We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great place to stay when connecting flights” 5 of 5 bubbles
Review of Sheraton Milan Malpensa Airport Hotel & Conference Centre

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Sheraton Milan Malpensa Airport Hotel & Conference Centre
Ranked #1 of 1 Hotels in Ferno
Dubai
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Great place to stay when connecting flights”
5 of 5 bubbles Reviewed September 18, 2011

Location in the terminal is superb, we were connecting to Barcelona from Dubai and it was so easy. I don't think there is much other trade there than 'flyers' but the hotel is immaculate, as if it were a normal 'tourist' hotel. Check in- they need to learn to smile! Room Service=very used to English speakers, fast, but food was just OK. Fantastic room, comfortable, good bed, but as usual in European hotels no English TV channels apart from CNN and BBC World unless you paid extra. Check out was very busy but they were efficient and no dramas. It is a huge hotel, no sound of aircraft, well presented and would definately stay there again if connecting in Milan. Oh and the rooms have windows that open, good for those in the dreaded, leper, 'Smoking Rooms' of which I am one! Would not recommend it for anyone actually staying for a few days in Milan though as it's on the Airport!

  • Stayed August 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank thistle99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, October 3, 2011
Dear Thistle99,
with reference to the comments posted on TripAdvisor on September 18th, 2011, let us thank you for having invested some of your time to share your experience in our Hotel.
Comments from our customers are always welcome, we confirm you that will take advantage from your notes to improve our services.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,236 reviews from our community

Traveler rating
    616
    976
    404
    140
    100
See reviews for
364
615
197
742
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (322)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Toronto
Level Contributor
263 reviews
213 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
4 of 5 bubbles Reviewed September 18, 2011

Not much hotel signage if you are coming from the train - the hotel is right at the exit from the train - don't go into the terminal. Need more staff at reception, especially early in the morning when everyone is checking out to meet a plane. You need to have/buy a bathing cap, men too, to swim in the pool. Our internet fee of 3 Euros for an hour was refunded because the ceiling leaked in our room. Maintenance came and emptied something from the A/C, so obviously this happens on a regular basis. Internet was okay but we couldn' "send" e-mail messages. Dinner was good but it was funny watching the poor waiters trying to find the right table for their meals - the restaurant was hosting a wine and cheese and had mixed up the tables and their numbers to make room. The bed was comfortable; the shower good and hot; the room quiet; the location excellent. We would stay here again.

Room Tip: Room 3033 was as far as you can get from the elevators. Ask for numbers 1 to 12 for close to elevat...
See more room tips
  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank t42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, October 3, 2011
Dear T42,
with reference to the comments posted on TripAdvisor on September 18th, 2011, let us thank you for having invested some of your time to share so precisely your experience in our Hotel.
We can assure you that we will pay high attention to your comments and suggestion for the opportunity we have to improve our services, even more appreciated when they come from a qualified traveller like you are.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed September 17, 2011

I chose this hotel because it's attached to Milan Malpensa's Terminal 1 and therefore very convenient. However, that's about the only "plus" about this hotel.

Upon arrival, I waited in line for nearly 15 minutes to check in. There was a long line of people and only one person operating the front desk. When I finally got my room (which was about a quarter of a mile walk (no exaggeration) at the very opposite end of the hotel) I immediately noticed the moldy, rotting ceiling at the entrance. It was clear there was a leak, which had also caused the carpet by the door to be stained. As well, there was no TV in the room, just a hole in the wall where there should've been a TV. So, I called the front desk and they said it was no problem to switch me into a different room and that they'd send someone up.

Someone came up to give me another key to another room. This room was fine - no mold, no carpet stains, and it had a TV. Great. After a long day of traveling, all I wanted to do was order room service and go to sleep. So, I tried calling the room service line. It was busy. After multiple attempts, all unsuccessful, I called "Guest Services" and told the lady I'd like to order room service but cannot get through on the line because it has been busy for over an hour. She was very unwilling to help and told me "I'm sorry, but you just have to keep calling until the line isn't busy anymore." I said fine, and continued to call...for another 3 hours, until midnight. The line was STILL busy. So that evening, I didn't eat dinner. And the restaurant had already closed.

