We stayed at this Parador with friends and it was a curate's egg of a visit. The location is fine, directly across the gorge from the historic town centre and connected via an adjacent iron bridge that crosses the gorge, so it is perfect for a visit to Cuenca. This is a Parador where there is an old original part of the property that was a nunnery, added to with a modern extension. Our rooms were slightly more expensive, on the 3rd floor and overlooking the gorge/bridge/hanging houses in the town. Our room was OK in standard Parador furnishing and the air con worked, albeit a bit warm in the summer heat as the room thermostat didn't have any effect when adjusted. Bathroom fine with twin hand basins.
So far, so good, but dinner was poor on a number of levels: the dining room only had a maximum of 6 diners apart from our group during the evening, but service seemed lacking in welcome and enthusiasm. We arrived at the opening of dinner service at 20:30 and it was meant to be open until 23:00. By 21:50, (still early for Spanish dinner) the staff were clearing all the dining tables noisily and we were under no illusions that our continued presence was not desired as the minimal staff on duty set up the breakfast displays prior to heading home. Our main courses were poor, being produced by a chef who believes that an unbelievably heavy hand with salt is a brilliant idea. Every dish (including vegetables) was hideously over-salted. We eschewed desserts and gave up after just about passable coffee. Parador dinner menus promise much on paper but deliver far less. Our breakfast was OK but our friends (breakfasting later than us) suffered disjointed service and frustration. They had already asked to see the GM (who was personable, courteous and sympathetic) regarding the dinner fiasco and he adjusted our dinner bill, for which we thank him.
Recently, we reviewed another Parador which also suffers comments about poor customer service and in our review we mused that this is not just in Paradors. The Parador organisation seems to have problems in common with Spain itself and, as these hotels are not cheap, such difficulties could prove ever more difficult for the government-owned chain: perhaps it is the ownership plus central direction of Parador customer-facing staff that is the issue here.
- Official Description (provided by the hotel):
- 16th-century Convent in late Gothic style, lovingly restored & converted into fascinating Hotel. ... more less
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- Also Known As:
- Parador De Cuenca Hotel Cuenca
- Parador De Hotel Cuenca
- Cuenca Parador De Hotel