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“not happy with this hotel”
Review of HSM Reina del Mar

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HSM Reina del Mar
Ranked #16 of 44 Hotels in El Arenal
Stevenston, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“not happy with this hotel”
Reviewed July 27, 2012

My partner and myself booked this hotel last minute. We flew via stanstead which we do quite often only an hours flight from glasgow and works out cheaper.
When we arrived in mallorca my son had already booked the transfers which he didn't realise that we could have got the local bus instead would have been cheaper and quicker. Was pleased to see that it was a mini bus and we didnt have long to wait on the bus before we left for our hotel.
Sometimes you can be waiting on the bus for over an hour for other flights coming in and then your transfer times on top.

We booked the 7th till 14th july
When we arrived at hotel we thought it looked nice, we were given room 817. room was spotless everything you needed.The hotel is on a steep hill down to the beach if you have walking difficulties like i have it would be hard my partner found it hard going so anytime we went out we got a taxi back.

we had booked all inclusive there were only a few people the same the rest were half board so at lunch time there were very few in restaurant. I dont blame them food was awful very little we could eat. When we asked for a snack were told we would have to pay we got them half price but not the point have never had to pay for snacks in all inclusive.

The lifts are needing attention, I got stuck in the lift that goes to the bar on the sunday night. They couldnt get the door open was stuck between floors was really scared. It took a group of germans to eventually get me out.

Not much entertainment an old man playing cds sunday and thursday. Bar empty at night as so few all inclusive. Hotel was very loud with all the young ones coming in from the clubs.

Hotel was lovely and clean and the staff friendly and very overworked.

There is no air conditioning in the rooms which got very hot so found it hard to sleep.

I would not recommend this hotel and we won't be returning.

Room Tip: ask for a sea view
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rosie1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Customer Service at HSM Reina del Mar, responded to this review, July 30, 2012
Dear Guests,

We are glad to know that you liked our staff and our good service.
However, we are really sorry that our hotel was not liked you have expected.
Your opinion about the food and entertainment is very valuable for us, we will try to improve. Thank you.

With kind regards,

HSM
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (53)
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English first
Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 1, 2012

When we arrived to the hotel we would been assigned to room 119 and when we asked to top floor to have a chance for sea view, we got it.
Later it turned out even better, since original room would be just above the bar. We had some problems with noisy neighbours at night, in 15 minutes problem was solved.
The breakfast and dinner buffet offers very nice selection of meals,you have to be really picky not to find anything. Kitchen is international with some Spanish influence. The rooms were very clean and even hotel is far from being brand new, things are kept in order. The poolside was nice, it offers 35 beds and few tables, so in peak season could be crowded.
From 12.00 we had sunshine until 20.00 in May. Location is fine - 200-300m from seaside (where there are no showers or toilets), climbing up the hill can be tiring for elder people.
Lot of hotels around and also supermarket, which gives you good prices. On opposite side of street, very cheap car rental. We didn not mind that there is no air conditioning, since we went in May and temperatures were managable.We paid 20 EUR for half board per person, for hostel price, we got really nice hotel experience.
Its not 4-5stars, but those 3 stars are fine enough. For 20EUR we could do even late check-out. We would not mind to stay in HSM hotel again!

There were few small things which did not make us happy. At the breakfast and dinner it was hard to find clean cutlery, especially glass for juices, had to do some cleaning. With change of dishwasher, this could be avoided. Nice staff, nice food, its a shame for the dirty plates, cutlery etc. The balconies are really close to each other, so on day 1 some drunk German woman entertained the floor for whole evening. Also people smoke a lot on balconies and with open windows (no AC) the smoke kept coming into our room, which was bad for non-smokers. The walls are not that sound proof, so you have to have some luck with your neighbours too. When young Germans partied at 3am, I went to reception and they solved the problem quickly, so we could sleep again.

