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“Excellent”

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Roxburghe Hotel & Golf Course
Ranked #1 of 1 Hotels in Heiton
Certificate of Excellence
Reviewed August 23, 2012

We stayed for two nights as we got married at Kelso Registry Office during our stay.
All of our party (including 2 teenage boys and the In-Laws) were wonderfully looked after.
The bridegroom, his sons and the father-in-law, managed to fit in a round of golf too - which they said was excellent.
Myself and my mother-in-law used the Hotel Beauty Salon, which was very good.
Lovely food and beautiful surroundings.

Stayed: August 2012, traveled with family
1  Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan E, General Manager at Roxburghe Hotel & Golf Course, responded to this reviewResponded October 10, 2012

Thank you very much for your review of the Roxburghe Hotel & Golf Course.

It was a pleasure to read that you chose to stay at the Roxburghe and celebrate your family wedding with us and that your family managed to enjoy the majority of the facilities and services at the hotel.

We really appreciate the time you have taken to post your review and provide other guests with information they can use if they are considering visiting the hotel and the Scottish Borders.

If there is any more I can do to help in the future and you wish to return to the hotel please do not hesitate to contact me directly.

Once again our sincere gratitude for taking the time to post your Trip Advisor review of the The Roxburghe Hotel and Golf Course.

Kind Regards

Duncan Evans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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306 - 312 of 438 reviews

Reviewed August 23, 2012

We loved this wonderful old hotel on an Enlgish estate. The library bar was our favorite place to be. Full of books and wonderful old furniture. The main house has several sitting rooms, all beautifully decorated like an old English manor house. Fires burned in the fireplace giving the main hiuse a wonderful cozy feeling. The only downside was the poor Internet connection. The formal dinners are pricey, so we ate in the bar, where they had amore than adequate menu.

Stayed: August 2012, traveled as a couple
1  Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan E, General Manager at Roxburghe Hotel & Golf Course, responded to this reviewResponded October 10, 2012

Thank you very much for taking the time and effort to post a Trip Advisor review of your recent stay at The Roxburghe Hotel & Golf Course.

We are delighted that overall you enjoyed your stay with us. The choice of menu in either the Library Bar or the Restaurant was intended to satisfy guests who wanted to eat light or less formally and it appears that you enjoyed this service on this occasion.

We do appreciate your comments regarding the internet service, we are doing everything we can to ensure the coverage throughout the Hotel is positive although please accept that due to our rural location the service is somewhat limited and again this is something we are pursuing with BT.

If there is any more I can do to help in the future and you wish to return to the hotel please do not hesitate to contact me directly.

Once again our sincere gratitude for taking the time to post your Trip Advisor review of The Roxburghe Hotel and Golf Course.

Kind Regards

Duncan Evans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

Clean, friendly, peaceful, well maintained fantastic breakfast what more could you want. We live 70 miles from this hotel so it's ideal for an overnight get away we will be back this year. The room with the four poster bed that we had was beautiful and comfortable with ample tea and coffee facilities and a great bathroom, can't wait for our next visit.

Stayed: August 2012, traveled as a couple
Thank Mark and Louise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan E, General Manager at Roxburghe Hotel & Golf Course, responded to this reviewResponded October 10, 2012

It was a pleasure to read your Trip Advisor review of The Roxburghe Hotel & Golf Course. Thank you very much for taking the time and effort to post your comments.

We really do appreciate the time our guests take to provide their personal feedback and thoughts about the service, hospitality and facilities at The Roxburghe.

If there is any more I can do to help in the future and you wish to return to the hotel please do not hesitate to contact me directly.

Once again our sincere gratitude for taking the time to post your review.

Kind Regards

Duncan Evans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

What a gem! Lovely old manor house set in beautiful grounds and a river running through. Very comfortable with lovely old fashioned furniture. The staff were very friendly and helpful. The restaurant was excellent and breakfast delicious.
The golf course was very pretty and challenging. A buggy was a good idea as there was quite a walk between some holes. Club house welcoming.

Room Tip: We had a golf package which included a nice standard room. Superior rooms were georgeous
See more room tips
  • Stayed: August 2012, traveled as a couple
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Thank WarwickshireMarakesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan E, General Manager at Roxburghe Hotel & Golf Course, responded to this reviewResponded October 11, 2012

We really appreciate you posting such a positive review.

It is a pleasure to read that you enjoyed both the golf and the hotel. Your feedback is invaluable to us as a hotel so that we may learn from your experiences; for users of Trip Advisor it provides a balanced perspective on the service and hospitality at The Roxburghe.

If there is any more I can do to help in the future and you wish to return to the hotel please do not hesitate to contact me directly.

Once again our sincere gratitude for taking the time to post your Trip Advisor review of the The Roxburghe Hotel and Golf Course.

