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“OUT OF THIS WORLD.”

Review of Can Martorell

Main house
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Main house
Pool area Dining table by pool for 24
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Excellent
40 reviews
Main house
Pool area
Dining table by pool for 24
Barbecue area with table for 24
Living room
Beach 2 km from house
Cala san Vicente 2km from house
Fire place
Master bedroom with en-suite bathroom
Bathroom
Guest House with 3 bedrooms and kitchen
One bedroom in Guest House with 3 bedrooms
Guest House with 2 bedrooms and kitchen
Dinning room big house
Guest House with 1 bedroom
Bedroom in Guest House with 1 bedroom
Entrence
Guest house pool
Main House
Summer kitchen
Terrace
Tennis court
Covert terrace
Pool area
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Overview
Farmhouse -
12 Bedrooms, 9 Bathrooms, Sleeps 24
Cala San Vincente, Majorca, Balearic Islands

Reviews from our community

Excellent - based on 40 reviews
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Reviews from our community

Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
English first
German first
Swedish first
Any
English first
Adrian D
Dublin, Ireland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Don't stay here.”
Reviewed September 2, 2015 for a stay in August 2015

We decided to rent this property for two families for a week in August 2015 with 13 people in total. We contacted the owner, Jan Pagmar and paid our deposit after booking flights and renting cars.

Our first issue then arose where we received an email from Jan offering a 10% discount if we paid the rest of the deposit. This did not seem out of the ordinary and the money was sent to a different bank account.

His email account had been hacked and this was confirmed by Interpol who had contacted us through the local police to ask if we had sent the funds.

We attempted to share the loss with Jan as neither side was 100% to blame – his email was hacked and we didn’t check the email came from him by calling.

He immediately rejected our request, countering with a return of our deposit as the only option.

We had little choice in our minds but to remit the funds again given flights, car rental etc as this was now June.

Having done so, we then immediately received another email from “Jan” requesting the funds again. So the hacker still was in the loop as to our correspondence. We advised the police and Jan of said correspondence but heard nothing back from either party !

So both families decided to try and put this behind us and go and enjoy our holiday as the house looked great from the online pictures. That was mistake number 2.

When we turned up we toured the property. We were a smaller group than the number of rooms available but even the older teenage children were not interested in staying in the accommodation that is furthest from the house.

Indeed, these rooms had a terrible musty smell from non-use which one would not expect to encounter at this price point.

The main house is a dark warren of rooms with a small kitchen and dark den like rooms…the bedrooms are fine, the pool was great as was the outside space. Overall, the photos are very misleading and the property is more dated than they would represent.

The real problem arose with mice in the downstairs rooms and an adjoining bedroom where they were even in the drawers of the furniture. We also had issue with seeing mouse dropping in the pots and pans which were stored on the floor in the kitchen. We brought this to the attention of our contact who response was to close the doors !

Not sure if people staying in a warm climate with kids are going to keep the doors shut for a week !

Also the air conditioning was not that good and if you resort to opening windows then you have mosquito issues at night.

We also paid to have the cleaner provided come in and we’re not sure that she really did that much versus what she charged us for.

The only positive here was that the English lady, Caroline, who came to cook evening meals was terrific.

So if you don’t want funds hacked and a nice place to stay for €11,000 a week – DON’T stay here !!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Kitchen & utensils Bathroom cleanliness
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Traveling group: Large Group
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 14, 2016
Dear Adrian, your friend Eva's emails were hacked. We had spoken regarding the booking and she knew I was Jan the owner yet she chose to pay your deposit to someone called 'Mohammed'? Eva then wanted me to refund her mistake. I refused. Your response was to stay in my property and then leave it in a terrible state and then you and Eva leave reviews full of lies. I have A list movie stars and Prime Ministers stay at Can Martorell every year and they love it just like everyone else as you can see from my reviews.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MollyM202...
Hampshire, United Kingdom
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“OUT OF THIS WORLD.”
Reviewed July 27, 2014 for a stay in April 2014
2
people found this review helpful

A beautiful house surrounded by beautiful grounds. Very well located, not too far away from the main town of Pollenca. This villa is everything you want when visiting Mallorca. The main area and main house means that the whole group can get together and not feel cramped and the guest houses ensures you have enough privacy.
All rooms are beautifully decorated with excellent facilities including a hair dryer(Very Important).