Upon check-out around 8am in the morning, again, I arrived at the front desk to find a line of roughly 10 people deep. The process was again slow - it's a good thing I wasn't rushing to catch a flight. You would think that an airport hotel would make the check-out (at least) during prime hours, a speedy one because people need to catch flights.

All in all, I can honestly say that I will not stay at this hotel again, and will look for other options near the airport within a short cab ride. I'm very disappointed in the Sheraton brand for not holding this hotel to higher standards.

  • Stayed September 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank mpwilli910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, October 3, 2011
Dear map1112,
with reference to the comments posted on TripAdvisor on September 17th 2011, we thank you for having invested some of your time to share your experience in our Hotel.
We do apologize for some discomfort experienced while staying at the Hotel, and we assure you that we will pay deep attention to your notes, with the involved departments, and we will work on them to improve our services.
We sincerely hope to have you back at the Sheraton Milan Malpensa Hotel & Conference Centre in the future, giving us the possibility to deliver the service you expect from us.
Kind regard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed September 16, 2011

I stayed at this hotel for one night early April after flying into Malpensa Airport. Seeing that my flight was delayed by over an hour, it was nice to be able to walk from the plane to the hotel (even though the hotel wasn't all that easy to find).

Check-in was slow and the receptionist predominantly staring at his keyboard and screen, barely acknowledging my existance. A security deposit of 30% of the room rate is required at check-in (on top of the room rate); however, the receptionist did not inform me of this, he merely charged me 130% of my room rate. Only after pointing out that this amount was excessive did he inform me of the security deposit.

The rooms are spacious and the junior suite sported a kitchenette (which was either too small or too full), seating area, two large beds, two large flat screens and a luxurious bathroom. The main drawback is that the hotel appears to have been finished in a hurry, leading to electrical plugs not being thoroughly connected to the wall (and thus popping out), some scratch marks on the walls etcetera. Plus, the bathroom design makes it impossible to take a shower without flooding the entire bathroom. Not an issue for a one night stay, but it would become highly frustrated after a few nights.

Largest problem with the hotel is it's design. Not only is it vast (it can be quite a walk from one end to the other), it has floor to ceiling walls which are admittedly beautiful, but not quite practical in Italy. At 10pm in early April my room had a temperature of 27 degrees Celsius, with the AC unit only being able to cool down the room by about 3 degrees Celsius. When contacting front desk about this issue, the receptionist showed me three alternative rooms and was most apologetic; quite the contrast to the disappointing check-in procedure. I was then moved to a room with a temperature of 24 degrees Celsius; the coolest room still available that night. I can imagine this being quite the problem in summer.

The spa looked absolutely excellent, with several types of showers, a steam room and a sauna available. The swimming pool was small but adequate.

Check-out was even more disappointing than check-in; there were three receptionists and four parties wanting to either check-in or check-out, and I actually walked out of the hotel after waiting for well over ten minutes for someone to check me out.

Summarized: Not a hotel I would recommend for a weekend / extended stay, but very worth your while when arriving at Malpensa Airport in the evening. Good value for money, modern and good amenities.

  • Stayed April 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank frankc6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, October 3, 2011
Dear Frankc6,
with reference to the comments posted on TripAdvisor on September 16th 2011, let us thank you for having invested some of your time to share your experience in our Hotel with other travellers.
We do apologize for some discomfort experienced while staying at the Hotel, but we assure you that we will pay deep attention to your notes, and we will work on them to improve our services.
We sincerely hope to have you back at the Sheraton Milan Malpensa Hotel & Conference Centre in the future, giving us the possibility to deliver the service you expect from us.
Kind regard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed September 15, 2011

Had a very early flight which is why we chose the airport hotel. We were given a room at the very end of the hotel facing the car park. It was a very long walk. When we asked to be reallocated to a more convenient room we were told the hotel was full. Our room had a dirty tea cup, a half full bottle of wter on the side board and used tissues on the bedside table, a rotten plum on the desk and two coat hangers lying on the desk. We complained again and were given another room. We were not impressed. It is not a cheap hotel yet they do not even provide shower caps. Overall, Most disappointing.