Kind Regards

Duncan Evans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2012

The Hotel is set in a park like setting.
We made the mistake of spending only two nights.Should have stayed longer. The staff was welcoming and friendly,service was graces and not intrusive.Food was excellent.The library bar and set sitting rooms with the fire places were as if you were in someone home.the place is very clean and well maintain. No detail over looked.this is clearly one of the better Country House Hotel I have stayed at. Well be back for a longer stay.

  • Stayed: August 2012, traveled as a couple
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Thank Irontree6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan E, General Manager at Roxburghe Hotel & Golf Course, responded to this reviewResponded October 11, 2012

We really appreciate you posting such a positive review. Your feedback is invaluable to us as a hotel so that we may learn from your experiences; for users of Trip Advisor it provides a balanced perspective on the service and hospitality at The Roxburghe.

If there is any more I can do to help in the future and you wish to return to the hotel please do not hesitate to contact me directly.

Once again our sincere gratitude for taking the time to post your Trip Advisor review of The Roxburghe Hotel and Golf Course.

Kind Regards

Duncan Evans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2012

Stayed at the Roxburghe Hotel for one night on the 28th July. It was first class from the moment we arrived. The room was lovely & clean and had everything we needed. The staff were pleasant, polite & helpful. The surroundings that the hotel is set in are beautiful, just wished we had, had time to explore around the gardens. The breakfast had a good choice of cereals, fruit juice etc and the cooked breakfast was plentiful. The Roxburghe Hotel is a place that would suit all occassions whether it be quiet and intimate or for family/friends to meet at.

  • Stayed: July 2012, traveled as a couple
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Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan E, General Manager at Roxburghe Hotel & Golf Course, responded to this reviewResponded October 11, 2012

We really appreciate you posting such a positive review. I am very grateful that you mention the team at the Hotel, it is as a result of their commitment and enthusiasm that we are rewarded with your lovely comments regarding your stay.

We are very fortunate to be located in such a beautiful part of the world, close to so many historical landmarks, not too far from Edinburgh, Newcastle or the coast and in my opinion set within some of the most gorgeous scenery within the British Isles.

I do hope you chose to return in the not too distant future but if there is any thing I can do to help please do not hesitate to contact me directly.

Once again our sincere gratitude for taking the time to post your Trip Advisor review of The Roxburghe Hotel and Golf Course.

Kind Regards

Duncan Evans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2012

The Roxburghe is in a really lovely location just outside Kelso - a beautiful building with superb interiors and crisp linen tablecloths and napkins surrounded by wonderful Borders countryside. It deserves to be one of the best restaurants in the UK - but it isn't.

They are currently advertising a 2 course lunch for £10.00 per person. Sounds great but the main course does not include potatoes. These are charged at £3.50 extra per person. £3.50 for potatoes?? PLEASE!!

The lamb was OK - no better - no less. The sea trout was very dry and almost inedible. The Creme Brulee was totally tasteless. This hotel is owned by the Duke of Buccleuch - I'm sure he wouldn't put up with this kind of food at Floors Castle.

Finally the service was totally amateurish. Staff dropped bread and cutlery on the floor. Not at all what we were expecting.

Bit more training required methinks

  • Stayed: July 2012, traveled with friends
    • Value
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4  Thank georgie0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan E, General Manager at Roxburghe Hotel & Golf Course, responded to this reviewResponded October 11, 2012

Thank you very much for detailing your recent experience here at The Roxburghe Hotel & Golf Course, owned by His Grace, The Duke of Roxburghe. Naturally, I am disappointed to hear of your dissatisfaction with the menu and pricing.

If I could clarify; the lunch time market menu which you refer to is an opportunity for us to provide exceptional value for money for food items that are sourced locally, in season and at the best prices we can possibly obtain for our guests. I believe we do not rush our guests through lunch, if someone wishes to take 40 minutes or a few hours at their table they are more than welcome to do so. The supplementary charges for additional dishes like potatoes and vegetable, are exactly that supplementary items and are offered as shared dishes. I am sorry that you did not appreciate this and that we appeared to not deliver to your expectations.

Your feedback is invaluable to us as a hotel so that we may learn from your experiences; for users of Trip Advisor it provides a balanced perspective on the service and hospitality at the hotel.

We are terribly disappointed that you felt let down should you wish to converse privately or provide more comprehensive discussion through a dialogue we would be more than happy to receive your direct feedback.

If there is anything I can do to help in the future or in the meantime please do not hesitate to contact me directly.

Once again our sincere gratitude for your time and balanced opinion.

Kind Regards

Duncan Evans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Roxburghe Hotel & Golf Course

Address: Roxburghshire, Heiton, Kelso TD5 8JZ, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Borders > Kelso > Heiton
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Heiton
Price Range: $179 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Roxburghe Hotel & Golf Course 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Roxburghe Hotel And Golf Course
Roxburghe Hotel Kelso
Roxburghe Hotel Course

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