Room Tip: Room numbers ending with x14 are next to elevator and have only one room as neighbour. Rooms x15-21...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Balazs_K81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Customer Service at HSM Reina del Mar, responded to this review, July 3, 2012
Dear Guests,

Thank you for your nice comments. We are glad that you liked our good service. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 30, 2012

Firat impressions were good. booked in ok late at night and we were given a room at the back of the hotel overlooking the road. because it was so hot we had to keep the patio door open but their was so much noise from traffic and rowdy youths all night until 6 am. we changed rooms next morning overlooking the pool without any problem. Staff are very accomadating. this room also very hot and noisy but no fault of hotel because right near other hotels and residential area.
Food got better and pool is small but adequate.very close to a nice beach with calm sea,ideal for kids. overall not a good place to stay for a quiet peaceful holiday but fair if you like to party.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simonrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Customer Service at HSM Reina del Mar, responded to this review, July 2, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked our good service. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 9, 2012

Nice Hotel and very low price. We had half board included and it was very nice.
Very kind staff all around.
Close to the beach and supermarket around the corner.
We had view to the pool from second floor, but better view from higher floors.
There is a market on thursdays just around the corner where the supermarket is, and it is very nice to visit and do some shopping.
If you go away from the beach, there is a big square. There is a small kebab house. They make the best chicken in oven. Try it.....

Room Tip: Higher floors, better view.
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ben9Copenhagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxfordshire
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 5, 2011

Sorry for the delay! but please read.

My boyfreind and I spent our first holiday together here at Hotel Reina Del Mar. We had an easy enjoyable stay from 14th September- 21st September 2011. We booked through Easyjet and found a good deal for both of us including flights, transfers, half board. We checked in at our hotel in the morning at 10.00 and were pleasantly surprised that we were able to access our room so early :D Great start! We had a balcony that we kindly requested and a sea view.

Our room was a little different than we had expected but it was very clean, and had all the amenties that we required. We had two single beds altough requested double. I think this is the same everywhere though? wardrobe and chest of draws with a big mirror. Dressing table and tv. The tv only managed to get one english channel and we had no controls but we didnt ask for some and it never bothered us as we were hardly in the room and could use the tv to change channels etc..

The bathroom was small and consisted of a shower in the bath, toilet and sink. The bathroom gets very hot but there is fresh linen everyday and soap, cups, shampoo sachets on arrival! Nice touch.

The balocony was a nice size with a table and two chairs. We had lovely views on level 7 of the sea, pool and bar area.

The only downside's we would like to mention is :

The room had no safe, The safe's are located near to the reception at ground level and has a key. We decided not to hire the safe and hide out valuables around the room. We had no problems with this but its personal choice.

Our room had no fan or fridge. We were pretty sure we would't have a fridge but dissapointed that there was no fan because the nights were hot! * You are able to hire both these items at an additional cost. from memory 20 euros for fan per week. 50 euros for fridge per week. The room also had sliding door, curtains and black out curtains so we managed with the doors open to keep the room as cool as we possibly could.

There was a small amount of noise from local neibours. We did hear some cars during the night including horns as the hotel is located next to a road. We also heard two dogs barking a few times during the night from local flats and appartments. and the bins being emptied at 1 am one night. To be honest these things didnt effect us and had no impact on our holiday but we could understand how this may irritate some people.
The hotel facilities were as expected, computer and internet facilities, lovely reception area and lounge. Good sized pool and bar area with a disco some nights. The dining room offered a good selection of food choices for morning and evening meals. Including breads, cakes, fruits, meats and veg options. hot drinks and juices available in the morning but additonal cost for evening drinks. Overall we were happy with the food. You get what you pay for and we considered the food and hotel as we expected. The dining room had lots of tables and was always clean with waiter/waitres's present.

The hotel is located opposite a supermarket! a five minute walk down the hill to the beach and shops. Upon the strip/beach front there are lots of bars, resturants and shops offering a wide selection.

We read lots of reviews once we had booked about the staff at this hotel. Everyone we met were very freindly and willing to help. In particular Suzanna stood out to us. She was always smiling and willing to chat to us. On several occasions we asked her to reccomend places to visit and directions etc.. We were very impressed. Suzanna is able to talk english and spanish and remembered our room number- Again a nice touch.

