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“Managment / Owners have terrible customer service. Very rude and arrogant.”
Review of Motel Ningana

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Motel Ningana
Ranked #9 of 10 Hotels in Mudgee
Reviewed November 15, 2010

We were supposed to stay at the Ningana motel in Mudgee in November 2010. We had booked 2 rooms. I rang a week prior to our stay to confirm the booking as I always do before traveling. All was ok. We received a strange phone call the night before we were leaving from the owner to check the booking. He then asked to check the rates we had been quoted over the phone. When I told him the rates we had been quoted he then told me it was wrong and the price was higher for each room. He told me I was in the wrong and that I could not have been quoted the wrong price and it was an error on my part. When I questioned this he said "perhaps you had better stay else where". He was extremely rude. We were very upset at this and at the last minute did some searching and made phone calls and found some where else to stay. (Which was fantastic). We found out the next day that there was a large funeral in town and 2 weddings and believe the owners of the motel knew they could get more money for the rooms we had booked and when we refused to pay the higher rates, they wanted us out to make way for others who would pay more at the last minute. He was very rude and arrogant. Would not recommend this motel to any one. A budget hotel with budget management.

  • Stayed: November 2010, traveled with family
    • Service
4  Thank guidofamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
motel_ningana, Owner at Motel Ningana, responded to this reviewResponded December 29, 2010

It is our procedure to politely check a reservation at least 1-2 days before an expected arrival if there is no credit card guarantee or deposit, which was the situation with this booking.
The tariffs we quote are published in the Budget directory and are displayed in our reception. We actually ,at this late stage of contact , offered the rooms at a discounted rate, relative to the number of people, or the opportunity to book elsewhere. Our day sheets indicate that our rooms have been let at advertised tariffs and no financial advantage has been sought or taken by any considered extra demand. Perhaps the fact is that this guest had unfortunately focussed on a tariff, possibly from another source, that does not correlate with our advertised tariff and the number of people the booking was for.

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85 - 91 of 92 reviews

Reviewed August 29, 2010

We stayed at the Ningana Motel in Mudgee as we had travelled there for the weekend with friends and my partner and two young children. Our trip to Mudgee was to experience the ever popular Mudgee Field Day. Ningana Motel was centrally located in Mudgee and was within walking distance to pubs and restaurants. In fact the friendly owners of Ningana recommended a lovely pub just around the corner for dinner and we had a lovely evening out. We stayed in the terraced apartments which were just beautifully fitted out, extremely clean, warm and inviting with all the ammenities that you could think of including foxtel in each room and air conditioning. We would highly recommed staying at the Ningana Motel in Mudgee to any one interested in a country style getaway.

  • Stayed: July 2010, traveled with family
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1  Thank CamdenSquid79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2010

rooms were cold, heating was inadequate, not very comfortable for a winter stay,
soap and shampoo was not replenished and we had to obtain our own
basic utensils and cups/saucers not supplied
water supply not very good, shower would alternate from scalding hot to cold when other units used their water

  • Stayed: July 2010, traveled on business
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3  Thank sallytourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2010

The location is perfect , We travelled to Mudgee for a weekend getaway with our daughter and son in law, we were in a unit accross the road from the motel.
The beds were so old and uncomfortable they should have been tossed out 5 years ago.
Who ever the cleaners are they should be shown how to clean.
The bedspreads were unclean and not at all as we expected.
There is a hotel next door and the noise was terrible we were there on a Saturday night.

  • Stayed: May 2010, traveled with family
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5  Thank daytripper2903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2008

I have been staying at the Ningana for years now and always find it a pleasant stay when I'm in Mudgee. The rooms are compact yet comfortable and are well equipped, the staff are friendly and helpful, and the motel itself is easy walking distance from pubs, cafes and shopping. The Oriental across the road is good value for pub grub, as is the Lawson Park Hotel next to the park.
Try hiring a bike to visit the 35+ wineries as it's a great way to see the beautiful countryside.

  • Stayed: September 2008, traveled with family
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1  Thank JonnyDundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2008

Very unfriendly management who on arrival outlined all penalties for losing keys and checking out late and would charge any extra cleaning costs etc to credit card details (given to confirm booking) even though payment was made in cash.
Local tourism authority should be made aware of this establishment damaging the reputation of local area.

  • Stayed: October 2008, traveled with family
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4  Thank MudgeeTraveller46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2008

My husband and I stayed in Mudgee for 3 nights during a recent vacation. Our purpose for visiting was to visit the Mudgee vineyards and wineries. We chose the Ningana Motel after consider ing almost all the other hotel/motel properties in Mudgee. The Ningana is located right in the centre of Mudgee town, across from the Oriental Hotel which serve great pub grub and next door to a Coles Supermarket, which makes for very convenient grocery shopping. The rooms have been recently renovated and are very well maintained, clean, etc. We particularly valued the provision of a french press (coffee plunger) in the room, which enabled us to have decent coffee with our breakfasts, without having to leave our room, although there are a number of cafes serving good brekkie within walking distance of the Ningana. The motel also has laundry service onsite, at the very reasonable price of A$5 per load. We highly recommend the Ningana for a value for money stay in Mudgee.

  • Stayed: December 2007, traveled as a couple
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3  Thank wendywelding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel Ningana

Address: 76 Mortimer St, Mudgee, New South Wales 2850, Australia
Phone Number:
Location: Australia > New South Wales > Mudgee
Amenities:
Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly)
Hotel Style:
Ranked #9 of 10 Hotels in Mudgee
Price Range: $93 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Motel Ningana 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
The Ningana Motel provides you with exceptional value for your stay in Mudgee. While the Motel gives you prime position right on the CBD doorstep you are also treated to comfort, quality, quietness and helpful service from our staff. These unique points will make your stay even more enjoyable.All 18 rooms are spacious and located on ground floor with parking outside each unit. All rooms have Wi-Fi Internet available, HD LCD Television, Free Austar, air conditioning, microwave, toaster, refrigerator and fresh milk. All include ironing equipment, electric blankets and an en suite bathroom with shower and hairdryer, all rooms are non-smoking. Guests have access to BBQ and laundry facilities.Rooms provide queen beds and vary from deluxe single, deluxe double, deluxe twin and spacious two bedroom family units. All efforts are made to accommodate the configuration you require. Breakfast is available to all rooms with other dining requirements met with the Motel’s location being so near to notable Mudgee eateries. Our staff are more than happy to assist you with touring of the Mudgee region such as winery tours, bicycle hire, maps and general local knowledge.Be comfortable and relaxed with the accommodation we provide and the convenience of the location. Enjoy the friendly old-fashioned hospitality and service. Along with the Mudgee Region, the Ningana Motel is a ‘Very Nice Place To Be’ ... more   less 
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