This hostel is a disaster - the owner, Tim [-----], was rude from the very first email, telling us (in a single line blurb) that we had better hustle from the airport or we'd be locked out of the hostel! After ENDLESS emails trying to establish a dialogue so we could sort the problem, we finally arrived at a resolution when our flight was changed to an earlier time!
Unfortunately, things went from bad to worse - our friends (who we were staying with at the hostel) had to cancel because they were in a terrible road accident. We emailed the hostel and explained that we were cancelling 47.15 hours before our scheduled arrival time (instead of the 48 hours requested on hostelbookers.com) but that we had a good reason.
The owner charged us for an entire days stay, and said that the cancellation policy was 2 days prior to the DAY of arrival. But it's listed on hostelbookers.com as being 2 days prior to the TIME of arrival. I thought that's why Tim had emailed us right away to find out when we arrived?
EVEN MORE OF A JOKE - the cancellation policy is listed as being 3 days prior to arrival on hostelworld.com and hostels.com.
So how am I meant to contend with four different cancellation policies (one on hostelbookers, one on hostelworld, one on hostels.com, and one that the owner just makes up in an email)? All while trying to deal with a friend in the hospital?
The owner was so rude in every email that was sent, I'm shocked this place remains in business. I would NEVER stay here - and I didn't even see what it looked like inside!
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- Also Known As:
- Hostal Atlanta El Arenal, Majorca