everything one could want. Best of all, the beds are very comfortable and the rooms are quiet,
Free wifi is available in the hotel lobby. The public areas are huge and somewhat impersonal but what the heck, everything else about the hotel is perfect for a layover.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank deeceeHonolulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
64 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed July 7, 2013

Made a return visit to the hotel in July of 2013 after spending a night there in 2011. The hotel must have a tremendous turnover of rooms - there is no reason to spend more than one night since it's literally at the airport. We asked for a room closest to the elevator since the place is so huge you could spend up to 10 minutes walking to your room - and we were given the absolute last room at the end of building -- obviously a failure in communication. The room itself was tired...stained carpet, wallpaper, and countertop; the place smelled like carpet cleaner which made us wonder what they were trying to cover up. The staff were neutral - nothing to recommend, but also not actually rude. One positive was our waiter in the bar/cafe area. Extremely professional and friendly. He should be running the place.
With all our complaints, we will probably be back simply because of the incredible convenience if you are flying out of MXP.

Room Tip: INSIST on a room near the elevators unless you want to walk forever to get to your room.
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  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JanDeaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, July 11, 2013
Dear JanDeaux,

Thank you for your feedback on Trip Advisor! We are glad, you have returned to the Hotel after two years and we thank you for staying with us !
We would have much wanted to meet your request for a room near the lifts and avoid the long walk, we regret for not having satisfied you We sincerely hope that on your next visit our colleagues at the front office we will be able to assist you, although our efforts, sometime it is difficult for us to assign rooms near the elevators due to the high frequency of the hotel.
We have taken good note of your notes regarding the housekeeping issues and maintenance, that that have been passed to the departments involved for the proper actions.
We kindly apologies for any discomfort unintentionally caused.
We look forward to welcome you back at Sheraton Malpensa, not only because of the favorable location but for giving us the possibility to provide a comfortable stay.
With warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
120 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
3 of 5 bubbles Reviewed July 7, 2013

Firstly the location connected to the airport is excellent and the hotel looks modern but on close inspection it looks like an unkept and poorly maintained Hotel.We had asked for a room close to the elevators after reading trip advisor reviews but after a long que to check in in the evening there were few room left and even though I am a platinum member found myself walking for miles to my room dragging bags along thick carpeted hallways,When we got to the room and saw the stained carpets we thought we were only here for a night so no big deal but when we went to the toilet and saw the brown stains under the toilet seat we drew the line.We called the duty manager and he came to our room and was shocked at what he saw and moved us to the Presidential Suite as there were little rooms left.That was nice but then in the morning water began dripping out of one of the fire sprinkers in the roof and twice we had to call maintenance as the plaster from the ceiling began to sag with the weight of the water.
The club lounge breakfast was one of the worst choice of food at any of the many Sheratons we have been to and at night not worth going to.Would not waste the money for club rooms.
Given this Hotel is large and the only Hotel at the airport the bars and restaurants should be buzzing but they are not and can only conclude management feels they dont have to do much as no competition.

Room Tip: Make sure room are close to the elevator side otherwise long walks
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ald59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, July 9, 2013
Dear ald59,

Thank you for your constructive feedback and review on Trip Advisor !

One of our main goal is to make our guests as much comfortable as possible and when we do not succeed in delivering the right service, we regret for not meeting their expectations.

Due to the high frequency of the hotel and although our engineering team is continuously working to keep in good condition the entire structure, we are sorry that in your case we have let you down. We understand your disappointment and please accept our sincerest apologies.

Each of your concerns have been addressed to the relevant head of departments involved, kindly accept our apologies for any involuntary discomforts we have caused.

We thank you for staying with us at Sheraton Malpensa and sincerely hope that your travel agenda will bring you back to Sheraton Malpensa sometime in the future, giving us the possibility to meet your expectation.

We thank you for staying with us at Sheraton Malpensa.

Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 2, 2013

I have stayed in many many Starwood brand hotels, and the Sheraton Milan Malpensa was one of the best I stayed in. We were in Lucca for 12 days and flying out of Milan on a morning flight, so I booked two rooms so we'd be able to make it to the airport without having to worry about transportation and making our flight on time. The location was excellent; the hotel is within terminal one from where most international flights depart. Our rooms were excellent. Everything looked new and clean. We had slippers provided for us, and the beds were soft (but not too soft), the pillows were exactly as I like them (I've stayed in hotels were pillows were either too firm or too soft), and the sheets were soft! I stayed in a room with a friend and she noticed how soft the sheets in her bed were at the same time I was thinking the same about my bed. This hotel is also used by many airlines for their crews so don't be surprised to see the lobby full of airline crews. The only thing my kids didn't like was that there wasn't free wifi in the rooms, but it's free in the public areas so it wasn't an issue. The front desk also suggested a local ristorante and pizzeria for dinner which was excellent. Be aware, this hotel is not near the center of Milan so you'll have to take the train, taxi, etc. into the city, but if you are looking for a well-priced, very modern, comfortable hotel near the airport this is the hotel for you. After staying in rental apartments for the last 3 weeks, it was a great way to end my vacation.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ABD_Solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
Level Contributor
829 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 512 helpful votes
4 of 5 bubbles Reviewed June 29, 2013

We flew Easyjet to Milan and had to take a free shuttle to Terminal 1 where Sheraton is located. The shuttle bus from Terminal 2 stops directly infront of Sheraton which makes it the most appropriate choice for people catching an early flight specially at Terminal 1. If you also need to eat out there are choices at the airport of several fast food ,cafes and restaurants which are open until 9pm.

We stayed at the 2nd floor and the room was quite big and despite being at the airport it was very quiet. My only complaint was that because this hotel is so huge you really have to walk a lot specially if you get a room at the far end of the hotel.

Room Tip: Ask for a room near the elevators(which is till far since it has a long walkway)
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank betty l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

I landed from Australia at 10pm, and finding my bed practically in the airport was fantastic. Just follow the exit signs from the baggage hall, and you see the Sheraton sign. The hotel is modern and very nice, and has a restaurant that was still willing to feed me late at night. And in the morning, the entrance to the new Malpensa Express line to Milano Centrale is right opposite the hotel entrance. These trains even have their floor at platform level, so there's no lifting heavy bags. The hotel breakfast was expensive, so I waited till I got into Milan.

  • Stayed May 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shoopcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, July 3, 2013
Dear Shoopcat,
We are grateful to you for choosing the Sheraton Milan Malpensa and also for your kind review.
The first goal of the Sheraton Milan Malpensa is to welcome travelers and satisfy their needs, regardless of the time of arrival.
We know you’re from the other side of the world but however we hope to welcome you back soon!
With our warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Property: Sheraton Milan Malpensa Airport Hotel & Conference Centre
Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Location: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre

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