It's obvious this hotel has just reopened after renovation over winter and so in General has a fresh, new feeling about it. They seemed to have been trying to increase activities judging by other reviews by having more than just one disco a week, but beyond that there's honestly little in the way of evening entertainment (including the local area, and yes there is a prostitution issue as mentioned with men on the streets often trying to lure holidaymakers into brothels so watch out) beyond either watching TV in your room or reading by the pool. So not much of a family resort I'd say as there is unfortunately very little to do in el arenal, but the bus to Palma leaves just across outside the hotel so eat regular intervals.
Internet is a bit pricy only one device for each 15 euros for a a week so not great if you both have phones/tablets etc.
As for the rest? Rooms are cleaned regularly with a good bathroom and HD TV. Beds....not the greatest in tens of comfort. Blankets are actually several layers of sheets you'll end up having to unwrap yourself from and there were no other blankets as mentioned in another review. Safes were all offline hotel wide and locks/alarms didn't work properly on patio doors, substituted with a flimsy catch. So security is a worry if you're on a ground floor and have lots of cash/valuables. You will NOT get a lie in at this hotel if that's what you like on holiday. The noise from 6am onwards makes this impossible due to the thin walls especially if your room is poolside and the staff come out to wipe out the entire area daily with long poles which they aren't at all careful about bashing off the railings. Plumbing is also very noisy and room cleaners can and will turn up at any point even up until 6pm
Okay, cons aside. The food is fantastic and indeed, despite what I was expecting, lunch and dinner varied a lot from day to day and I thought it was all very tasty and you'll never be without a full English in the mornings.
The unlimited drinks are easy to access with self service fountains in the bar, restaurant and around the main pools. Table red and white is self service in the restaurant and beer is all San Miguel as can be expected though will have to pay for other wines. No cider if that's your thing but plenty of mixer drinks (vodka, rum etc. including baileys)
Staff are all very courteous though there's always normally a bit of a cue at reception for help and there's a locked luggage room for their with late departures as well as a room with an air hockey/pool table. Two pool areas, roof and terrace (though you may end up chasing the sun and moving beds a lot in the terrace was it's surrounded in most sides by walls, this is the in one with the bar. Roof pool is great for catching rays though there is a bad smell around the pool itself a all the AC vents emerge there but it's only limited to the pool itself and not the larger patio area just round the corner which is nice and quiet.
In summary it is the quintessential 3 star hotel: clean and well serviced but with things that will irritate. Food is great, drink selection is good if you like mixers. Nothing really to DO per say unless you're there to chill by the pool and soak up rays. Good transport to Pslma. Beach is just round the corner and down a bit and is gorgeous (though you will be bugged every five mins by the roaming beach massagers)
All in all, good value for money, not a nightmare hotel and you won't hate it by any stretch but just don't expect this trip to...stand out and leave a lingering impression. Final word: a great getting-away-from-it-all hotel and you'll enjoy your trip so long as you plan excursions in advance and be ready to travel to Palma.
- Official Description (provided by the hotel):
- This hotel has been refurbished recently. The rooms have a full bathroom, satellite TV, telephone and air conditioning. There is a large bar lounge with recreational areas and two swimming pools: one is located on the upper terrace of the hotel to let you enjoy with friends or with your partner. ... more less
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- Also Known As:
- Saga Hotel El Arenal
- Saga El Arenal
- Caribbean Bay El Arenal, Majorca