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“Good food, beautiful setting! Rude staff experience.”
Review of le Jardin

le Jardin
Price range: $2 - $13
Cuisines: Moroccan, International
More restaurant details
Restaurant details
Dining options: Dinner, Lunch, Breakfast, Late Night, Reservations
Description: Habitual visitors to the ancient labyrinthine streets of the Marrakech Medina will be familiar with the Cafe des Epices, a reknown meeting point and perfect location for a respite from shopping excursions in the souks. Many will also be aware of Kamal Laftimi’s other much heralded establishment, Le Jardin, in which he and interior architect Anne Favier have created a true magical oasis located within a beautifully renovated 16th Century building. Entering through an unassuming door, one comes into a lush garden dotted with tables and lights surrounded by the majestic building and the terraces above where one can lounge in the evening and watch the occassional open air projected classic films. The design is very much in the spirit of the 1960s and 70s heyday of Marrakech, a combination of Moroccan and European chic, which is equally accentuated by Norya Ayron’s acclaimed Pop Up Shop located on the premises. With a menu that offers a choice of traditional Morrocan and European cuisine.
Reviewed October 28, 2017 via mobile

The food was actually very good. We didn’t have an empty plate on our table of 7. The place is also decorated beautifully. Nice light and plants and even table decor made for nice relaxed ambience. Most of the staff was also very friendly and patient.
Now this is when things got interesting.

Not more than 5 minutes after we were seated MARIA(more on how we got her name later) walked up to our table without saying hello or greeting us at all says “We have a 9 oclock reservation so you have to eat and get out before 9.” Then she walks away without any more of an explanation. It was 7:30 at that point and we hadn’t even ordered our food. So the entire time we are eating Maria keeps either staring at us or attempting to walk by casually looking at our plates. At around 8:15 she starts freaking out. Yelling at wait staff and giving us dirty looks. We didn’t rush eating especially since it took about 20 minutes for us to get dessert menus after our plates were taken from the table. We even asked her something about one of the desserts and replied “I’m not a waiter. Ask him.” Really?! Who does that?!

Her attitude was almost comical by the time we left. She was standing at the exit when we went to pay. She even had our check printed and waiting in preparation for our exit. My cousin asked her if the restaurant was on Trip Advisor and she said yes. She asked us if the review was going to be good or bad. My cousin said that the review wouldn’t be good and we then asked for her name and she told us “I don’t have a name.” And walked away. ARE YOU SERIOUS??! So, we asked one of the other hostesses her name and that’s how we found out her name is Maria.

Our waiter apologized profusely for her behavior. He was actually very pleasant even when she started getting agitated. He never rushed us, answered all of our questions, and was quite patient.

I’m surprised Maria still had a job honestly. Our experience would have been a pleasant one if she wasn’t employed here.

2  Thank sonserre123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laftimigroup, Responsable relations clients at le Jardin, responded to this reviewResponded June 12, 2018

We thank you for taking from your time to share your review with us,
We realize it has been along time and we apologize for both of the waiting and the bad and surprising behavior of the staff.
We would like you to know that we have worked on several points there was to improve about our establishment and would like to receive you again soon in your next trip
You are welcome back anytime , and hopefully , this time enjoy your visit fully.
Thank you for your time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 26, 2017 via mobile

A trendy place and you'll notice that the prices for dishes become more Western here as well. The garden in which you are is beautiful and relaxed (different from the hectic city), so totally a good spot to cool down. The staff was not very friendly or warm, they gave us the feeling that we were lucky to be there and every question is one too many. All in all it is worth the money, but didn't exceed our expectations.

1  Thank mei_haighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2017 via mobile

We did know that Le Jardin was the little sister of the well known restaurant in the Nomad. We stumbled across the green signs while out exploring the souk and Medina. It was a hot day and we needed some refreshments and a lite bite for lunch. Still has a cool and trendy vibe and is very different from Nomad. The green tones give this restaurant and earthly and feel of nature. As well as the resident tortoise pacing around. We ordered a Moroccan salad to share with some bread and we also ordered ice cream to help cool off. We also ordered sprite and water. Friendly staff looked after us. Looked at other food that was coming from the kitchen and it looked amazing. There what looked like a plank steak, it looked amazing. The Moroccan salad was tasty and filled a hunger hole. Refuelled and ready for the afternoon session back through the souk towards our Riad. Different from Nomad, but the same professional outfit that I'm sure will be a success. 5* from us. Will return for that steak in February

Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2017

We wanted to really love this place, but its just not quite there.
The setting is great: interesting colors, cool furniture, good music. It was the type of restaurant we had in our heads when we booked our trip.

The food was good but not great. The tagine was under seasoned. None of the dishes felt super fresh which is what you expect from the way they present themselves. It all tasted good, but just didn't feel special.

The service was slow. We found ourselves flagging down the waiters multiple times. We asked for onions and they said they didn't have them, but there was literally a basket of onions in their vegetable display when you walk in.

    • Value
    • Service
    • Food
Thank whenthewallsbend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2017 via mobile

We went here because we heard good stories about Le Jardin.

We ordered a first and maincoarse. I made a wrong choise (i have an allergy dor dairy) and I wanted to change my maincoarse when the firstcoarse arrived. The waiter said it was not possible and he did not even want to check with the kitchen. So we asked another waiter if he could check with the chef. The first waiter came to us and he was not amused we aked the other waiter so he got very angry with us! When the maincoarse arrived they took it away and they did not even offer me the menu to choose something else! Such a bad service!

Thank Jessie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laftimigroup, Responsable relations clients at le Jardin, responded to this reviewResponded May 31, 2018

We thank you for taking from your time and sharing your review with us.
We apologize for the disappointing experience you had with us.
Please note that we are in a constant improvement of our service and quality and we would like to receive you again soon and hopefully change your first impression into a better one.
You are always welcome back .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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