We took advantage of out time here in S' Arenal and explored the local area.
We visited the Water Park - ten minute walk, we hired bikes for 7 euros for the day per bike and cycled to Palma. A beautiful ride with lots to see along the way. We went on boat excursion for 2 hours which was an amaizing experince. Located on the beach frount and at 20 euros the boat had a bar which you paid extra, music and the chance to snorkel half way during the boat trip. There was a good market outside the hotel one of the days and lots to see just a short walk away. A short bus ride away is the Aquarium- worth visiting for a few hours but we had seen enough very soon. ** Lots of vouchers around for discounts- we found 5 euros off on the back of a map which we used to discount our two visits to the water park.

We particularly enjoyed walking to The Beach Club where we were able to play mini golf, listen to live music and enjoy the atmosphere.

We spoke to several couples and it is deff work looking for the cheapest deals often in Lastminute.com Eastjet.com etc.. as the prices differed a fair amount. Half board was great because we had our base for am and pm meals but we felt we would have been tyed down if we had full board. We also paid 20 euros for layte check out as we had a night flight back home. This is something we would deff reccomend we were able to enjoy the last day of our holiday and keep our luggage safely in our room. ( a few times we past the luggage room downstairs and the door was open)


All in all we had a really plesant stay here at Hotel del Mar in S' Arenal and would strongly reccomend this hotel and area for a relaxing cheap holiday!! Thank you for a lovely holiday

Kelly Oxfordshire Sept 2011

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, CUSTOMER SERVICE at HSM Reina del Mar, responded to this review, November 14, 2011
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel . See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walsall
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 31, 2011

Stayed 22nd -29th Oct 2011

I have just stayed at this hotel with my fiance and 8 other friends & family. I am honest with my reviews and like to be fair also.

About the hotel surroundings... rating 0/5
The hotel is situated on a steep incline from the sea front approximately 3 blocks up, its not a very bad incline but is certainly not a relaxing stroll. Walking up the hill to the hotel you will find 2 bars an internet cafe and a hardware shop but not much else. The hotel is let down by its surroundings quite badly (the buildings surrounding it look like they are meant to be in the slumbs somewhere) where as the hotel itself is moderately decent looking from the outside. Theres a large supermarket directly opposite, a few bars and a small park area to the left.

Communial areas in the hotel... rating 4/5
It has a large reception area with comforable seating and 24 hour service and looks very clean with the floors reflecting lots of light with a marble effect and green sofas to relax on. The bar carries on the same trend and is situated just behind reception and is a considerable size, then the restaurant is to the right down some stairs also carrying on the same decorative theme with the food buffet style in the middle. We found all areas to be spectacurely clean. There are 3 elevators to carry you between floors although 1 had broken down a couple of times leaving one poor woman stuck for a short period!

Rooms... rating 3/5
I stayed in 1 twin room with a balcony pool facing and also inspected 2 others. The rooms were very, very clean... so was the bathroom/toilet, grouting between tiles was white with no mould, taps clean with no hairs in sink ect I couldn't find anything to complain about cleaniness wise. The bed was very firm and there were extra pillows. Thin sheets and extra sheets to be found in the wardrobe. The rooms are very basic with 2 side cupboards, 1 chair in front of a table with 2 draws and a small outdated tv set (which i never turned on!) The walls on the other hand were very thin and you can almost listen in to everything your neighbours had to say!!! luckily it was my brother and uncle next door but we could hear them snoring lol. The balconys overlook each other pool side as its an L shaped hotel so you can see those directly opposite and below you so not much privacy. The view on the top 3 floors give you a look at the sea but also the shacks of the building in the streets below. Not sure what the view was like the otherside of the hotel but can't imagine it being nice!!!

Hotel Pool... 2.5/5
The pool didn't look the best but was entertaining although freezing cold, the floors of the pool could have done with a good clean, looking a bit green in patches. It has a small childs area to one side seperated by railings from the main pool. Table and chairs around the pool are white plastic and clean and the sun loungers blue but bleached from the sun. Its was acceptable.

Hotel Staff... rated 5/5
All staff were friendly, an english woman on reception was very friendly and helpful when we needed her but she shares her shifts with only spanish speaking staff. The bar staff went out of there way to be friendly and funny.