  • Stayed September 2011
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Nzgk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, October 3, 2011
Dear Nzgk,
reference to the comments posted on TripAdvisor on September 15th 2011, let us thank you for having invested some of your time to share your experience in our Hotel.
We do apologize for some discomfort experienced while staying at the Hotel, but we assure you that we will pay deep attention to your notes, and we will work on them to improve our services.
We sincerely hope to have you back at the Sheraton Milan Malpensa Hotel & Conference Centre in the future, giving us the possibility to deliver the service you expect from us.
Kind regard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbell, California
Level Contributor
115 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed September 15, 2011

Had a 10 AM departure, so decided to spend the prior night. Was upgraded to club level. Room was modern and clean. Internet was fast. Had free breakfast in club in AM and I was off. Location is perfect. Great airport hotel. I would definitely recommend.

  • Stayed September 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank omeeda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, October 3, 2011
Dear Omeeda,
with reference to the comments posted on TripAdvisor on September 15th, 2011, let us thank you for having invested some of your time to share your experience in our Hotel.
Comments from our customers are always welcome and even more precious when given by someone used to travel a lot. They give us the opportunity to improve continuously.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
64 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed September 15, 2011

The Sheraton at the Milan Malpensa Airport is incredibly convenient. Follow the signs from the terminal - it's a two minute walk via the underground walkway. The rooms are very comfortable as you would expect with a Sheraton; sound proofing is very good - no problem with aircraft or street noise. We had dinner at the restaurant and the food and service was good. There is a business center on site for accessing the internet and printing/fax. The room rates are somewhat high but there are plenty of corporate discounts. Furthermore, since the rental car offices are right outside the door, you can save a day of rental by turning the car in the night before your flight saving you money and a great deal of hassle. We checked into our room, turned in the car, went to the terminal and grabbed a luggage cart and brought it back to our room so the next morning all we had to do was load it up and head to the terminal. It worked great.
Note: the normal flow of traffic from the hotel to the terminal includes passengers from the train station which is right next to the airport. If you have a bunch of luggage and need an elevator to get to the departure level, it can be very crowded. If you are slightly adventurous and have 10 minutes to do a practice run the night before, you can avoid the mass of traffic by entering the terminal through the parking garage instead. Do this by exiting the hotel as usual, but instead of joining the mass of people on the walkway, take a quick left and head outside, toward the parking garage and the rental car offices. Just walk right through the garage to the entrance of the terminal, take the completely empty elevator up to the departure level, follow the signs to the appropriate airline check-in. Saved a lot of time and hassle.

Room Tip: The hotel is huge - our room was 100 meters/yards from the elevator so if possible, try to get a roo...
See more room tips
  • Stayed June 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank JanDeaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, October 3, 2011
Dear JeanDeaux,
reference to the comments posted on TripAdvisor on September 15th, 2011, let us thank you for having invested so much of your time to share such a detailed experience in our Hotel.
Comments from our customers are always welcome since they give us the opportunity to improve continuously our services.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Ferno
0.9 mi away
Holiday Inn Express Milan-Malpensa Airport
1.6 mi away
MOXY Milan Malpensa Airport
MOXY Milan Malpensa Airport
#2 of 10 in Somma Lombardo
4.5 of 5 bubbles 1,212 reviews
0.8 mi away
First Hotel Malpensa
First Hotel Malpensa
#1 of 10 in Somma Lombardo
4.0 of 5 bubbles 1,045 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Crowne Plaza Milan - Malpensa Airport
0.7 mi away
Idea Hotel Plus Milano Malpensa Airport
2.8 mi away
Novotel Milano Malpensa Airport
Novotel Milano Malpensa Airport
#4 of 6 in Cardano al Campo
4.0 of 5 bubbles 1,082 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Milan Malpensa Airport Hotel & Conference Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Property: Sheraton Milan Malpensa Airport Hotel & Conference Centre
Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Location: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Starwood EMEA and Agoda so you can book your Sheraton Milan Malpensa Airport Hotel & Conference Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing