I tried not to read the reviews before I went but I did and sadly they are all correct. The receptionist was very rude not helpful at all. My partner and myself got placed in a room that was right next to the stairs so we could hear all the noises of people as they came up the stairs. The room was tiny, we were meant to have a double bed but instead was 2 singles pushed together, no air con so we paid €10 for a 'fan' which did not help in the slightest, the lock on the balcony was terrible anyone could of just pushed it hard enough and would of got in. The cleaner was rude also always moody didn't understand a word of English never got our bedsheets changed the week we was there so was pretty pointless even having a cleaner she didn't clean our balcony either. We paid for all inclusive and the food was terrible the breakfast was pretty much for the German tourists so we didnt have breakfast at all while we stayed, dinner was average soups pasta chips etc and supper was the same there was no names beside the food to even say what we were going to be eating either!!!, the pool bar didn't open until 11, the pool was always surrounded by drunk German or Spanish groups that were far too loud kids couldn't even get the chance to play in the pool without getting a ball chucked off of them this is not a family hotel in the slightest. The beach wasn't far away just down a very steep hill may I add. On our last night when we NEEDED sleep some drunken Germans knocked on our doors pretending to be the police. Very understaffed hotel the young lady and man were nice but other two waiters were moody, the man receptionist didn't understand a word of English either! Would not recommend this hotel to anyone. I certainly will not go back.
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- Also Known As:
- Santa Monica El Arenal, Majorca