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“don't believe everything you read.... you get what you pay for”
Review of Santa Monica

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Santa Monica
Ranked #39 of 44 Hotels in El Arenal
Reviewed November 1, 2013

We stayed in the Santa Monica in September 2013 - 2 couples I have to say please don't believe everything you read, it really is what you make it! We will give you an honest review that we believe is up to you. We arrived too early for check in however Helena (lady on reception)allowed us to have our wristbands and start the all inclusive immediately, the room was spotless and our beds were changed daily and if you follow hotel room etiquette and put your towels on the floor they will be changed as often as you wish, there were always cleaners around for anything you required The food was basic but you won't go hungry and the chef was incredibly proud of his culinary creation and the was a different choice every day. the pool was shaded from approx. 4pm but you were welcomed with open arms by Sylvia at the Allegria who's pool was small but in sunshine all day and the all inclusive drinks applied here as well. Staff were hard working and if you smiled and were polite so were they, whilst not perhaps being suitable for young families as adults we had an absolute ball!!!!!!!!!!!!!! unfair reviews make of it what you will.

Room Tip: Share lol and go with an open mind
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  • Stayed: September 2013, traveled as a couple
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19  Thank jeff h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 - 52 of 220 reviews

Reviewed October 27, 2013

The Santa Monica hotel was very welcoming when we arrived, it's what you would expect from a 3* hotel. I wouldn't recommend it for families with small children, as the pool isn't protected, doesn't have a lifeguard or any appropriate buoyancy aids. Me and my boyfriend visited here late august 2013, all staff were friendly and very helpful, they have free wifi and two bars, some of the pictures on this site are very old and it doesn't look anything like that.
The positives: Delicious food buffet, room was cleaned everyday, very close to the beach, 10 minute walk to the aqua park, lots of site seeing and places to go.
Play de palma isn't much of a family holiday place i would say unless you have older children and want to venture out.
The negatives: the food was pretty much the same very day, the pool had missing tiles on the floor, bedding wasn't changed, no family entertainment, beds were very firm and uncomfortable after 7 days of staying.

Me and my partner did have a fabulous time and would go back, it is a 3* hotel and you can't expect it to be perfect as long as it provides food and a bed we were happy, we went all inclusive and we could have any house spirit and beer for free aswel as soft drinks.

if your looking for a cheap and cheerful holiday and want to venture out, site see, party, and go for days out this place is amazing, plus its only a 30 minute bus ride to magaluf!

out of 10 i would give this place a 8/10.

hope this helps have fun :)

Room Tip: at the front of the building preferably just above reception,so you can get wifi in the room, otherw...
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  • Stayed: August 2013, traveled as a couple
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5  Thank charlotte l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013 via mobile

Interesting reading comments on this. We 'stayed' here in July 2012. I use the term 'stayed' very loosely as we were transferred to a gorgeous all inclusive 4 star in Palma Nova, before we could experience sleeping on the sofa of the tv lounge!
I can only describe that first day as SHEER HELL. I've stayed budget in the past so know what to expect...not that we even got to see the inside of one of their rooms. We saw the 4 sun loungers- as it was then, the awful lunch buffet, the very dated building. Heard the stories about fighting, noise, police being called daily, people sleeping in corridoors etc. What we saw were at least 20 groups of people being told "you have no room" due to overbooking. Never experienced stress like it but thankfully we were always civil to an ex pat english lady on reception who saw that we were transferred ASAP. Many others were literally trying to climb over reception in a rage of panic. Literally it was THAT bad!!

I only post now as I see many others have had mixed experiences of this place, many are bad. After last summer I'd have expected the place to be brought up to at least a basic standard. ..looks like that hasn't happened.

I would AVOID THIS PLACE LIKE THE PLAGUE. Seriously folks, this place isn't worth the risk.

Stayed: November 2012, traveled as a couple
5  Thank ChrisnHannah2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

I booked this hotel over the phone with ice lolly and it's mine n my boyfriends first holiday together and after reading all the reviews I was pretty much in tears!! ....
But Soon as we walked in we was happy enough, though the staff don't talk much English but they do try and help, the room was basic (who cares you only sleep in it) - they also have speakers in the room if you have a 'jack lead' you can plug in :)
Food was not good at all we ended up having to go out 3/4 nights, We didn't see the need to complain as it's only 2* so you know your not getting nothing special.
Plus the drink is all inclusive so who cares ;)

Bad pointers- there is a minimarket shop right opersit don't go in there the man that owned it followed me with his laptop putting me on screen to people laughing the Dirty ****** ! & there was others that said he had done the same to them aswell,
Also me and my friend had our mobile phones stolen on the beach so don't take your phone and ignore the horrible stuck up reviews if u want a nice cheap all-inclusive holiday you will make the most of it and enjoy it! :D

  • Stayed: September 2013
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4  Thank Karleyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

Very friendly staff . Rooms basic but clean . Every day cleaning lady was making sure towels are clean and fresh and room is spotless . Food was basic but tasty . Each day something defrent to pick from the Buffett. For budget holiday not bad at all . Hotel location great ...not far from the sea and in quiet area . Staff speaks basic english

  • Stayed: April 2013
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4  Thank Bartlomiej M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

this hotel was certainly a lesson learned. All inclusive was a joke, the food was terrible. you couldn't even call it food. spam for breakfast which any left over was served in a sauce in the evening. no fruit. no water available at breakfast. stale cereals and uht milk. Forming an orderly queue at every meal!
The room was sort of clean with fresh sheets on arrival but no change of sheets for the week. towells were not refreshed either. on arrival we were stood next to a resident who was asking for extra toilet paper. the view from our balcony was a beautiful green tree displaying used condoms dangling in the sunlight ! one of the banisters on the stairwell was broken the whole stay and on the last day it was removed leaving an open stairwell.. not very safety conscious.
the staff looked miserable and very unapproachable all the time. the bar staff had trouble understanding 'coffee'.
the pool was small and very cold and dirty. 12 sunbeds for the whole hotel which were mostly taken up with towels and not bodies.
the area is obviously for roudy stag/hen parties and for loud people who just wanted to spend their holiday in an alcoholic glaze.
we made light and fun of a bad choice of hotel/destination. we found some very friendly local bars that didn't attempt to rip us off. We had an excellent english breakfast one morning - something we don't normally do on a spanish holiday.
the beach was within walking distance so we escaped to that every day and made the most of our week.

  • Stayed: September 2013, traveled as a couple
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2  Thank shaz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2013

Just back from the santa monica hotel
food at this hotel is very very basic, we where all inclusive and had three evening meals after that we decided to eat out for the rest of the holiday as we spent a lot of time on the beach and did not see the point of rushing back to the hotel to a very basic choice of food. i am not a picky eater i just did not find that much to pick from. never used the pool as there is only thirteen sun loungers and by the time we got there at 8am they were all gone.
staff at this hotel work very hard and have a lot to put up with. i would say if you are going here bring ear plugs as it gets quite noisy during the night when the party animals come back from the nightclubs they then party all night in their rooms.
Met some lovely people during our stay, would i return, if i got it at the right price maybe.
Dont be put of by this review its not too bad just don't expect too much.

  • Stayed: September 2013, traveled as a couple
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3  Thank BJ1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santa Monica

Address: Avenida De Europa 6, 7600 El Arenal, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #39 of 44 Hotels in El Arenal
Price Range: $64 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Santa Monica 2*
Number of rooms: 204
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Also Known As:
Santa Monica El Arenal, Majorca

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