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“Aweful, thats why it is very cheap”

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Ibis Budget Casula Liverpool
Ranked #2 of 4 Hotels in Casula
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193 reviews from our community

Traveler rating
    31
    58
    51
    21
    32
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • English first
  • French first
  • German first
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English first
A TripAdvisor Member
Reviewed January 1, 2013

Would recommend this place to anyone looking for a stress-free place to stay for a night or more.
Great atmosphere, clean and comfortable and friendly service.
I travelled with two toddlers and myself, we really enjoyed our stay at Ibis Budget Casula motel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, Australia
1 review
Reviewed November 28, 2012

Thank you ibis. Its a nice feeling we got at your facilities. Specially Romero.
The pillows are nice, the design concept of the bed with one on top, the tube light location, and the hangers. We get a new feeling in every thing.
After check out service is also welcome.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mrpatelkhana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 18, 2012

There was mould on the sheets. Dirt and dusk in the bathroom. A good location but that is all I can say for this place. At 69 a night you can see why it is so cheap. There was no one to service when I arrived as desk was closed. When I checked out the breakfast lady yelled across the room to just leave key on the desk.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank zoedSydney_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romerro, General Manager at Ibis Budget Casula Liverpool, responded to this review, November 20, 2012
Dear valued guest,

Thank you for your feedback. I wish to sincerely apologise that your stay was unpleasant and not to our normal standard. I am so very sorry that had we missed the mould on the sheets, dirt and dusk in the bathroom. Cleanliness is our first and foremost priority and therefore I will take action with our laundry provider and most especially our housekeeping first thing tomorrow. I have just spoken to the female of that morning shift and she claims she didn't yell but raised her voice so that you could hear what she said as she was at a far distance from reception. I know she was busy preparing breakfast for our large group about to have breakfast and guests finishing breakfast. Regardless I completely agree with you and that this is no valid reason. So I have advised her it does not matter how busy we are and that ALL guests must be attended to whether its groups or individuals. We genuinely care about your stay and therefore we are in great hope that you give us another chance to better accommodate and serve you.

Yours Sincerely,
Elsie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Casula hotels

Port Macquarie, Australia
1 review
Reviewed November 14, 2012

location accessable to major freeways etc. clean rooms. Issues half the night ongoing with guests fighting in the corridor and carpark, lots of swearing etc. Not the hotel's fault, but some security attending to it would have been good. will stay again, just concerned about lack of supervision with pretty out there guests. glad doors lock.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 376familytrip376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 7, 2012

Maybe a budget hotel, but expected minimum standards at least. Toilet was not attached to the floor and unstable. Water leaking from base of toilets in both rooms that were booked. Both bathrooms were dirty with soap scum. Bath mat not provided. Towels not sanitised. No remote for air con making it necessary to climb on a chair to use it. Blood and semen marks on bed cover. Most disgusting room I have ever stayed in but only place in the area that had an available room on the night required. Can't believe this place has a Tourism Australia tick at even a basic level. Staff not at all helpful. Wifi not working due to a server fault that staff refused to reset when requested by their IT people. Lazy, dirty operators. Photos taken of these problems to be forwarded to hotel chain!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sleepless743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romerro, General Manager at Ibis Budget Casula Liverpool, responded to this review, October 18, 2012
Dear Debbie,

I would like to very sincerely apologise again for the issues you experienced during your stay.
On Tripadvisor we have been ranked 2nd best out of 7 hotels in the Liverpool area for several years and we pride ourselves on this. It is with great regret and sadness that we have failed you on your stay.
This room was unfortunately missed. The standard of our rooms is of a high standard. For this I apologise again.
As per our discussion with you last week on Thursday I have apologised, listened and taken action on all departments immediately on this same day.
Thank you for your valuable time and after our discussion last week we promise guarantee to better accommodate and serve you again.

With sincere regards,
Romero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Budget Casula Liverpool

Property: Ibis Budget Casula Liverpool
Address: 437 Hume Hwy, Casula, Liverpool, New South Wales 2170, Australia (Formerly Formule 1)
Location: Australia > New South Wales > Greater Sydney > Liverpool > Casula
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Casula
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Budget Casula Liverpool 3*
Number of rooms: 74
Official Description (provided by the hotel):
Facilities: Internet, in-house movies, air conditioning, writing desk, clock radio, en suite and LCD TV.Free parking. ... more   less 
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Also Known As:
Ibis Budget Casula Liverpool

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