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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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Reviews (2,652)
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All reviewsmalpensa airportan early flightlong walkthe club loungeconvenient locationnext morningpizzarental carrooms are spacioushuge hotelpublic areaslast nightmodern hotellate arrivalexpress trainbetween flightsstayed one night
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Reviewed February 26, 2013

We stayed a night at the hotel... The rooms were comfortable, the staff amazing but it you wish to so site seeing in Milan then it is not the place to be in...
We were lucky that we visited the Milan duomo before be headed to the hotel as it is 1and a Half hour away from the city and going and coming back if u wish to do is a pain... Thoough there is a shuttle service from the airport to and fro to the Milan city centre but we still felt the pain.. We were completely cut off.. The nearest merto is also really far off ..
But yes if are on a hop over flight and need. To stay near the airport nothing better than that...

  • Stayed: August 2012, traveled as a couple
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Thank pallavikhannaprakash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded March 11, 2013

Dear pallavikhannapra,

Thank you for staying with us and for your review on Trip Advisor !

We regret you have not been informed about the Malpensa Express Train which is very convenient, next to our hotel and of easy connection to center Milano.
It takes only 32 minutes ! There is also the shuttle but it takes more time to reach the city.
We regret that you did not enjoy in full the convenient location of the hotel based at the airport but of easily connection to downtown.
On your next visit our reception staff will be more happy to provide all necessary information you may need.
With warmest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

Before the Sheraton opened, we would stay at one of the small hotels near Gallarate before a flight out of MXP early in the morning. No more! The Sheraton is simply too easy and too convenient to put up with the hassle of an airport shuttle or taxi to another location.

The other convenience factor of the Sheraton Malpensa is the fact that you can walk out of the lobby and into the train station and take the express train into the center of Milan, or vice versa.

The rooms are quite roomy, clean and very modern. The bathrooms are also very roomy and well equipped. Quite frankly, even as an "airport" hotel, it is one of the nicest hotels that we stay in while in Europe. Intimate it is not, but it is very new & super modern with lots of room to breathe. We stayed here on two separate occasions during our last trip, and once on a previous trip. The ability to check out of the Sheraton and check-into a flight within a matter of steps is the most important selling point for us. You just can't beat it.

Room Tip: If you are elite level with Starwood, you will be placed on the club level.
  • Stayed: February 2013, traveled on business
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Thank KelekeWahine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded March 11, 2013

Dear KelekeWahine,

We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for your positive review on Trip Advisor !
Our Team would like to make the difference to our guests and when we succeed we are happy, it means that all our efforts have been gone to the right
direction.
Thank you for being with us and hope to welcome you back in the future,
Warmest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

Very convenient specially since my meetings were held@malpensa.
Nice big rooms & courteous staff .
For some funny reason the interiors are very dark black or brown..... Gives the hotel a gloomy feel. I got my room changed since it was located at the end of this dark gloomy corridor. Request was promptly accommodated.
The food at the restaurant had very limited choices though the bar serves some nice pizzas.

Don't miss the limoncello while travelling to Italy.
Get registered for their points system and get the preferred guest rooms.
The shuttle for T2 leaves from outside the hotel.
I would love to stay here....Sheraton never disappoints.

Stayed: February 2013
Thank Shweta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

It was great. As platinum member i got suite upgrade and from reservation they called me if all is ok just before we arrived. This is a 5star service.
Check in all friendly and lovely lobby.
Room amazing! Lounge food very very good. Just the best italian food and you can feel, they didnt save on that.

All in one, this is a Whow hotel I really enjoyed it.

  • Stayed: February 2013, traveled with family
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Thank michaelmyshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

I stayed at the Sheraton Malpensa on business recently. The hotel's location is the best thing about it for sure. It is connected to Terminal 1 so you don't even have to go outside of the terminal to enter the hotel. The check-in staff were fine. The rooms are nice. They are modern and a good size. The rooms do not hare irons in them so be aware you'll need to ask for an iron and ironing board to be delivered if you need one. The wireless internet seemed ok but was a little slow.

The biggest issue with this hotel is the long hallways and slow elevators. Reviewers are not exaggerating when they say it's a long walk to your room from the elevator. Very odd layout. If you have a room close to the elevator you're looking at a 90 second walk. You may have up to a 5 minute walk to your room if you're far. It wasn't that big of a deal but an annoyance.

The food at the hotel is adequate. We had breakfast and lunch (once) and it was fine. The bar area is relatively nice. Food and drinks are VERY expensive. A small (single serving) bottle of ginger ale cost 6 euro's at the bar. If you're looking for great food at a good price venture to Sempione Ristorante which is a short 10 minute drive from the hotel and well worth it.

There is a train station right at the hotel which can take you into Milan center in 29 minutes non stop. It was great and well worth it.

I would recommend this hotel if you have an early flight (which I did) but not if you are looking for an Italian experience or to feel what Milan is like. The hotel could have been in any US city.

Room Tip: Ask for a room as close to the elevator as possible.
  • Stayed: February 2013, traveled on business
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Thank Mozey1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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