Firstly the good things. Cuenca is a fantastic place to see visit and stay. This was the only place we planned to stay two nights on an extended tour and was also the last stopover on the way to Madrid airport and home. The hotel bathes in a prominent position in the town and shares the building you see. The Church to the right is separate and to be fair the new extension to the right fits in well. You do not need to stay here to have the benefit of this wonderful place.
You would think that with this natural advantage and the prices they were charging along with the Paradores 'reputation' as a Group that you could be expected to be greeted as a 4* guest. Sorry but a cheap hotel chain in the UK comes to mind. We had paid extra for a room with a view but ended up with 305. A view, yes but the tree outside took away the view of the hanging houses - this was disappointing but not essential. The room was 4* but some of the furniture had seen better days.
On arrival at about 17.00 Reception was fairly busy. We were advised of our room number and directed to the room - no offer of help with luggage or concession to age. We elected to pay for parking (€12 per night) and booked a table for two for dinner for €33 per person.
Having rested from our journey it was time to get ready. The internal frosted modesty screen door latch was broken and looked as if it had been in that condition for sometime. Even after 40 years of marriage the double sinks of the en suite fails to overcome a basic failing of being unable to shut the toilet door. This was compounded by the nail that was proud of the wood work by 5 to 10 mm at shoulder height as you entered to bedroom itself. This was evidence of a simple lack of care.
"Don't let it spoil things" and I agree. Changed fresh and looking forward to a first class dinner in the cloister quadrangle with live concert musicians. We arrive on time to a restaurant with 30 people dinning at most. Then a 10 minute wait to be seated followed by a similar wait for a menu only to be able to place an order an hour or so after arrival.
Half way through our first course (A local dish not quite to my taste but I offer no adverse comment) the thunder and lighting started and music stopped. There appeared to be no plan B. Other diners left and ate in the cloister at odd tables - others including us went into the breakfast room and had the main meal there. My sirloin steak arrived and the other main along with it. It was simply inedible and not fit for a dog. We left disappointed and hungry.
Why was nothing said at the time. It had been a special time as it was a Ruby wedding tour and my wife prefers no to make a fuss.
The pre-set breakfast buffet was good value but then it needed to be! We decided to stay out second night. The offer of a free meal with Champagne, if made, would have persuaded us to have diner there again.
With the exception of the room maid and the barman who made a decent cup of tea - I would be hard put to employ any of the staff with whom I had contact in a £ shop.
I have tried to avoid giving any bad reviews and have kept to the facts.
So should you stay here. Yes BUT only if you have the will and resolve to insist and get the service and courtesy you are paying for! Otherwise stay away or go in for a cup of tea if you just want to see the building inside. (Have it outside the bar e.g. on the terrace and that will be 15% extra please!.
One other suggestion Garage fees being charged on a daily rate of €12 could drop a little for the second day and could even be capped a say €25 for stays of three days or more.
The voucher for 15% off a lunch in an other Paradore as we paid the bill. No thank you. Lets get to the Airport!
- Official Description (provided by the hotel):
- 16th-century Convent in late Gothic style, lovingly restored & converted into fascinating Hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Agoda, Hotwire, Hotels.com, Expedia, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Parador de Cuenca reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Parador De Cuenca Hotel Cuenca
- Parador De Hotel Cuenca
- Cuenca Parador De Hotel