Food... rated 0/5
OMG this was a massive let down... the food was terrible, the food remains mainly the same everyday selection wise... the first day i went down for breakfast the eggs were swimming in their own white stuff that was still clear and uncooked... boiled eggs were grey once cracked, bacon undercooked and not nice looking, sausages changed each day but never got better and looked like party sausages. We got to the point where we were dreading going for evening meals in the hotel. They seem to like veal alot! every day and pork scallops and white fish not much else to choose from apart from dried up veg and things i couldn't recognise!!! Deserts were the usual spanish cheap rubbish, jelly, cake, blamange (pardon the spelling) and fruit. We were sure that alot of the food left over from the last day went into the soup or made into something else but i cannot confirm this. THE FOOD WAS TERRIBLE. A couple of us suffered the squits!!! lol

Facilities/Entertainment... rated 2/5
Just 1 computer connected to the internet which you had to pay to use and free wifi but downstairs in the lobby and bar only. Showers next to the pool alongside the toilets. Pool table outside which wasnt covered over when it rained. LCD tv in the lounge and thats about it!
There was a DJ on a couple of occassions who just stood there changing CD's who didn't have a clue what he was doing with music ranging from Tom Jones to Pitbull then back to some spanish track! Bingo in the entertainment room and dancing.

I wouldn't recommend the hotel unless you are on a tight budget and can get it at a bargain price simply because of the area its in and the food being so bad.

Maybe it was because it was the end of the season late October, but it was like they ust couldn't be bothered to entertain or feed us properly.

There are some very mixed reviews of this hotel and I have tried to make mine fair and honest as possible, take a look at the pics i took and if you do book then you'll have a nice holiday but just not a memorable one.

Oh and all the good bars are a proper trek away up the front! we had taxis nealry every night.

Room Tip: Go for a high pool facing room so you can see the sea and not many people can stare at you from abov...
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank paz-walsall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, CUSTOMER SERVICE at HSM Reina del Mar, responded to this review, November 7, 2011
Dear Guests,

Thank you for you comments.
We regret that your stay at our hotel did not meet your expectations
We would like to mention that Hoteles Saint Michel have implemented a health and safety programme to ensure the health and safety of their guests and staff. This programme covers food and water safety in line with international standards and regulations. The managment is fully committed to the compliance of the said standards and regulations .Apart of this, twice per month, an external company makes questionnaires in order to know the satisfaction of the guests in all the hotel departments.In any case we will try to improve.

With kind regards
HSM CUSTOMER SERVICE
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Dundee, Scotland
Level Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 22, 2011

Hotel Reina Del Mar was a fairly good choice for a couple of sixty year olds. A bit of a hill from the beach but not to daunting (approx 200 yards.) Service in the hotel was good with a high standard of cleanliness. No Air Conditioning makes it a 3 star, otherwise it would take little improvements to make it 4 star. Food was of a reasonable standard expected from a 3 star establishment. Overall we had a great week there.

Room Tip: Get on the 9th floor.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Finmack_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, CUSTOMER SERVICE at HSM Reina del Mar, responded to this review, October 24, 2011
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel . See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HSM Reina del Mar

Property: HSM Reina del Mar
Address: Calle Balears S/N, 07600 El Arenal, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #16 of 44 Hotels in El Arenal
Price Range (Based on Average Rates): $
Hotel Class:3 star — HSM Reina del Mar 3*
Number of rooms: 180
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as a lively and cheerful atmosphere. In the summer, it is popular among young people, who choose this hotel for its good price - quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from February to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, is ideal to go by tourist train, by bike or simply walking. The famous area of "Bierstrasse" with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park "Palma Aquarium", one of the biggest in Europe, is situated 4 km away from the hotel. The water park "Aquacity" is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Nautico de S'Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All of the rooms include a bathroom, telephone, WIFI (extra charge), satellite TV and balcony. GASTRONOMY: The hotel offers half board or full board meal packages. The air conditioned restaurant offers in buffet style a big selection of hot and cold dishes, a variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: There is a terrace with a swimming pool for adults, that includes a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week. ... more   less 
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Also Known As:
Reina Del Mar Hotel
Reina Del Mar El Arenal
HSM Reina Del Mar El Arenal, Majorca

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