Can Martorell is a mixture of Spanish authenticity with a splash of modern day.
Definitely recommend!!

Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cjp2010
London, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Paradise”
Reviewed July 27, 2014 for a stay in April 2014

From the moment I arrived at the gates to the property, I felt the wow factor!
We drove down the impressive drive, with Lemon Trees around us, and the excitement was already building as I knew we was in for a real surprise!
The building and the grounds are immaculate, and the flowers are one of the most precious things regarding this property, as they are so tropical and vibrant in colour and smell amazing!
I was very fortunate that the hosts gave me and my partner the room at the top of the main house, as the rest of the group was staying in the other guest houses surrounding the property, all equally amazing in decor and design and very spacious clean and high quality furnishings.
One of the qualities of Can Martorell is the calmness that overwhelms you when your just reading a book by the pool, talking with friends, organisingna bbq, swimming, or just unwinding in one of the many lovely rooms. There is so many different areas to the property which allows you to have breakfast, lunch and dinner in a variety of areas and contrasting backgrounds.
I would highly recommend this property to my family and friends, as it is truly special and very precious, the surrounding areas of cala san vincente and puerto pollensa have many wonderful restaurants, and beaches!
I look very much to returning ...........
Thank you again for a special holiday, one that I will not forget in a hurry!
Kindest Regards
Michael

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie O
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic”
Reviewed May 25, 2014 for a stay in April 2014

This is a wonderful place to stay. Very peaceful with beautiful gardens which produce amazing aromas. The property's within the grounds are spacious, clean and very well equipped. Would love to return here, the week we stayed went way to fast!! Y

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The peaceful location
Liked least: Cannot fault this property
Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lukeyboy7
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“BEAUTIFUL - RELAXING - TRANQUIL - PICTURESQUE - FANTASTIC!!!!”
Reviewed May 9, 2014 for a stay in April 2014

Have never stayed in a more relaxing, picturesque location.whichever way you turn there is a beautiful setting.The accommodations are set out in a way that you can have your own space even if in a large group,and the decor and facilities are perfectly in keeping with the buildings.
There is also plenty of eating areas to all get together and thoroughly enjoy yourselves! Swimming,playing tennis,strolling the large grounds or simply relaxing by the pool this place had it all!
3 minute drive to San Vincente beach and 3 minute drive to the supermarket ,it proved to be an ideal location.
Cannot wait to return to this truly wonderful place....PERFECT!!!
I if if had to use one word to sum this place up......."PARADISE"

Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaceyCrum...
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A magical place to stay”
Reviewed May 5, 2014 for a stay in May 2014
1
person found this review helpful

This is a perfect holiday for a family, group of friends or a large group of people. Beautifully decorated accommodation with lovely gardens, situated in gorgeous countryside and surrounded by mountains.
Everything you need is there to make your stay stress free and relaxing. There are two swimming pools, many areas to dine with a large group of friends/family, many different areas to relax, tennis courts and a BBQ area.
This accommodation is a short drive from puerto de pollensa which has picturesque harbour, great restaurants, shops and a perfect white sand beach.
A perfect holiday venue.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoyRon641
Melbourne, Australia
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Absolutely Fabulous”
Reviewed March 12, 2014 for a stay in September 2013

We stayed there in September in a large extended family group. The farmhouse and its surroundings were just gorgeous, loved swimming in the pool every morning before breakfast, cycling to the beach and browsing in the nearby towns. The farmhouse was close to everything but also secluded that you felt you had got away from it all, could hear the sheep in the nearby paddocks bells tinkling away was very peaceful. There is plenty of room at the farmhouse for everyone, you could be all together or if you wanted a little space to yourself there was ample room to accommodate everyone's needs. Would highly recommend to anyone wanting a beautiful holiday in Spain.

Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Adults2
Children0
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