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“Excellent service, lovely location”

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Atlantica Club Sungarden Hotel
Ranked #18 of 106 Hotels in Ayia Napa
Certificate of Excellence
Whitchurch, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent service, lovely location”
Reviewed April 18, 2014

Last minute booking via thomson and glad we picked both this hotel and thomson holidays. Professional service from start to end of holiday. Hotel is in a lovely location, short walk into ayia napa along the beach or road. We had a corner room on the 5 th floor with fantastic views of the sea, very quiet, comfortable room. Staff are excellent and the management team is visible all the time to make sure that everyone is happy. Hotel is very clean with good facilities and kids club. Food good for buffet style offering and the a la carte meal was very good. Entertainment in the evening was good on some evenings, early season so think they were trying out acts for the summer. Overall, a great family resort.

Room Tip: 5th floor sea view corner room with balcony or 4th floor sea view with deck
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Luci2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 6, 2017

Dear Guests,

thank you for taking the time to share your holiday experience with Atlantica SunGarden Hotel.

Indeed it was the beginning of the season during your visit and we aim to a very good summer season start. Staff friendliness is one of our main components as a hotel and it is to our pleasure to identify that you left satisfied from the staff service.

You comments are appreciated and suggestion taken into very serious consideration.


Looking forward to welcome you at Atlantica SunGarden Hotel.

Best personal regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,145 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (316)
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Cheshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 18, 2014 via mobile

The staff make this place. The location is amazing beach short walk and sea is clear.
Food is fantastic all inclusive and drinks good. Ask Adam to make you a margarita!
Andreas and waiting staff fantastic and entertainment from a Andy a and Tash all day long for kids brilliant. Will be going back !

Stayed April 2014, traveled with family
Helpful?
4 Thank TheSetchfields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 6, 2017
Dear Guests,

many thanks for taking the time to share your holiday experience on TripAdvisor.

We really appreciate your kind words about our staff definitely this encourages us to continue the hard work. On behalf of all my colleagues many thanks and looking forward to welcome you again for another enjoyable holiday.

Best personal regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 18, 2014

We have just returned from a weeks holiday and would not hesitate in recommending this hotel for a family holiday. The location of the hotel is amazing with outstanding views over the ocean. The beach is within easy walking distance with a few steps and a boardwalk to lead you to the sandy beach. The food that is offered could not of been better. The choice was very good and catered well for my 14 yr old vegetarian daughter and fussy 12 yr old son. There is also a children's food area available every night. The staff in the restaurant were led by Andreas the head Maitre de, he was very welcoming and led his team by example. All of the staff from the restaurant to the reception were as helpful and professional as they could of been. It was my husbands birthday whilst we were there and they arranged the a la carte restaurant for us and also a bottle of champagne for our room. We will be returning. Handy Andy, Amanda Panda and the rest of the animation team were brilliant, they were friendly, informative and inclusive without being too pushy. We holiday a lot and compared to other All Inclusives we have been to this one would certainly be at the top of our list if we were to return to Cyprus. The manager of this hotel was visible daily and approachable. Only downside for me was the bed it was a bed base with a one inch mattress very uncomfortable & that the shops in Cyprus were a let down!

Room Tip: Room 612 was great big balcony and great sea view in the bungalows but also close to the indoor pool...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vicky28468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 6, 2017
Dear Guests,

we really appreciate that you took the time to share on TripAdvisor your holiday experience at Atlantica SunGarden hotel.

Many thanks for your kind words and it is our pleasure to identify that you enjoyed your holidays and your expectations were met.

Looking forward to welcome you again at Atlantica SunGarden hotel.

Best regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 15, 2014

Just returned from a week all inclusive at this hotel. The room was clean and adequate, the view overlooking the infinity pool and the sea was amazing!
The service was excellent. Adam and Dorina were so attentive and couldn't do enough for us, so bright and cheerful, even at midnight! The food was really good. We had a meal at the al a carte restaurant which was also very good.

Room Tip: Our room on the third floor was directly below the bar and reception area. This was very noisy as yo...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tree702013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 6, 2017
Dear Guests,

many thanks for taking the time to share your holiday experience on TripAdvisor.

It is our pleasure to see that you enjoyed your holidays and you loved your stay here at Atlantica SunGarden Hotel.

Your nice comments encourage us to continue the hard work and commit ourselves to quality service to meet our guests expectations.

We hope we will have the pleasure to welcome you again.

Best personal regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 6, 2014

We traveled to Cyprus during the first week of April for some early season sun. First the good parts...Hotel is nicely situated outside of the "night life" center of Ayia Napa. The location is family friendly with the sandy beach just a two minutes along a good walking path. (public beach, chairs for rent, good little bar). Beautiful views from the Bungalows out to the ocean. Restaurant and cleaning staff very friendly especially to our two children (3 and 1). On the lot is also a small market that had most of what we needed and was very friendly (and a 5% discount for Sungarden guests). Grounds were beautiful - staff worked very hard to keep them clean.



We were disappointed with the fact that the hotel was not really ready to be open to accommodate guests yet, and we were several times informed that something wasn't possible because "it wasn't really even the season yet". Either a hotel is open for business as usual or it's not. If not, that might be fine - but you should alert guests up front when booking that the hotel will be at reduced capacity. There was construction in the lobby and other parts of the grounds every day. There were no creche, babysitting, or child activities available, other than those that were parent-led and even those felt dusty and not ready to be open.

