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“a top holiday”

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Atlantica Club Sungarden Hotel
Ranked #17 of 106 Hotels in Ayia Napa
Certificate of Excellence
king's lynn / norflok
Level Contributor
3 reviews
“a top holiday”
Reviewed October 11, 2010

We arrived at the hotel around midnight. We were greeted by the hotel manager, who arranged for us to be checked in, and our luggage taken care of. He walked us over to the Meridian bar and ordered us sandwiches and drinks. Within 5 mins of arriving, we were settled on the balcony of the bar overlooking the swimming pools and the fish pond, feasting on sandwiches,washed down with a refreshing cold beer. Perfect start. The restaurant was great. Sitting inside was lovely and cool; sitting outside had great views. The menu for meal times was extensive and the food was fantastic. The seafood was superb. There was plenty of variety for the kids. The catering staff were superb with plenty of them floating about if you needed them, topping up our wine glasses, for example. Both entertainment teams were great and the kids loved them. Thompson and their german counterparts Tui interacted with kids, adults and each other superbly. We were All Inclusive, so daytimes by the pool were like having no kids because anything they wanted i.e food , drink, they just simply swam up to the poolside bar and ordered what they wanted. Rooms were comfortable with lovely views, and the room service was excellent. I do not usually go back to the same place twice, but this would be the exception. Also ventured out 2 or 3 times to check out some of the bays - I would highly recommend Konnos Bay, absolutely beautiful. Nissi bay nice but could possibly be a bit overcrowded, all in all 10 out of 10 for Atlantica Sungarden.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nissifig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 8, 2017
Dear Guests,

many thanks for taking the time to share your holiday experience on TripAdvisor.

It is our pleasure to see that you enjoyed your holidays and you loved your stay here at Atlantica SunGarden Hotel.

Your nice comments encourage us to continue the hard work and commit ourselves to quality service to meet our guests expectations.

We hope we will have the pleasure to welcome you again.

Best personal regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 11, 2010

stayed at the sungarden in june arrived after midnight so we missed dinner but there where sandwiches and drinks waiting for us after we booked in we booked a superior room but when we got to our room we did not like the layout as all superior rooms over look the massive fish pond built it to the roof the room itself was great but it hinderd our sea view so i popped down to reception to see if we could be moved to the top floor nothing was to much trouble and we had a fab room on the top floor with breathtaking views over the sea the following day the rep came to see us and said the room we were in was not a superior room so she offerd to change us to a 2 bed bungalow on site we were very happy with the top floor room so we stayed but the help from the reps was fantastic and we made great friends over the fortnight the food was fab plenty of choice their apple pie and custard was gorgeous as were all the meals and drinks we had during our stay the rooms were spotless clean towels every day and clean beach towels that were free so all in all a fab holiday will be going back for seconds

  • Stayed June 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank robby567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 8, 2017
Dear Guests,

we really appreciate that you took the time to share on TripAdvisor your holiday experience at Atlantica SunGarden hotel.

Many thanks for your kind words and it is our pleasure to identify that you enjoyed your holidays and your expectations were met.

Looking forward to welcome you again at Atlantica SunGarden hotel.

Best regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
Reviewed October 2, 2010

We were there for 2 weeks, our son with milkprotein-, egg-, fish- and shellfishallergy got food especially made for him twice a day and was treated like a little prince!! We really appreciated the food, many dishes to choose between, and we were very pleased with the a la carte dinner as well as the winelist. We prefer bathing in the ocean, but the poolareas were also nice. We made the short walk down to the beach every day with our 2 year 9 months girl and 5,5 years boy, no problems with that. The beach was very nice, with shallow water and very relaxing and calm environment. The childrens entertainment was very appreciated by our kids even though they don´t understand english or german.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Idolitza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 8, 2017
Dear Guests,

we are grateful for sharing your holiday experience on Trip Advisor at Atlantica SunGarden Hotel.

We are very happy to see that you enjoyed your holidays and more especially that we met your expectation on a such sensitive issue like your sons allergies. We do recognise the need to train and inform our staff on this matter; as the numbers of people suffering from this is rapidly increased and the hotel and catering industry should be well prepared. We are proud that you received the proper attention from the staff involved.


Looking forward to welcome you.

Best personal regards,
The Atlantica SunGarden Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 30, 2010

I don't usually write reviews but I wanted to after visiting the atlantica sungarden.
We went for a few days with our 2 sons aged 3 and 20 months and it was an excellent choice for them and for us to have a relatively relaxing break.
The all incl option was brilliant for the kids as they could eat whenever they wanted and we didnt have to worry about packing snacks with us all the time. The set up in the restaurant in the evening was really family friendly with childrens tables and chairs situated in the corner with a TV closeby to keep them entertained while we could eat keeping our eyes on them.
The Thomson team kept us all entertained the whole day there was facepainting by the pool loads of sports and pool activities and music and art activities for the kids as well.
Our room was massive!!! we just got a family room but it had a separate bedroom off a really large main area with twin beds.
Overall a great holiday - only negative was that we didnt find the "entertainment" pool for a day and a half as the receptionist only directed us to the quiet pool so we felt we missed out a little as we were only staying for a long weekend.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TTTootie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 8, 2017
Dear Guests,

we really appreciate that you took the time to share on TripAdvisor your holiday experience at Atlantica SunGarden hotel.

