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“The hotel was fine they had just shampooed the carpet which...”
Review of Super 8 Pinetop

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Super 8 Pinetop
Ranked #12 of 14 Hotels in Pinetop-Lakeside
Reviewed August 20, 2014

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Angelina D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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195 - 201 of 319 reviews

Reviewed August 11, 2014

This hotel was disgustingly dirty!! The walls were just disgusting, gross stuff all over it just made your skin crawl and the carpeting was just as bad. Stains on both linens and pillow cases. We had no hot water at 8:30 am and mind you the hotel was maybe 1/2 full and when going to the manager he said "oh my kids said something about cold water" and that was it, no apology or comment that somebody was working on it nothing at all. Our door also didnt lock and to close it when leaving we had to slam it very hard. Again went to let the front desk and this time got the wife who is even more unprofessional than the husband didnt even acknowledge what i was saying. I cannot believe that a hotel chain would have managers that do not understand what the phrase "customer service" means and look very unhappy when you go the front desk to check in or out because you are interrupting family time with their children, she was still in her lounging attire when she came to the front desk at 8:00 or 8:30 in the am.

  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank T K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

Do not stay here!!!!! There were bed bugs, our sheets were dirty, there was brown stuff on the bathroom wall , the shower curtain rod was falling off of the wall, it stunk and was old & falling apart!!! Run!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

Reserved a room here. Upon check in was given a different room (2 queen beds) instead of the king room reserved. Once in the room, took a shower and used restroom. Toilet wouldn't flush. Plus the air conditioner wass visibly broken and falling on the floor. When I attempted to habe these situations fixed, was told that there were no other rooms available but someone would come take a look in 30 mins or less. After an hour I went back to the front desk and spoke to the male half that runs the place. I reiterated that none of my original reservation was met and that having a non functioning toilet and air conditioning was unacceptable. Was told that if I didn't like it I could check out. I immediately did so. But even after all of this, was still charged $25 for my shower since "the room couldn't be rented" for the night. To top it all off, one of the multiple children running around behind the desk proceeded to yell at me that "my daddy loves me, that's why he wasn't here." I have a formal complaint filed with corporate for super 8. I work 35 miles from this location and will NEVER do business with them again!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
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1  Thank medic_tnb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2014

We stayed at this hotel for 4 nights during a softball tournament. The breakfast area was nice and filled with the Super 8 standard food and drink.
This place is run by a husband/wife duo. The kids like to run around the lobby and stairs area creating a little noise. The check is was short and sweet and border lined on rude. No introduction to breadfast hours, pools, etc. Just a simple, here is your key.
The room was interesting. The bed was comfortable. The air conditioning unit roared like a jet airplane engine, turning on and off all night. The HBO channel did not work 3 of the 4 nights we were there. The TV is at least 12 years old. The room appeared fairly clean in the middle. However, around the edges were very dirty. Behind the couch, along the baseboard, under the bed, etc. My wife even found an empty condom wrapper just under the bed. Nasty.
If management took a little time to do some deep cleaning, this could be a good motel. The location is good in the center of Pinetop.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank warste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2014

My husband and myself have never stayed in such a filthy place. It was so bad that we hardly slept all night. We wouldn't even take a shower. There were hair and yearn around the toilet, I wish we would have checked out the room before we paid for it. This Hotel chain should check out the conditions. VERY, VERY BAD OH! Plus the room they gave us was a handicap room.

Room Tip: I could not rate this place.
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Stayed: June 2014, traveled as a couple
1  Thank Patti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2014

The price is right, the location is central, and my room was clean. If you need a flat screen TV, pony up the cash for a more expensive hotel. Want to save a few bucks? Stay here! Plus, the offer a free breakfast in the morning! Yea, it's not eggs Benedict or lobster omelets, but for $60ish a night you can't beat it!

  • Stayed: June 2014, traveled solo
    • Value
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2  Thank xJEFFROx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Pinetop

Address: 1202 E White Mountain Blvd, Pinetop-Lakeside, AZ 85935-5004
Phone Number:
Location: United States > Arizona > Pinetop-Lakeside
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #12 of 14 Hotels in Pinetop-Lakeside
Price Range: $54 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Pinetop 2*
Number of rooms: 42
Official Description (provided by the hotel):
Situated in the mountains, this motel is within a 10-minute walk of Ponderosa Plaza, Hon-Dah Casino, and Woodland Lake Park. Pinetop Lakes Golf & Country Club is 2.7 mi (4.3 km) away. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, and laundry facilities. All 42 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and 50" Flat Screen TVs with cable channels and free HBO. Guests will also find coffee makers, free local calls, and hair dryers. ... more   less 
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Also Known As:
Super Eight Pinetop
Pinetop Super 8
Pinetop Super Eight

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