Food in the restaurant was adequate, if usually a bit cold, and certainly not inspired, again I'm sure due to the fact that they were cooking for only a few guests. Most who happen to spend the entire winter renting the apartment/bungalows. Given the advertisements of the hotel to be so child/family friendly and all-inclusive - we were disappointed with fact that none of this 'early season' standards were mentioned up front.

The room we rented (bungalow with divider for children, nice patio, kitchenette) was fine. It is an older hotel which works out fine if you have toddlers who you don't want ruining nice things. If you are looking for a 4-star quality though, you may be disappointed with the state of the rooms. The double bed was barely even a mattress, really hard (and we are not fussy sleepers). I nearly slept in a child's bed one night just to give my back a break.

Pools are not heated so if you go any time before the weather is hot, it may likely be too cold to swim in. And if the hotel is packed with groups I can imagine it being hard to get a good chair, although they pack as many on the grounds as they can. None of the pool bars were open as the pools were too cold.

If the hotel had told us up front that they were at reduced capacity, or had given us a bigger discounted rate, some of this would have been understandable. But 160Eur per night (for B&B) is not a discounted rate. We would stay in the vicinity again, as in the height of the season you really do want to be away from the night-life in Ayia Napa. This hotel seems to cater to groups who are just happy to have a place big enough to accommodate. I'm not sure if there are hotels with better standards in Ayia Napa, as the entire area seemed to be a bit well-worn. The people of Cyprus we met were amazing and we'd love to travel here again, but perhaps another part of the island or at least a hotel with better standards.

Room Tip: Choose something with a view and if you can away from the bar/entertainment area
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank explore2live
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 6, 2017
Dear Guests,

we appreciate that you took some of your time to write your holiday experience at Atlantica SunGarden hotel.

It is to our pleasure to see that you enjoyed your holidays and most of your expectations were met. Both comments are welcome and we definitely aim to improve any weaknesses.

We hope to have the chance to welcome you again at Atlantica SunGarden hotel.

Best personal regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 16, 2014 via mobile

We went in June 2013 as a family when we first arrived we was a little unsure...BUT when we got to our room in the Gardens it was great! Ground floor looking at the pool, short walk to the beach & pool bar! Food was amazing something for everyone!!! Service was great an having Ayia Napa so close by which was perfect for all ages and the lovely scenic nissi beach there was not much more we could ask for!!

The hotel manager was really friendly and any small issue we had nothing major was resolved almost instantly...does anyone remember the managers name? He did give us his email if we ever wanted to return but I've misplaced it!! So if anyone can help please let me know

Highly recommended for a great holiday in the lovely Cyprus sun

Stayed June 2013, traveled with family
Helpful?
4 Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 6, 2017

Dear Guests,

we really appreciate that you took the time to share on TripAdvisor your holiday experience at Atlantica SunGarden hotel.

Many thanks for your kind words and it is our pleasure to identify that you enjoyed your holidays and your expectations were met.

Looking forward to welcome you again at Atlantica SunGarden hotel.

Best regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Croydon, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 17, 2014

In October 2013 we got married at the Atlantica Sungarden Beach hotel with 65 of our friends and relatives ageing from 3 months to 70 years old. The whole holiday was excellent and enjoyed by everyone. The wedding was faultless and the staff were exceptional.
Location - The hotel itself is on the outskirts of Aiya Napa so it is no too noisy but near enough to walk into town. The view is fantastic from the balcony's and the bar with the best sunsets you will ever see.
Food - I am not a fan of all inclusive buffet style hotels but the food is top quality with so much selection for lunch and dinner - i was not bored once. The al a carte meal (which was included once in our deal) could not have been better, we could have easily been in a posh restaurant in London.
Staff - i can honestly say i have not been anywhere in the world where the staff have been more friendly/helpful
Wedding - The weather was beautiful, the marquee was done up perfectly to fit us all in. The hotel manager Nicos walked me to the marquee for the ceremony where there was champagne and a cake ready to cut and the restaurant manager Yanis controlled the music and made sure all the guests where well catered for. For the reception they made a captains table to cater for all of us, decorated beautifully with flowers from the grounds and again the food was exceptional.

The staff and Manager made our whole wedding absolutely perfect. I would highly recommend this hotel and everything about it :)

Room Tip: Sea view family room was fantastic.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicola P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, March 6, 2017
Dear Guests,

thank you for taking the time to write a review on TrpAdvisor.

We are happy to see that you enjoyed your holidays and your wedding. Our aim is to offer special attention and treatment to our guests on such a special day.

Looking forward to welcome you at Atlantica SunGarden Hotel.

Best personal regards,

The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantica Club Sungarden Hotel

Property: Atlantica Club Sungarden Hotel
Address: 46 Kryou Nerou Avenue, Ayia Napa 5344, Cyprus
Location: Cyprus > Famagusta District > Ayia Napa
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#12 Luxury Hotel in Ayia Napa
#12 Family Hotel in Ayia Napa
#16 Romantic Hotel in Ayia Napa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Atlantica Club Sungarden Hotel 4*
Number of rooms: 257
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Also Known As:
Atlantica Hotel Sungarden

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