Many thanks for your kind words and it is our pleasure to identify that you enjoyed your holidays and your expectations were met.

Looking forward to welcome you again at Atlantica SunGarden hotel.

Best regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
Reviewed September 29, 2010

Our second visit to The Sungardens and certainly wont be the last...The atmosphere at the hotel is very happy - possibly because all of the staff and the entertainment team are so good - they all give 100% effort - and always have time for a chat and a joke...They are particularly good with the children - although the adults are never left out of the games.
The food is second to none - we have stayed at a number of 5 star hotels and we would say that the quality and variety at the Sungarden is just as good if not better...The fish dishes are excellent and I would travel back just for the chocolate brownies!!
The location is great - beautiful sea views - and a sandy beach within walking distance.
The nightlife of Aiya napa is a 20-25 minute stroll away.
You would have to look very very hard to complain about this hotel....
Value for money - If you can find better let us know!!

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henry0049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 8, 2017
Dear Guests,

Thank you for your review.
We are pleased to hear that you enjoyed the hotel the food and the service from the staff and we look forward to welcoming you back in the near future.

best regards
Atlantica Sungarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillerod, Denmark
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 26, 2010

This is our visit number 2 to Atlantica Sungarden in 2 years and we love to stay there.

Whats so good? Very very nice staff and management (Nicos, Andreas and the rest runs the place so well!!), good and well served food (Amvrosios the head chef is a master and our daughter loves his food), beautifull beach (perfect for small kids), nice and clean rooms (the bungalows are very good with there own sunchairs and full view of the ocean), 2 large pool areas and one of the best all inclusive systems we have tried.

The hotel is located 15-20 minutes walking from the center of Agia Napa - nice so you don´t have the light life in the back yard.

We relaxe and enjoy ourself at the Atlantica and are already talking about a new trip.

Best regards to the crew at the Atlantica Sungarden Agia Napa from us

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henrik72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 8, 2017
Dear Guests,

we really appreciate that you took the time to share on TripAdvisor your holiday experience at Atlantica SunGarden hotel.

Many thanks for your kind words and it is our pleasure to identify that you enjoyed your holidays and your expectations were met.

Looking forward to welcome you again at Atlantica SunGarden hotel.

Best regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Midlands
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 17, 2010

My husband and I stayed here because we wanted somewhere high quality which wasn't right in the centre of the night life, so that we could go out a few times but have some romantic quiet nights too. The majority of guests were there with family and/or wedding parties but this suited us fine. In the evening this meant those with kids were at the shows and in bed early, so the lovely lobby bar with it's sparkly lights wasn't too busy and we got regular drinks brought to us! The cocktails here are excellent.

The hotel itself is perfectly nice. The building doesn't have the wow factor that a lot of the Egyptian places have, for example, but there were a lot of positives. Our room was a standard double, which was basic but very clean. Yes, the cleaners do come round early but that's understandable given that those with kids are up by then. We slept in everyday and had no interruptions with the 'don't disturb' sign up.

We sunbathed at the sea view pool area. It was busy but we managed to get sunloungers everyday despite not going there until midday or later. The rest of the grounds are very pleasant to walk around with all the flowers and amazing sea views.

The staff were all very friendly and they worked damn hard to keep everything running. The bar staff were full of banter which kept us laughing and the manager came round every evening to check we were happy with our meals. The food was of high standard for a buffet and some of the dishes were really good. We loved the seafood and the potato dishes. Our meal in the a la carte was really exceptional too. Try the halloumi followed by lamb! Loved the puddings too. The chocolate brownies melting in the middle were out of this world!

All in all, it was a great holiday and I would recommend to anyone. I can't see how people complain about the food when you look at the numbers that are being catered for, and our stomachs were not upset at any point, even after drinking the tap water.

The only negative I would mention is the man who sits on reception at night. He was particularly unpleasant to deal with. We adhered to the dress code at all times (others didn't) but got changed after dinner one night to go into the town. When we returned at 4am he really laid into my husband for wearing a vest despite us explaining that he hadn't worn it for dinner and at that time everyone was in bed anyway! He then deliberately de-activated our key so that we had to walk all the way back to reception to ask him to fix it. What a nasty piece of work he was to put it politely. Nevertheless, we didn't let it spoil our time and everything else was great.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SparkyWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 8, 2017
Dear Guests,

we appreciate that you took some of your time to write your holiday experience at Atlantica SunGarden hotel.

It is to our pleasure to see that you enjoyed your holidays and most of your expectations were met. Both comments are welcome and we definitely aim to improve any weaknesses.

We hope to have the chance to welcome you again at Atlantica SunGarden hotel.

Best personal regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantica Club Sungarden Hotel

Property: Atlantica Club Sungarden Hotel
Address: 46 Kryou Nerou Avenue, Ayia Napa 5344, Cyprus
Location: Cyprus > Famagusta District > Ayia Napa
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#11 Luxury Hotel in Ayia Napa
#12 Family Hotel in Ayia Napa
#16 Romantic Hotel in Ayia Napa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Atlantica Club Sungarden Hotel 4*
Number of rooms: 257
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Also Known As:
Atlantica Hotel Sungarden

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