We stayed here a few years ago and loved it, so on our way home after a well earned holiday we decided to stay again.
This is a large motel and conference centre. The grounds are stunning, but our room was a huge disappointment.
On booking we asked for a queen bed on the ground floor "as I have a back problem" This was made very clear to reception. Ground floor room was provided, but, the shower was a shower head "over the bath" this meant stepping into the bath and as the taps were the old style of 2 taps just above the bath with a knob you pull up to turn the shower on this was for me very difficult especially as the water kept changing temperature and I have difficulty bending over. I would have thought reception would have explained this to us and we would have found a different motel. the shower head also kept falling down .
The bed was a "firm" mattress on a timber frame with wooden slats, not what we would expect in a 4 star motel. Tiles in the bathroom were tired. There was a brass style cover over the light switch in the bathroom that had someone's initials and a number scratched into them. Below was another brass cover that did not quite cover the hole and was also very scratched. There were 2 screws sticking out of the tile wall in the bathroom maybe they use to hold a towel rail ??
The two seater lounge also looked tired. The carpet had a join across it that was starting to fray. The wall as you entered the room had chips in the paintwork and scuff marks on the wall. There were even cobwebs on the cornice and to top things off we got into a "hot" bed ! The electric blanket had been left on, surely the staff making up the room would/should have noticed this and turned it off.
The view from our room was lovely, over looking a small lake and water feature but the underside of the veranda roof needs a good coat of paint, there was a timber setting - two seats and a table style for us to use but again in need of a re coat of stain and worse of all there was a distinct smell of a male cat.
On the up side staff were pleasant and the breakfast and dining room excellent.
From other reviews it seems there are different standards of rooms, so ours must have been at the bottom end, as we were given an RACV discount. We have stayed in far better motels for a lot less, so all in all compared to the other motels we stayed at during this trip, both 3 and 4 star this was a major disappointment and we doubt we will be back.
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